*** ***** ******, **********

DIANE P. COLLINS

NORTH CAROLINA, 28104

ab0h09@r.postjobfree.com

339-***-****

OBJECTIVE

Seeking a position in Software Quality Assurance, Testing Project Management or Client software Skills

Implementation.

Adobe

Adobe Flash

MS Office Suite

EXPERIENCE PowerPoint

Sr. QA Lead Engineer, Fidelity.com August 2010 – May 2012 XML

VXML

Fidelity Investments, Raleigh, NC

HTML/XHTML

QC 10

Worked on Telephony team for Personal Workplace Investing. Acted in Lead and Integrated Lead

FSDM

positions to manage Telephony projects introducing new and updated features and functionality to the

AGILE Fidelity

product suite. Created, updated, and maintained Test Strategies, Test Plans, Test Cases, and Bug Logs.

Provided Work Estimates, UtilizedCQ Test tools to maintain and execute test cases and bugs. Java

Produced weekly and AdHoc reports on all projects and participated in Post Mortem Project Audits JavaScript

requested by Sr. Management. SQL

BRIO

Sr. QA Lead Engineer, Fidelity.com .NET

June 1998-May 2005

IE 5 & 6 Broadcast

Fidelity Investments, Boston, MA & Raleigh, NC May 2006-Aug 2010

Broadcast

Messaging

Managed Quality Assurance projects, supporting the development, testing and delivery of Web and UNIFY

client/server products to both the correspondent and advisor clients. Provide technical, testing and DB2

product functional support through the project life cycle. Develop effective and cooperative ATT TellMe

IVR

relationships with business and technical personnel. Lead process improvement initiatives, architect

VRS

challenge solutions. Build Forge

Compare Ware

QA Manager, Lead, and analyst consultant roles on Large projects, managing both onshore and global Experience

resources throughout project lifecycle. Manager

Telephony

CASY (SME)

Responsible for managing, directing and resulting productivity of teams ranging from 3-15

Logzilla

engineers from project kick-off to test completion, production validation, and user satisfaction.

OSCAR

Strong FSDM project life cycle experience. (Waterfall)

Lancelot

AGILE project life cycle experience

SOAP 3.5

Works with project teams, review business requirements, application designs, and technical

CISCO Switch

requirements Systems

1st& 2nd Level

Draft formal Test strategy documents

Security

Draft Formal Test Plans

Design structured Test Cases

Review team members test cases/plans for completeness

AIX/Linux/UNIX

Provide technical leadership & training to team members

Windows Vista/XP

Provide technical and lay presentations to Sr. Management Clients Chrome

Netscape

Document to, and maintain Software defects tracking database.

Firefox

Chair daily and weekly bug triage meetings, provide defect metrics, updates and progress notes

Safari

Document test results and provide test progress metrics to project team

TIGER

Issue escalation & management

Execute integration, user acceptance and production validation tests Apache/Tomcat

WebSphere Suite

Develop & extract test data for automation scripts

SME on entire Portal Platform suite of products

SAML 2.0

SME on Self Clearing Solutions business line & Architecture

API’s

Member of Change Control Board

PKI

Works with QA Management to define and implement quality process improvements focused on

Frame Relay

enhanced testing, defect detection and work environment quality

CASY SME for QA, Tech Ops, analyst and deployment business partners

Certifications

Production Troubleshooting for NF Support & Technical Operations

FBSI, MAUI, ALPHA SME

facilitative

All Portal Web and client side products

Leadership

Series 7 (LITE)

Global Teams

.net testing

Certified Tax

Sr. Deployment Consultant May 2005 - 2006

Preparer

Fidelity Investments, Boston, MA

IRS Problem

Manage the deployment of the National Financial Product platform product offerings to new and

Resolution Officer

existing Broker Dealers. Act as “Face of Fidelity” from onset of platform or function migration Payroll Practioner

through several weeks post first trade date. Deliver high quality results to both internal providers and

Certifications

external customers. Facilitate the delivery of high quality NF products that meet client needs,

(Pending)

Improve Service level offerings, and lay the groundwork for ongoing communications internally

within National Financial. CSSP-Certified

Systems Security

Manage assigned projects through the analysis and project life-cycle stages Professional

Required to meet agreed-upon project deliverables within project timelines, and communicate

project status regularly to superiors, insure that analytic work remains consistent with project

methodologies

Managing projects across a variety of disciplines within NF, working with virtual teams to gather

subject matter experts to participate in analysis and information sharing to insure that Brokers

receive the most relevant effective tools, functions, and services available to insure end users

continued success.

Represents the cross practice perspective. Efforts focus on increasing client, participant, and

associate satisfaction, gaining operational efficiencies, enhancing quality, and reducing costs and

risk.

Provide initial direction to the client, using influential skills to consult with business partners and

coordinate delivery of future enhancements/tools to facilitate meeting the end users business

needs.

Collaborate on business solutions to understand how solutions can be applied.

Works closely with Implementation groups to gather information relating to new correspondent

deployments, establishing relevant contact and procedural information to the Technical Support

organization. Act as initial point of contacts on platform navigation, use, delivery, and fine-

tuning.

Works closely with NF Training to insure that onsite and remote training are relevant and

productive to an end client’s first and second trade date needs.

Deploy new and converting NF clients onto the NF product platform from 3 months prior to

launch through two weeks post first trade date to insure client satisfaction and assess ongoing

needs or outstanding issues.

Escalates Client issues to the appropriate support or client relationship organization.

Works with Relationship Managers prior to and during the engagement process with clients to

insure NF is delivering the “best of breed” solutions to meet client’s needs.

Engages and works with NF clients wishing to implement an API solution into NF’s architecture.

Troubleshooting connectivity and Web Services issues.

Provides on and off hour environment support to high visibility clients accessing Fidelity’s Test

Bed for API testing purposes.

ACTIVITIES& AWARDS

Volunteer of the Year, Road to Responsibility, 2006

Fidelity Cares Volunteer: Various 2000-Present

Fidelity Peer-A-Mid Awards (13) 2000-2007

On The Spot Awards: Various 2006-2012

Presidents Choice Award1999

Sailing, snorkeling, scuba, antique furniture restoration

Contact this candidate