AMANDA UNDERWOOD

*** ******** ****** • GULFPORT,Mississippi,39507

601-***-**** • ab0vfd@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

I have 9 years of experience, including as a Community Relations Specialist, as a Practice

Manager/Marketing and as a Multi-Skilled Technician in industries including Health Services and

Agricultural Services.

Most recently, I have been working as a Community Relations Specialist at SouthernCare, Inc since

August 2012.

My skills and experiences include: public relations, marketing, business development, recruiting,

database management, branding, advertising, benchmarking, strategic planning, account

management, team building, marketing communications, and unlimited determination to succeed.

I have studied and obtained my Bachelors degree in Management at University of Phoenix and

currently pursuing my MBA in Marketing.

PROFESSIONAL WORK OF EXPERIENCE

SouthernCare, Inc, Biloxi, August 2012-Present

Community Relations Specialist

• Established and maintained quality relationships with physicians, social workers, nurses, and

facility administrators in new territories.

• Successfully negotiated facility and hospital contracts that satisfied both the facility and

SouthernCare.

• Became a pioneer of Hospice Education in the community.

• Through teamwork, myself and the other marketer pulled together in order to create a yearly

and quarterly business plan in the absence of a marketing director.

• Helped increase patient census two fold in a matter of a month of new business strategies.

• Established and implemented individualized strategic plans and goals with physicians,

hospital personnel, facility administrators, and social workers/discharge planners/case

managers

Happy Tails Animal Hospital, D'Iberville, June 2010-August 2012

Practice Manager/Marketing

• Independently manage all sales, customer service, general accounting, financial reporting,

administrative, purchasing, inventory control and staffing functions for a privately owned

veterinary service facility.

• Instrumental in supporting the company’s rapid growth and expansion, including a 100%

increase in revenues and profitability since the company's opening in 2010.

• Developed and implemented an entire administrative process and structure to professionalize

the business, improve productivity and increase accountability.

• Designed a more efficient and cost-effective ordering and inventory management system.

• Automated manual accounting and financial analysis/reporting functions with Excel

spreadsheets and other PC-based tools in conjunction with the software management program.

Memorial Hospital at Gulfport, Gulfport, November 2008-February 2010

Multi-Skilled Technician

• Assisted nurses on the floor with daily patient care

• Assisted physician in pain management with sterile radiological procedures and obtained chief

complaints and vital signs from patients

• Maintained all charts and confidentiality requirements.

Animal Health Clinic, Picayune, July 2004-November 2010

Veterinary Technician

• Started in the multi-doctor practice as a veterinary technician assisting the doctors in exam

rooms.

• Restrained patients for exams and specimen collections

• Communicated pertinent information to clients/owners as needed regarding basic pet care and

discharge instructions

• Assisted doctors in surgery by administering and recording anesthesia, monitory patients

while under anesthesia, and obtaining vital signs as needed on surgical patients

• Assisted doctors on large animal farm calls

• Provided and administered oral, IV, and IM medications as ordered by doctor

• After a year of employment, I took over inventory management for 3 veterinary practices - I

was responsible for ordering, intake, reporting of controlled substances, and dispensing

medications to appropriate facilities; trained new hires at all 3 locations

• Obtained specimens for laboratory diagnostics

• Performed laboratory diagnostics

• Charted information accordingly in appropriate patient charts

• Communicated with staff and doctors regarding any pertinent information.

EDUCATION

University of Phoenix Phoenix, AZ November 2014

Marketing, MBA

University of Phoenix Phoenix, AZ November

2012

Management, BS

ADDITIONAL INFORMATION AND SKILLS

Skills: People Oriented, Public Relations, Communication, Marketing, Business Development,

Customer Retention, Recruiting, Database Management, Branding, Strategic Management, Account

Management, Team Building, Marketing Communications, Research, Analytical Studies

Contact this candidate