Phillip Guerrero

Address: **** ** *** ******* ****** Manors, FL 33334 Phone: 954-***-****

Email: ab0iem@r.postjobfree.com

OBJECTIVE

Looking to start my IT career with a company that will allow me to apply everything that I have

learned and will continue to challenge me with new learning opportunities.

EDUCATION

Florida Atlantic University B.B.A. in Accounting and Management Information Systems

Boca Raton, FL 5/13

Dean’s List Scholar GPA: 3.0

COMPUTER SKILLS

• IIS 7

• TFS 2010

• SQL 2008

• PowerShell

• Java

• .NET

• Build Engineering

• Visual Studio 2010

• NETBEANS

PROFESSIONAL EXPERIENCE

SunTrust Bank Ft.

Lauderdale, FL

Client Service Specialist

12/11-Current

• Able to handle a variety of tasks and priorities during the course of a business day; possess skill, ability

and aptitude to deliver industry-leading service.

• Provide industry leading service while assisting with and supporting all aspects of sales, service and

transaction activities in the branch.

• Develop and expand new client relationships through identifying and making appropriate referrals to

other lines of business.

• Perform routine client maintenance requests, problem resolution, and basic sales functions as well as all

teller transactions.

• Commit to advancing knowledge of sales techniques and product knowledge to better serve personal and

business clients.

G7 Media Ft.

Lauderdale, FL

QA Analyst

1/13-7/13

• Analyzed business and system requirements, managed development of specifications to create and

execute detailed test plans, and verified bug fixes.

• Interacted with developers, system engineers, and testing teams to identify applications defects.

• Devised test plans, test cases, and test scripts against business systems to uncover system defects.

• Reported software defects and managed defect tracking and resolution.

• Generated and maintained test scripts, documented results, and reported & tracked software defects

found in the systems under testing.

• Conducted white-box testing for solutions resulting in the detection and resolution of all open defects

prior to project Go-Live.

• Created software maintenance and test environments.

• Analyzed testing procedures and recommended action to avoid quality problems

• Reported on status and progress of assignments

All IT Consultants Ft.

Lauderdale, FL

QA Analyst / Build Engineer (Paid Internship)

5/12 – 12/12

• Learned and applied Software Life Cycle principles.

• Managed users and permissions on a Team Foundation Server 2010 environment.

• Created and documented Work Items in TFS based on defects found in the testing scenarios.

• Helped with creating build projects with CruiseControl .NET.

• Edited and created PowerShell scripts to automate the deployment process of software between testing

environments and production.

• Used tools such as Fiddler to perform QA testing on some of our websites.

• Suggested what changes could be done on a website to increase the performance.

• Worked with various developers to understand what type of QA testing needed to be performed on their

respective applications and what tools needed to be used to perform the testing.

• Gained knowledge in managing websites in IIS 7 and troubleshooting various .net web applications.

• Worked with systems engineers in troubleshooting various .net connection problems with SQL

databases.

• Created SQL maintenance plans to automate the daily backups of SQL databases.

• Configured .net applications in IIS 7.

• Gained knowledge of basic internet/intranet networking principles such as DNS, Firewalls, TCP.

SunTrust Bank Ft.

Lauderdale, FL

Lead Teller

12/10-11/11

• Trained and supervised new hires and sustained a scheduled workflow.

• Maintained and balanced cash drawers and vault daily. Secured the financial institution nightly.

Responded to customer inquiries regarding account information.

• Reconciled irregularities within a demanding and time-sensitive environment.

• Ensured branch operational and compliance-related tasks were completed.

• Disseminated information on procedural and operational changes/updates to branch staff (Key Points

Articles).

• Executed client service functions such as foreign currency, and ordered checks and debit cards.

• Followed defined procedures for bank operations and client service behaviors consistently that

contributed to the Exceptional Branch and Exceptional Client Experiences that adhere internal controls

and compliance with regulatory requirements.

• Maintained Main Vault, ATM, and Teller Cash Dispenser and instructed teammates on the functions and

upkeep procedures of these duties.

COMMUNITY INVOLVEMENT

SunTrust Bank

• Participated in the Breast Cancer Awareness walk

• Assisted with donation drives and connecting with sponsors to provide support.

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