JACKELIN CRUZ

West Palm Beach, FL

561-***-****

ab0qbc@r.postjobfree.com

ADMINISTRATIVE ASSISTANT

SERVICE ORIENTED, GOAL DRIVEN, ENTHUSIASTIC

Bilingual - Spanish & English

. Client Services Focused

. Communication Skills

. Integrity, Confidentiality

. Mission Oriented

. Results Driven

. Organizational Skills

. Good Listener

. Quality Assurance

. Solution Oriented

. MS Office Suite

. Conflict Resolution

. Training, public speaking

EXPERIENCE

WORKFORCE ALLIANCE/MANPOWER, West Palm Beach, FL

2009 - 2013

Customer Representative (2011-2013)

Facilitated workshops for clients for coaching in interviewing, resume writing,

computer skills

Assisted unemployment compensation claimants in filing claims, answer questions or

concerns

De-escalated difficult or emotional customer situations in a professional manner and

positively redirect

Customer Services Specialist (2009-2010)

Assisted customers in filing unemployment compensation claims

Reviewed unemployment compensation claims for accuracy prior to submission

Answered claimant's questions or concerns regarding Unemployment Compensation

PROFESSIONAL INVESTIGATIONS OF FLORIDA, INC., Coral Springs, FL

2007 - Current

Part Time Administrative Assistant

Examine all information to assess validity of complaints and determine possible

causes

Refer unresolved customer complaints to designated departments for further

investigation and action

Process accounts receivable and accounts payables. Review case files, scanned

documents for archiving

BESS FOOT & ANKLE, West Palm Beach, FL

2008-2008

Receptionist

Answered inquiries, obtained information from general public, customers, visitors

Greeted new and existing clients. Prepared and confirmed patients' appointments

Assisted patients in their rooms and ensured their comfort

VEIN CENTRE OF THE PALM BEACHES, West Palm Beach, FL

2006-2008

Receptionist

Greeted new and existing clients. Filed, faxed and copied documents

Prepared and confirmed patients' appointments. Rescheduled and confirmed appointments

Answered and screened phone calls and directed to appropriate parties

BALLY TOTAL FITNESS, West Palm Beach, FL

2004-2006

Manager

Consistently met and exceeded management sales' goals

Oversaw employee hires, and employee terminations

Assisted members in achieving their selected fitness goals

Maintained customer motivation during individual workouts

EDUCATION AND TRAINING

Tier One

Graduate Plant High School

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