William Kevin Harris, MCSA, CQIA, CNA, CCNA, ITIL v3

**** *** *** **, ******, NC 27807

Cell: 252-***-**** Email: ab0oeg@r.postjobfree.com

www.linkedin.com/in/wkharrisnc

Executive Summary

Experienced IT Manager and Seasoned Engineer in multiple disciplines committed to meeting

critical timelines, delivering superior services, and building successful teams.

Core Qualifications and Strengths

• Research and Strategic Analysis, Problem Solver, Team Builder, Critical Support

Specialist, Abstract Thinker, Systems Design, Audit and Compliance, Hardware

Maintenance, Lifecycle Management, Systems Integration, Data Center Migrations,

Mergers and Conversions and Project Evangelist.

• Skilled at designing, supporting, and providing analysis on Highly Available systems

suitable for an Enterprise Class environment with minimal goal of 99.99% up time. I

additionally managed the build out and ongoing support of numerous “always available”

systems that required live data replication between core data centers.

• Participated as a key member of the management bridge that was initiated during any

incident for resolution. Responsibilities included triage, mitigation, and root cause

analysis. My team designed processes that allowed us to implement and rapidly deploy

additional systems to handle unplanned outages and restore critical services.

• Familiar with Agile and Waterfall Methodologies and adept with ITIL technical aspects.

• Experienced with budget development, forecasting, and monitoring.

• Skilled meeting leader and facilitator.

• Highly adept at managing critical aspects of large, highly technical projects.

• Highly professional and proficient at gathering fact based decisions.

• Able to rapid absorb and learn new technologies.

Summary of Qualifications

• Server Systems Administrator with 15 years of IT administrative experience, a talent for

mastering new skills, and a track record of increasing corporate profitability while

improving customer satisfaction. Skilled in Windows and UNIX server, Wintel desktop

and network support/administration, installation, configuration, troubleshooting, and

maintenance. Experienced in Network and User Security, with a concentration on Identity

Management Systems.

• CQIA – CERTIFIED QUALITY IMPROVEMENT ASSOCIATE with BB&T Process

Master Certification.

• ITIL v3 Foundations and Service Transition.

• 10+ years of Windows Server and Active Directory Experience.

• 10+ years of exception customer service skills.

• 10 years of Tier IV support of Servers Operating Systems, Networking, and Hardware in

a large Highly Available Data Center.

• 8 years of General IT Management Experience.

• 8 years of multi-discipline process improvement exposure.

• 6 years of Project Management activities.

• 6 years of extensive Vendor Management with several multi-million dollar purchases.

• 5 years of Managing a Highly Technical UNIX Engineering Team.

• 5 years of consistent cost savings/avoidance through smart design and leveraging

opportunities.

• 5 years of Audit and Security Management for Compliance to SOX, HIPPA, and GLB.

• Technical Expertise: Advanced knowledge of DNS, DHCP, MS- DOS, Windows 9x,

Windows XP, Windows 2000 Professional, Windows Vista, Windows 7, Windows NT

Server 4.0,Windows 2000/2003/2008 Server. Advanced knowledge of HP DL series

server G1 through G6 and IBM P Series server hardware Power 5 through Power 7,

EMC, Hitachi, NetApp, and IBM XIV Storage technologies.

Recent Highlights

• Assembled a handpicked team to implement and leverage new technology to allow the

bank to realize $2.5M in immediate cost avoidance and $14.5M in cost savings over five

years in the first twelve months of team inception.

• Lead a successful multi-organization, multi-discipline effort to migrate an entire

production Data Center; consisting of 500+ Windows servers and 300+ UNIX servers, to

a new physical location. Responsibilities included coordinating the efforts of the team to

modify IP addressing schema, backup and storage connectivity, and the racking and

cabling activities, while providing absolutely no impact to business activities in less than

90 days. Lead activities from Day 1 until closure of activity. Headed up a command

center to handle issues as they arose during the take down, migration, restart and

validation of each system.

• Initiated and maintained ongoing leadership of efforts to migrate 300 AIX servers from

obsolete production servers to virtualized infrastructure on IBM Power 7 to leverage new

technology and further save money via shared resources and lowered license costs. In the

process of migration all workloads are having operating systems and agents upgraded to

current standards to provide a consistent load throughout the environment in all three

Data Centers.

Professional Experience

Project Lead / Client Server Engineer IV – Distributed Systems Design and Engineering

June 2012-June 2013

BB&T – Wilson, NC

I was selected to assume Lead Solutions Design Role for the purposes of upgrading all Wintel

Servers in both our Data Centers and all regional subsidiary locations. I am tasked to gather

information, design solution and road-map to up-lift all 1750+ Windows 2003 servers, physical

and virtual, to our current standard of Windows 2008 R2 and associated hosted applications,

specifically addressing SQL servers not compliant with current standards. This will required me

to create and lead a cross-functional team with representative subject matter experts from each

silo of the Engineering Department and liaise with each Line of Business that has an application

identified as being hosted on these servers. My overall responsibility will be the successful uplift

of all servers without impact to day to day business, mitigate any deficiency related to

compliance to standards, attempt to virtualize any physical server still existing and regularly

report status to senior management.

Client Server Manager - UNIX Engineering

August 2008 – June 2012

BB&T – Wilson, NC

I was hand-picked by Senior Leadership to build a team of highly skilled engineers to totally

redesign our methods for deploying UNIX Systems. Responsible for gathering the requirements

from the various clients, both internal and external, for the purposes of building UNIX servers,

setting the standards by which all future builds are designed, architecting and implementing

solutions as needed and maintaining the stability of the UNIX Infrastructure Environment and

applications for Branch Banking and Trust Co. Represented operating systems include Red Hat

Linux on ESX, Red Hat zLinuz on ZOS, and AIX on pSeries. Focus has been on a “Virtualize

First” strategy. This team was also responsible for all Tier IV support issues responsible for

resolving customer impacting issues within 4 hours or less, providing Triage and Root Cause

Analysis of outages and both the workaround and long term solutions to prevent re-occurrence.

• Leveraged IBM Power 7 technology for AIX to allow us to migrate production workloads

from obsolete hardware and to grow horizontally in an environment that provides for

capacity on demand to meet real time needs and allow for serious scalability. Using this

technology, cost avoidance has exceeded $2.5M and 5 year savings expectations

exceeded $14M and cut unplanned outages by 50%.

• Leveraged the Enterprise Virtualization Strategy to allow for Provisioning versus

Procurement. Our processes and design consideration always lean towards virtualization

unless a compelling technology or business need dictates otherwise. Our group hit >95%

of virtualization of RedHat and AIX deployments last year and we continue to leverage

this strategy. Improvements in licensing and consolidation of workloads on homogenous

hardware and infrastructure allowing growth with minimal additional costs. This also

allowed us to rapidly deploy new systems in the event of critical outages.

• Consolidation of the RedHat Linux virtual instances hosted in the ESX VMWare farms

created the opportunity for considerable savings in the licensing costs. The consolidation

of these virtual instances represented an immediate savings of approximately $925K in

licensing costs versus our previous way of licensing.

• Increased Speed to Market for Enterprise Risk Management by building servers in a very

short turnaround to mitigate a recently discovered risk. A new space for the workloads

was created and deployed in a week. Efficiency gains of 97% were realized with

processing time falling from 14 hours down to 25 minutes.

• Devised plans to evergreen existing Power 4 and 5 IBM servers to the Power 7 platform.

Moving 42 servers meeting these criteria would represent a potential savings of $25K in

support costs alone over five years and removed unsupportable hardware from the

production environment.

• Devised plans to consolidate SAS BI infrastructure to migrate from numerous Windows

and UNIX platforms to a homogenous Power 7 UNIX platform. Migrating these

workloads would represent potential savings of $4.5M over five years and provide High

Availability infrastructure.

• Developed, with my team, an emergency migration process for pulling a running

workload from a legacy Power 4/5 server and migrate it to a Power 7 server, including

updating firmware and application. In one situation alone this process prevented a Line of

Business from having to spend $1.1M in licensing fees to recover from a production

outage. This process has been uses numerous times in our current environment for

numerous critical situations.

Client Server Engineer III - Distributed Systems Engineering

October 2003 – August 2008

BB&T – Wilson, NC

Under limited supervision, participated as a highly skilled member on a team of IT Client/Server

Engineers, providing technical expertise for the designing, planning, testing and implementation

phases of Client/Server projects as assigned by the Client/Server Management. Specifically,

Windows Server Technology 2000 and 2003 and Active Directory, DNS and DHCP.

• Participated in Critical Support Action Teams for all Lines of Business, supporting the

server infrastructure that hosted a myriad of applications including SAS, Oracle, DB2,

WebSphere, as well as a larger number of business specific applications. Windows

Servers numbering in the +3000 range and UNIX servers just shy of 1000 total.

• Represented the Distributed Systems Support department in Daily Operational briefings,

Change Control meetings, Audit reviews, as well as the Technology Review Council.

• Served as Senior Technical Liaison representing the Information Technology Engineering

department on all Projects that required Server Hosting activities.

• Served as Project Manager for all initiatives originating inside Distributed Systems

Department.

• Maintained all Internal Control Records for Distributed Systems Engineering and

Operations department for the purposes of being compliant with Sarbanes-Oxley, HIPPA,

Gramm-Leach-Bliley Act, and other various acts of corporate compliance, security, and

audit readiness.

• Took senior leadership role serving as a Domain Admin installing, configuring,

troubleshooting, testing and documenting Client/Server systems and software in a

laboratory environment.

Network Systems Administrator

May 2000-October 2003

CompuCom Systems (Contracted to BB&T) Wilson, NC

Responsible for Tier II desktop and network support throughout the BB&T environment,

maintaining a strict service level agreement. Vendor certified on Compaq, HP, and IBM

workstations, printers, servers and laptops.

Education and Credentials

East Carolina University Anticipated Dec 2013

Greenville, NC

B.S. Computer Science

Pitt Community College May 2000

Winterville NC

A.A.S Systems Administration

Farr Conscious Leadership May 2011

Greensboro NC

Mastering Leadership Dynamics

BB&T University Dec 2006

Greensboro NC

Process Master

Keywords

MCSA, MCP, CNA, CCNA, CQIA, ITIL v3 Foundations and Service Transition, RHEL, Centrify, Power

7, AIX, LINUX, Windows, DNS, DHCP, Active Directory, MS Office, MS Project, SOX, HP, IBM

iSeries, pSeries, Agile, Waterfall, MS Word, MS Excel, MS Visio, Server, LPAR, Virtual, Operations,

RCA, Root Cause Analysis, Data Center, Disaster Recovery, EMC, Hitachi, NetApp .

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