RESUME

Amit Kumar

Address: A-*, Phase- *

Aya Nagar,

New Delhi-47,

Ph: 991*******

E-mail: ab0he0@r.postjobfree.com

CAREER OBJECTIVE:

Exploring new opportunities and challenges to excel in my career & to

develop myself as per these opportunities and challenges, in order to prove

as competent professional in my Field/Industry.

WORK EXPERIENCE:

. Working with "Kingfisher Airlines Ltd." as "GUEST SERVICES SUPERVISOR"

. Worked at "Air Canada" (GSA: R L Travels Pvt. Ltd.) as "Customer

Service Agent" from ( 02 Jan'06 to 30th April '07 ).

PRINCIPAL RESPONSIBILITIES AT KINGFISHER AIRLINES:

. Managing Check-in of passengers & handling passenger's queries,

checking of VISA documents, papers and passports

. Monitoring the performance of staff, to ensure efficiency in

operations & meeting of individual

. Ensuring customer satisfaction by achieving delivery of service

quality norms by interacting with guests, handle guests requests &

resolving complaints.

. Handling flight operations for delay/ cancellation & providing

assistance to passengers against overbooked/ delayed/ cancelled

flights

. Identifying improvement areas and suggesting measures to maximize

guest satisfaction levels.

. Ensuring adherence to Company Standards and Procedures.

. Identifying and implementing adequate measures to maximize guest

satisfaction level.

. Guest facilitation at arrival & departure level of IGI Airport, New

Delhi.

. Checking guests through to their final destinations.

. Looking after loading & unloading of Baggage in makeup area.

. Raising various property irregularity reports in arrival.

. Looking after claims, related to baggage mishandling & follow-up on

guest complaints related issues with headquarters.

. Handling Ramp operations.

. Handling Reservation Counters.

.TRAINING FOR AVIATION & HOSPITALITY INDUSTRY:

. Attend ed DGR (Dangerous Goods Regulation) training

. Attended international AHP (Airport Handling Procedure) training.

. Special passport, visas and permanent resident cards training for

studying the authenticity of the said documents.

. Also profiling passengers to stop imposters from traveling conducted by

Canadian, British and American immigration departments.

. Customer interactions

. Underwent 20 weeks Industrial Training at the Hotel "Radisson", New

Delhi (12th May to 11th Oct. 2003) - in all the major departments.

EDUCATIONAL QUALIFICATION:

> Professional:

o B.Sc. in Hospitality and Hotel Administration from Institute of

Hotel Management & Catering Technology, Applied Nutrition,

Gwalior M.P. (Controlled by National council- Pusa, Affiliated

to Ministry of Tourism, Govt. of India.)

> Academic:

. Cleared senior secondary Examination in year 2001

. Cleared Intermediate Examination in year 1999 (C.B.S.E. Board).

PERSONAL INFORMATION.

Father's name : Sh Tarsem Lal

Mother's name : Late Smt Kamlesh Bala

Date of Birth : Feb 27, 1984

Nationality : Indian

Passport No : F7684991

Validity : 12th May '16.

Languages known : Hindi, English & Punjabi.

Date:

Place: (AMIT

KUMAR)

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