PENNY M. ROGERS

**** * ***** **** *******, AZ ***96

ab0onc@r.postjobfree.com 480-***-****

EXPERIENCED BUSINESS PROFESSIONAL

Business Development Practice Management Human Resources Organizational Development

Business Professional and experienced Practice Manager with proven value in operations training, strategic

marketing, people management, and as an established leader who undertakes a multifaceted role in support of

business development and YOY revenue growth.

Able to develop, improve, and promote corporate-wide quality standards, policies, and strategies; work directly with

senior staff to build collaborative relationships, drive process improvements, revitalize underperforming business

units, and strongly support accounting and financial business requirements.

Client-centered team builder who understands organizational success and brand distinctiveness from a talent

standpoint; manage HR, benefits, day to day operations, projects, compliances, and financials, as a broadly-talented

professional with positive and sustainable impact on the bottom line.

‘I find Penny to be extraordinarily hard working, diligent and professional. She is extremely proactive, able to handle a variety

of tasks and is always very detail oriented. I have found Penny to be a pleasure to work with. Her employers have always

spoken very highly of Penny and she is very well respected by her staff.’ – Chris Jones, Account Manager, The Mahoney Group

CORE COMPETENCIES

Multi-specialty Practice Leadership Business Development Cost-Containment

Recruiting Lifecycle Train & Coach Teams Purchasing/Cost-Effective Vendor Management

Strategic Marketing YOY Revenue Growth Data/Records Management Credentialing

Monitor & Uphold Policy & Procedure Performance Management Disciplinary Action

Account Management Billing/Collections

Inter-Department Management

PROFESSIONAL HISTORY

2012 to Present: Today’s Women’s Health Specialist, Chandler, AZ – Practice Administrator

Manage and direct daily operations for this 6 doctor OB/GYN practice; guide administrative functions, recruiting, HR-

related projects, benefits, and monitor hourly production output with an optimal goal of 85 patients per week.

Initiate previously nonexistent contract renegotiation processes as key contributor in building a $3.2MM annual revenue

from zero profit margin; released underachievers, hired results-focused employees, and aggressively regained profit/assets

by locating items not being billed out, charging for secondary surgery-related visits, more.

Drive business development and YOY revenue gains +$168k to date, increase collections +35%, and implement cost-control

for Ultrasound, Staffing, and Purchasing and Supply units. Reduce internal costs practice-wide.

Manage payroll, payroll/monthly taxes, and various financial reporting functions financial statements, bank records, and

merchant service accounts; oversee employee benefits and compensation programs.

Train staff as credentialing specialist under guidance of the practicing physician.

Establish new policy and procedure for front desk and liaise with doctors and staff regarding overall operational/process

improvement; eliminate voice mail and initiate live-call process to elevate productivity by 54% with new patients (primarily

new OB patients).

Manage social media promotions and tools via Facebook and Google.

Develop and coordinate free clinic program to service the unemployed, uninsured, and facilitate quick recovery.

Oversee reduction of internal turnover and introduce strategies to bolster client satisfaction and retention; develop

performance management programs to build strong teams and employee loyalty.

Build monthly financial reporting system with key indicators for weekly patient count, production per hour by provider, and

forecasting/budgeting for supply, A/P, more.

PENNY M. ROGERS

PAGE 2 – ab0onc@r.postjobfree.com 480-***-****

2010 to 2012: Associated Dental / American Dental Partners, Chandler, AZ

Multisite Practice Administrator

Managed and directed day to day operations for two high-volume dental practices; vetted and trained staff (PSRs, Dental

Assistants, Hygienists) for each location, and established best policy in collaboration with physicians.

Transformed substandard client service culture for 2 locations Scottsdale and Chandler generating cumulative $5.2MM

annual income; cultivated more friendly service, introduced and managed aggressive marketing programs and created

patient giveaways/incentives that facilitated ~20% revenue increase for each practice.

Performed as senior administrative coordinator to include confidential data management, concurrent project management,

scheduling, and financial forecasting.

Facilitated corporate directives and mediated between corporate management and physicians.

Led all HR functions including employee relations, performance management, scheduling, compensation, disciplinary

procedures and staffing strategies.

2007 to 2010: Data Soft Corporation, Scottsdale, AZ – Business Manager, Office Administrator

Managed multifaceted business/operational/administrative support for this high-tech international engineering firm

generating $7MM in annual revenue as a government contracted entity; project managed relocation and facilitated new lines

of business.

Directed staff, HR and disciplinary issues, benefits administration, and employee enrichment programs; assumed key

leadership roles during senior absences to support external business development efforts.

Interfaced with senior staff, CEO, CFO, and Program Manager re: daily, weekly, monthly goals and budgets.

Developed team strategies, cultivated accountability, and build coaching structure and review processes; recruited and on-

boarded employees and contracted staff, and coordinated all staff functions and development programs.

Performed accounting, managed general ledger, auditing, and processed financial transactions; managed AP/AR.

Analyzed program success w/performance metrics; developed presentations via audio/video/desktop mediums.

Authored employee handbook and created/managed workforce initiatives.

2004 to 2007: Amberwood Custom Homes, Mesa, AZ

Client Service Manager, Administrative Services Manager

Directed field response concerning client service requests and work orders; oversaw 6 field service technicians, and office

employee, as well as their on-boarding, training, HR, and benefits requirements.

Introduced client engagement and management strategies for service calls, work orders, and trained regarding work order

management systems; administered service department budget and monitored financial adherence.

Expedited response to client requests by negotiating rated and terms with proactive subcontractors.

Attended ROC hearings, walks, meetings, and conducted follow-up as directed by ROC governing party.

Independently delivered completed homes to new owners; performed punch list walk-thrus and client follow-up.

2001 to 2004: Desert Cardiology Center, Rancho Mirage, CA – Practice Administrator, Business Manager

Led and strategically supported internal operations for a 13 doctor cardiology practice; managed 30 schedulers, front office

staff, and medical assistants, as well as resolved HR, staffing, and benefits issues.

Project managed $3MM renovation design changes, interior design, staffing configurations, relocation planning.

Cohesively coordinated services and directed communications; liaised among doctors and scheduled medical

services/processes and rehabilitation programs.

Negotiated cost-effective vendor solutions for medical supplies, office supplies, and pharmaceutical supplies.

Received all escalated customer service calls and walk in inquiries from patients, vendors and staff.

Developed employee review and analysis processes; analyzed and adjusted compensation structures.

1996 to 2000: Verizon Telephone Company, Cour de Lane, ID – Business Team Manager

EDUCATION

Bachelor of Arts: Communications USC

Contact this candidate