Rhonda M. Fykes

**** ********* *****

Indianapolis, Indiana 46256 Rhonda Morris Fykes

317-***-**** Cell

317-***-**** Home

Email: ab0833@r.postjobfree.com

To obtain a demanding Information Technology or HR position that effectively utilizes the 20 years of large scale Corporate

Objective

and Federal Technical and HR Management experience I have acquired. My contributions to a respective company include:

proven HR and Technical leadership, hands-on IT experience, a dedication to excellence in problem resolution and an ethical

and honest management style.

Experience 9/25/2012 to Present RYAN Consulting Group, Inc. Indianapolis, IN

Recruiting Director / HR Director

17 years of Large- • Responsible for all Recruiting and HR team functions for IT firm that provides high-level data warehousing,

scale IT project programming, software development, network administration and BI project personnel for the U.S. Federal

management Government (via 8[a] Stars and GSA) including: DFAS, DoD, DSS, WPAFB and other government agencies.

18 years of Local and Recruiting for Java, .NET, Cognos, Informatica, ETL, Focus and other sought after IT positions.

Regional level

technical recruiting

• Initiated HR processes and programs for employee career building, staff and equipment retention. Performing

and HR management

performance evaluations, reprimands and terminations. Authoring and establishing new HR forms for

16 years of System

terminations, asset tracking and HR and Recruiting process flow charts. Oversaw employee insurance benefit

Administration

change from Anthem to United Healthcare and resolved any issues that arose during the cross over period for

(Novell, WinNT,

RYAN personnel.

UNIX)

12 years of daily

• Established contacts with several Third Party Vendors to accomplish high-risk recruiting requests.

desktop and

break/fix technical

team management 4/30/2010 to 9/21/2012 VOLT Information Sciences, Inc. (Workforce Solutions) Indianapolis, IN

(Windows and Business Development Manager – Information Technology / Engineering / A& I / Finance

Macintosh) • Persistent and Professional Sales Management and Expertise within the IT Industry, Engineering, A & I and

12 years of Finance.

authoring and

implementing

• High level sales contract negotiation for new positions and salary negotiations to bring “best in class”

technical support

candidates to our Fortune 1000 client base which includes: Microsoft, Apple, Cummins Engines, Eli Lilly and

and 24x7

Company, Caterpillar, CARGILL, Mays Chemical Company, Premiere Credit and Stericycle.

maintenance

contract

• Executed C-Level sales contracts and recruiting by knowing my market and developing relationships with

10 years of IT

Senior Managers, Government personnel and C-level executives.

forecasting and

fiscal planning

12/2008 –7/30/2010 U.S. Dept. of Commerce - Bureau of the Census Indianapolis, IN

20 years of hands-on Assistant Manager Of Recruiting

software and

• Assumed all Recruiting responsibilities for Indianapolis, Indiana and was tasked with Recruiting and Hiring

hardware technical

over 9,000 personnel in only 4.5 weeks in order to complete 2010 Census Operations in Indianapolis, Indiana.

support

All hired personnel (7,000) were required to pass a Federal Background check, Federal Drug Screen and

Federal Aptitude Test. Managers were required to pass a Federal Manager’s Aptitude Test.

Three years

experience working

• Responsible for Recruiting 24 hours, 7 days a week. Supervised Recruiting Supervisors, 40 Field Recruiters, 20

for U.S. Federal

Government Recruiting Clerks and IT Personnel

United States • Accomplished Goal and Recruited over 9,000 candidates in order to hire over 7,000 as 2010 Census Employees

Government NAC by expanding our recruiting search to churches, community centers, WORK ONE centers, libraries and made

Clearance 2004

numerous presentations around the community on the importance of the 2010 Census and why they should

work for the 2010 Census. Responsible for HR Management of IT, Recruiting and Operational personnel:

United States

reprimands, terminations, layoffs and employee / community disputes.

Government Public

Trust Clearance

• Trained, Managed and provided HR guidance to Field Crew Leaders (reprimands and terminations) during

2008 - 2010

2010 Census Field Operation Personnel until all Field Operations were concluded.

Assistant Manager Of Technology

• Ranked #1 in the Region (IL/IN/KY) resolving the most calls in Remedy. Established and maintained technical

Helpdesk supporting Win XP office environment, DELL desk/servers/laptops (running FDCA: Field Data

Collection Automation software) and 900 Hand Held Computers (HHCs) running Win XP. Developed solutions

for complex IT problems on a timely basis with an emphasis on process improvement and quality. Created all

Page 1 of 3

project plans and schedules for all IT personnel. Responsible for all HR Management: reprimands,

Experience terminations, layoffs.

(continued)

Rhonda M. Fykes

• Hired and supervised 15 helpdesk technicians and 2 technology supervisors to support OCE and MCE for 3

shifts.

• Performed employee performance reviews, evaluations, terminations and layoffs to Federal standards.

• Provided Network Administration support for Win XP, DAPPS, MS Web Outlook, MS Office 2007 and various

federal web applications and databases designed for the 2010 U.S. Decennial Census operation.

• Responsible for on-site LAN/WAN hardware diagnostics for infrastructure cabling and hardware: DELL

servers, CISCO CSU/DSU routers/switches VOIP (voice over IP), NetWare servers and UPS. Performed CAT5

cabling.

• Responsible for 6 HP 9050 Printers including maintenance, paper jams, programming and toner refill.

• Provided IT Project Management: Utilized Extreme and PERT methodologies with Change Management

• Increased recruited candidates from 24% to 85% in six weeks in Hard-to-Recruit Areas. Created, executed and

maintained recruiting plan: Over 8,000 candidates to met field and office staffing goals.

• Responsible for managing and supervising the recruiting and testing applicants to fill ELCO/LCO field and

office positions for Marion Co. and Indianapolis Metro. (45 assistants / 18 clerks/2 shift supervisors)

• Maintained good public relations with local news media, community leaders and government officials

2006–2008 IUPUI / Crispus Attucks Indianapolis, IN

Project Manager

• Responsible for Project Team of Eight Students writing .NET, Java, HTML and Oracle code to create an online

digital history for Historic Crispus Attucks High School. Managed project plan, timelines and budgeting using

Traditional, Event Chain and PRINCE 2 methodologies with Change Management.

2004–2005 Scott United Methodist / IPL Indianapolis, IN

Director – Technical Summer Camp “Power Up”

• Responsible for Math, Science and Computer Technology curriculum and programs for Indianapolis Power

&Light/Eli Lilly & Co. sponsored summer camp. Managed staff of 15. Taught over 60 inner-city children aged

4 years through 13 years about math, science and using Computer Technology.

2003–2004 Ryan Consulting Group, Inc. (RCG) Indianapolis, IN

Senior Recruiter / Project Manager

• Provided high-level IT recruiting and project management for Oracle, Data Warehousing and Business

Intelligence Tools: Cognos, Business Objects, Informatica, ETL Tools: Ab Initio, SAP, Data Warehousing and

other software programming and technology related services. Used Extreme project management methodology,

including processing modeling, human interaction and change management.

• Recruited and hired software engineers for contract positions at the CIA, Department of Justice (DoJ),

Department of Defense (DoD) and Accounting (DFAS) requiring Secret and Top Secret with Polygraph

Government Clearances.

• Managed and filed paperwork to obtain RYAN’s: 8(a) certification, MBE certification, and GSA Schedule 70.

• Performed sales and recruiting for accounting, medical and corporate commercial accounts.

• Responsible for response to Government and Commercial RFPs.

• Responsible for Commercial and Government Sales, Scope of Work Contracts, Salary Negotiations and

Employee Placement. Responded to and won government IT contract extensions and two new data

warehousing contracts at Ft. Harrison (DFAS).

2002–2003 Phillip Morris USA Indianapolis, IN

Territory Manager

• Managed budgets, billing, contract, vendor negotiations and accounts payable for over 150 retail accounts

Rhonda M. Fykes

• Managed and maintained over $800 Million Annually. Tripled previous annual sales goals.

1998–2002 Comark, Inc. Bloomingdale, IL & Indianapolis, IN

District Services Manager (Indiana and Kentucky)

• Managed daily IT service operations and special projects for all client accounts: Bank One, McDonalds, Farm

Bureau Insurance, Eli Lilly & Co., FCNBD, Union Planters Bank. Created all project plans.

• Conducted all recruiting, interviews, salary negotiations, hiring, employee reviews, career counseling,

terminations and layoffs; over 20 direct reports, 60-90 engineers for projects in the States of Indiana, Kentucky,

Florida, Georgia, Ohio and Tennessee.

• Managed multiple infrastructure projects for LAN/WAN, desktops, laptops and HP printers

• Negotiated and approved all Contracts regarding FTE and Contract staff and provided vendor management. IT

service pricing, IT procurement and account billing to clients

• Forecasted and maintained IT staff, special projects staff, contract staff as well as annual budgets, P&L and

CNI. Managed budgets, billing and accounts payable for 150 accounts.

• Provided technical forecasting to entire client base which included technology, WAN/LAN and hardware

• Verified billing, service calls and staff utilization via SAP Logistics Management, Extreme & Event chain

project methodologies were used with processing modeling, human interaction and change management.

• Integration and deployment of over 200 servers and over 10,000 workstations to remote locations across the

State of Indiana for Farm Bureau Insurance. Project delivered on-time and under budget.

Page 2 of 3 • Established network infrastructure for newly acquired branches of Union Planters Bank from Bank One. Re-

imaged over 2,000 workstations in Indiana and Kentucky. Project delivered on target, under budget.

Experience

(continued) • Created and managed multiple long-term hardware maintenance contracts for 24-hour, 7-day per week support

of IBM, DELL, HP and Compaq servers, desktops, laptops and HP Printers for Farm Bureau Insurance,

McDonalds, St. Vincent Hospitals and Lafayette Area Hospitals. No SLA penalties for 3 years.

• Migration of 3,000 FCNBD users from Office 95/ccMail to Office 97/Lotus Notes. Early, under budget.

• Provided onsite IT helpdesk and desktop support for Bank One, Union Planters Bank, Eli Lilly and Company,

Dow Elanco AgroSciences, Farm Bureau Insurance, Sallie Mae, USA Group, Steak and Shake and Thomson

Electronics

1995–1998 Bank One Indianapolis, IN

System Administrator / Project Manager/ Regional Asset Manager

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• Developed and implemented a national process for IT procurement (hardware, software and services involving

the entire PC life cycle from procurement to recommended EPA asset disposal using Critical Chain and

Traditional PM methodologies but included human interaction and change management

• Provided PC forecasting & authorized IT procurement purchases (hardware/software) for Bank One

• Supervised all IT vendor relationships, contract negotiations, and Managed System Administration Team that

provided all System Administration for Windows NT, ccMail, Novell and Lotus Notes

1992-1995 Eli Lilly & Company/Bell Techlogix or the Future Now Indianapolis, IN

Desktop Support Analyst/ Project Manager

• Member of “IT Solution Center”: Project plans, IT problem resolution of software and hardware on PCs &

Macintosh.

• Provided Tier II desktop analyst support for over 5,000 customers at the Lilly Corporate Center: LAN

Administrator, October 1990 to November 1992 for Consolidated Theatre Services. Obtained Novell Certified

Rhonda M. Fykes

Administrator cert.

Education

May 2007 B.S. General Studies (with Honors) Indiana University Indianapolis, IN Dean’s List 2005-2007

May 2007 B.S. Applied Computer Science Purdue University Indianapolis, IN -Dean’s List 2005-2007

May 2007 Certification in Project Management Purdue University Indianapolis, IN -Dean’s List 2005-2007

1987 - 1990 B.S. Bioengineering (incomplete) University of Illinois Champaign-Urbana, IL

Certifications

2007 Project Management – Purdue University 2002 Quest Management Program (Comark, Inc.)

2007 UNIX & JAVA Administration Certification 2000 CompTIA A+ Hardware Certification

2003 DELL PC, Laptops, Servers and HP Printers 1998 MCP: Win 95/NT Admin 1995 Certified Novell Admin(CNA)

Hardware: IBM, Compaq, DELL, Sun Microsystems, HP Printers LaserJet Series 3 – 6, 1300 and HP LJ 9050

Technical

LAN/WAN: Cisco, Novell, Microsoft NT 4.0, UNIX, Sun Solaris, FDCA, NetWare, SQL Server

Skill

PM Methodogies: Traditional, Critical Chain, Extreme, PERT, PRINCE2, Event Chain with Change Management, Six Sigma

Set

Software: Windows 3.11/95/98/NT/XP Professional, MS Office, Lotus Notes, MS Access, MS Project 2007,

Outlook Web Mail, Mainframe, ccMail, Great Plains Accounting, PeopleSoft, Rumba, (LOIS), MS Works v.9

Databases/Call-Tracking: MS Access, Oracle/SQL, SAP, DAPPS, Remedy, Taleo, Monster, USAJOBS.gov, Sologig,

CareerBuilder, Dice.com, Lead411, Discover.ORG, Microsoft Dynamics CRM, Jigsaw, ClearedJobs.com

Programming: HTML, JAVA, Fortran, Assembly Mainframe, LOIS, AS/400, Flash Scripting, Business Objects, Cognos

Rhonda M. Fykes

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