JENNIFER CHUNG

***** ****** ******, ********* ** • HACIENDA HEIGHTS, CA 91745

626-***-**** • ab0bao@r.postjobfree.com

EDUCATION

University of California-Irvine, The Paul Merage School of Business, Irvine, CA June 2012

Master of Business Administration - Marketing and Strategy

California State University Fullerton, Fullerton, CA August 2004

Bachelor of Arts in Business Administration - Finance

PROFESSIONAL EXPERIENCE

SPECTRUM BRANDS HARDWARE AND HOME IMPROVEMENT (HHI) GROUP –Lake Forest, CA

Sales Operations Manager April 2012 - Present

Sales Operations leader responsible for aligning firm’s strategic revenue initiatives to its sales execution, and driving overall sales efficiency.

Successfully developed training material and on-boarded 77 Territory Account Managers to begin using company’s CRM (Salesforce.com) in the span

of one month, resulting in 100% Salesforce.com Utilization in the Security Hardware field sales division.

Worked closely with the Information Systems team to bring key sales metrics into 40,000+ SFDC account pages and dashboards for the field sales

reps and executives to utilize and leverage.

Developed and implemented departmental-wide WIGs (Wildly Important Goals) and key initiatives to ensure they are aligned with the annual

financial and market growth plans of Spectrum Brands, HHI.

Regularly work with stakeholders in Marketing, Finance, Pricing, and Sales to document and streamline existing processes, and drive process

improvements based on industry’s best practices.

RealPractice, Inc.–Santa Ana, CA

Sales and Marketing Operations Manager October 2011 – April 2012

Sales and Marketing Intern August 2011 – October 2011

Sales and Marketing professional responsible for automating and streamlining the sales, account management, and client marketing campaign

performance reports in Salesforce CRM and Microsoft Excel.

Designed and led the A/B Multivariant test on clients’ landing pages, and documented factors that directly help firms’ clients in driving more

conversions and achieving the highest ROI.

Regularly turned data into insights and provided recommendations to Senior Management on what the firm could do to improve operational

efficiencies, increase the customer retention rate, and achieve a stable revenue growth.

Canyon Partners, LLC-Los Angeles, CA November 2007 - May

2011

Senior Bank Debt Associate

Bank debt closer committed in the timely settlements of trades by applying strategic utilization of industry resources and effectively reducing firm’s

economical risk exposure on open trades.

Led team as project manager and facilitated a smooth transition to new administrator through the use of shared workbooks and flow charts for

efficient progress tracking and individual accountability. Transition was completed three months earlier than planned and produced significant cost

savings.

Collaborated with team members with ongoing communication between attorneys, analysts, traders, auditors and outside broker dealer contacts

ensuring investments were well documented, stored, and in compliance with federal regulations.

State Street I.M.S.-Irvine, CA November 2005 - November 2007

Senior Operations Associate

Settlements Associate driven to resolve all operational issues promptly through the use of time management and priority setting skills in order to satisfy the

needs of the firm’s client (PIMCO).

Researched and resolved a large number of trading breaks from the identification of discrepancies dealing with security information. Addressed

potential issues before a trade failed, resulting in significant minimization of client’s risk exposure.

Onyx Acceptance Corporation-Foothill Ranch, CA April 2005 – October 2005

Collection Specialist

Collection Specialist in charge of debt collection using research and strategic trace tools designed for the function of asset recovery.

Interpreted and predicted customers’ likelihood to make a payment based on customer research and detailed analyses of customers’ past behaviors and

payment patterns. Escalated all chronic nonpayment accounts to proper wage garnishment organizations as dictated by department or client requirements

as a last resort strategy.

Concept Lending Corporation-Costa Mesa, CA January 2005 - April 2005

Home Mortgage Consultant (Commission-Based)

Sales Consultant in charge of promoting mortgage solutions via business development and account management (B2C)

Established, retained, and grew relationships with local property developers and real estate brokers by attending open houses and seminars, as well as

persistent follow up phone calls, obtaining 30% more customers from developed relationships.

Wells Fargo Bank, N.A.-Santa Ana, CA August 2004 to January 2005

Consumer Accounts Phone Banker (Temporary Position)

Phone Banker focused on providing exceptional customer services and recommending complimentary bank product and services to existing customers.

Marketed additional banking products and services to meet sales goals by the analyzing the customers’ account patterns and identifying accounts needed

for a well-balanced portfolio with Wells Fargo. Achieved established sales goals of transferring at least 20 calls a day to the sales team.

ADDITIONAL INFORMATION

VP of FEMBA Relations of the Merage Consulting Association of UC Irvine (2011-2012)

FEMBA Liaison of the Marketing Association of UC Irvine (2011-2012)

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