BRUCE A. HOEKENGA

**** ** *** ******

PEMBROKE PINES, FL

Cell 954-***-****

Email ab0czz@r.postjobfree.com

Experience

SEPTEMBER 1981 to PRESENT

Owner/Operator of Major Appliance Service Business.

Annual revenue $500,000.00

7 employees

Processed more than 6,000 service calls annually

Managed all aspects of the business:

Accounting, payables & receivables

Parts ordering/receiving/distribution

Warranty billing to Whirlpool, Frigidaire, and many other manufacturers

Responsible for technician’s daily schedules:

Time of calls and most effective routing

MAY 1974 to AUGUST 1981

Director of Field Service for S.A.S.C.O.A (Sales and Service Corporation of America)

$5,000,000 Service business in 15 states

Oversaw construction and renovation of new locations

Trained over 50 retail counter personnel, and more than 100 technicians

Responsible for receivables and payables

Responsible for setting employee’s schedules to cover hours of operation:

Major shopping mall locations / maximum coverage during peak hours,

while maintaining payroll budget goals for each location

Education

B.A. Sacred Heart University, Bridgeport, CT