Post Job Free

Resume

Sign in

Manager Customer Service

Location:
Ellwood City, PA, 16117
Salary:
80000
Posted:
July 05, 2013

Contact this candidate

Resume:

OBJECTIVE: Seeking Quality Manager position using my extensive and varied

background in manufacturing, quality and safety to assist organizations

to succeed and grow.

EDUCATION:

Continuing Education Coursework in Electrical Engineering

Penn State University, Dubois, PA

Continuing Education Coursework in GD&T, Management and Leadership

University of Pittsburgh, Bradford, PA

EXPERIENCE:

Quality Engineer Metaldyne Sintered Components Ridgway,

PA 2012

Review customer blueprints and assist team in developing a manufacturing

plan.

Develop quality planning for new products. IE: Product layout, PPAP,

FMEA's and control plans.

. Perform the disposition duties for the Material Review Board

operations for non-conforming product.

. Aid and assist production as necessary to resolve manufacturing issues

and problem-solving resulting in removal of 100% outsourcing of visual

inspection operation.

. Perform layered auditing as a method of continual improvement.

Quality Lead Manager Randstad Engineering Contracted to GE

Transportation Emporium, PA 2012

. Manage the Quality System for a National locomotive repair company.

. Perform safety audits and advise on status of system.

. Manage calibration of equipment.

. Manage the raw material, in-process and out-going inspection

laboratory.

. Prepare documentation and conducted monthly quality meetings.

Quality Manager Allegheny Coatings

Ridgway, PA 2011

. Managed the Quality System for a local corrosion resistant coating

application company.

. Managed internal audit process.

. Participated in the planning and development of new product and

processes.

. Interacted with customers in the resolution of customer concerns and

complaints.

Acting Quality Director/Quality Manager KDH Defense Systems

Eden, NC 2010

. Obtained ISO registration/certification audit process, one month ahead

of schedule.

. Completed and passed full system unscheduled ARMY systems audit.

. Managed restart of quality manufacturing process for new military

contracts, including hiring and training of new inspectors for new

processes. (80 employees)

. Designed the manufacturing and inspection process flow for product.

. Managed the installation and implementation of ISO Quality System.

Plant Operations Manager/Quality Manager KDH Defense Systems

Johnstown/Waynesburg, PA 2009

. Management responsibility for manufacturing location for manufacturing

needs.

. Directed and performed the retraining of manufacturing and inspection

personnel.

. Counseled and dismissed employees regarding manufacturing

activities, attitude issues and attendance issues.

. Hired necessary personnel to fulfill manufacturing and quality

needs.

. Developed the manufacturing process using lean manufacturing

techniques such as cell techniques.

. Managed machine and building maintenance operations.

Quality Supervisor / 5S and Safety Facilitator Carbone of America

St. Marys, PA 2004 to 2009

. Maintained and directed the Quality Assurance System in compliance to

ISO 9001:2000, governmental, corporate, and company requirements.

. Began process to update Quality System from ISO 9001:2000 to ISO

9001:2008 version.

. Planned and managed internal, third party and customer audit,

evaluated results from audits and established corrective/preventive

actions, conducted follow-up audits for audit closures.

. Reduced audit man-hours by 25% by converting element based ISO

9002:1994 to process based ISO 9001:2000 methodology.

. Managed corrective and preventive action programs in response to customer

complaint, issued RMA's for returns.

. Performed data analysis for problem solving using various software

formats including Minitab.

. Aided and assisted manufacturing supervisors in problem solving

issues, process improvement programs and machine evaluations.

. Performed personnel job performance evaluations and when necessary

performed appropriate disciplinary actions.

Self-employed as Quality Systems Consultant PM and Thermistor

Industries St. Marys, PA 2001 to 2004

. Consulted with clients regarding the ISO Registration and Certification

process.

. Directed registration and certification programs at client's businesses.

. Installed software package and developed a multi-level documentation

system to meet the requirements of ISO 9001:2000 registration audit

for clients.

Quality Technician/Application Engineer Keystone Thermometrics

Corp. St. Marys, PA 1977 to 2001

. Customer Service Representation and Sales Engineer.

. Customer Service Sales visits, including travels throughout numerous

states, Canada and Europe.

. Reviewed and interpreted customer drawings and governmental

specifications.

. Designed thermally sensitive electronic products for the automotive,

appliance, and HVAC industries.

. Created manufacturing instructions, control plans, inspection plans for

assembly, SMD and thru-hole products.

. Performed employee-training operations in manufacturing techniques

appropriate to each product.

. Designed prototype products, developed vendors and performed supplier

audits.

. Supervised the manufacturing of assembly products from prototyping to

production (40 personnel).

. Responsible as a Management Representative during third party ISO

registration audits.

SKILLS:

Proficient in Microsoft( Office Products, including Word, Excel,

PowerPoint,

WordPerfect, AutoCAD, Lotus 123, Minitab, blueprint reading and technical

writing.

CERTIFICATIONS:

CDL Class B with

Air Brake, School Bus and Passenger Endorsements

ASQC Certified Technician SPC Certificate Participative

Management Certificate

GD&T Certificate AutoCad Certificate Quality

Engineer In Training Certificate



Contact this candidate