AUDREY OWENS SMITH

*** ****** ****** **** **. Drive

Jacksonville, FL 32234

ab0cko@r.postjobfree.com

954-***-****

WORK EXPERIENCE:

Internal Revenue Service: 10/2007- Present

Revenue Officer:

Conducted interviews with taxpayers or their representatives with the purpose of securing complete financial information and assessing the taxpayer’s ability to pay or resolve outstanding tax obligations.

Researched, evaluated, and compared taxpayer financial information to internal and external sources to verify taxpayers’ current financial condition. The purpose of the analysis is to develop a clear plan of action to resolve the case out of collections.

Executed community field visits to observe and review the taxpayers’ business activity, type of business, assets, and number of employees. Field contacts are to effectively identify indications of hardship, business failure, or the ability to full pay balances immediately.

Served summonses to taxpayers who refuse to provide, financial records, trust fund supporting documentation, or delinquent tax returns. These actions are performed during on-going financial investigations in situations in which taxpayers are unwilling to be forthcoming concerning assets and all sources of income.

Resolved tax issues by providing guidance and service on a wide range of financial problems to assist the taxpayer toward a positive course of action to resolve tax issues. Secured and collected delinquent accounts including delinquent tax returns.

Protected taxpayer rights in a manner than ensures the honesty and integrity of the service by providing detailed explanations. Exercise public trust by educating and promoting voluntary compliance in accordance with tax laws and regulations.

Collections Representative: 05/2005-10/2007

Assisted taxpayer’s in person, by telephone, and written correspondence with respect to their tax related questions.

Conducted probing questions and performed internal research to determine the most efficient way to assist the taxpayers.

Analyzed the reason for the balance due and advising the taxpayers of possible ways to prevent future balances.

Performed financial analysis to determined the taxpayer’s ability to partial pay, full pay,

set up payment arrangements such as installment agreements or an extension of time to pay.

Administrative Assistant: 02/2002-05/2005

Created and edited employee performance appraisals. I sorted mail, made copies, faxed, and organized meetings. I performed various clerical duties to include answering and responding to incoming calls, monitoring and maintaining reports, and ordering and allocating supplies.

Blue Cross Blue Shield of Florida:

Personal Service Representative: 02/1985-05/2001

The contact person for small businesses in reference to medical, dental and vision contracts for their employees. I answered incoming calls and issued identification cards, added and deleted employees. I explained contract benefits and made corrections as needed according to policy. I also performed collection duties on past due accounts.

EDUCATION:

2006 University of Phoenix at Jacksonville

Major: Bachelor’s of Science in Management

2004 Florida State College

Major: Associates in Legal Assisting

2001 Florida State College

Major: Associates in General Studies

SPECIAL SKILLS:

I have excellent written and verbal communications skills. While attending the University of Phoenix I was often required to make presentations, therefore my public speaking and organizational skills are outstanding. . I obtained a Legal Assisting degree from Florida State College that will strengthen and exemplify my ability to apply state and federal laws, legal references, and state statues ethically and efficiently resulting in individuals and businesses achieving compliance.

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