Suzanne Moreno-Tirado

**** ***** *** ***** #*

San Clemente, CA 92672

Cell: 949-***-****

Email: ab07ki@r.postjobfree.com

Qualifications Summary

Skilled and dedicated Executive Assistant with more than 15 years experience coordinating, planning, and supporting daily operational and administrative functions.

1. Demonstrated capacity to provide comprehensive support for executive-level staff, excel at scheduling meetings, coordinating travel, and managing all essential tasks.

2. Proven track record of accurately completing research, reporting, information management and marketing support activities within demanding time frames.

3. Adept at developing and maintaining administrative processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

4. Highly focused and results-oriented in supporting complex deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.

5. Ability to work independently with little or no supervision as well as able to work with members of other departments.

6. Proficient in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint, Access; type 60+ wpm).

Professional Experience

Hiregy, Tampa, FL 03/2013– 06/2013

Administrative Assistant, PACE Program

Provide high-level administrative support to Executive Director and other program staff as needed

1. Create and maintain high volume Outlook calendar for Executive Director.

2. Prepare minutes f or meetings and prepare meeting rooms as needed.

3. Submit catering orders as needed.

4. Schedule conference calls.

5. Order supplies, distribute, keep inventory and schedule returns as needed.

6. Research and confirm/cancel travel arrangements (hotel/flight) using company credit card.

7. Prepare monthly credit card reconciliation reports.

8. Run postage machine and maintain postage machine balance.

9. Pickup and distribute incoming mail.

10. Conduct credentialing file audit for Nursing Home Diversion program providers. Request updated state license and Certificate of Liability.

11. Assist with Reception duties; provide high-level of customer service (phones/in office), track participant drop-off/pick-up schedule, issue badges in/out.

Family Central, Inc., West Palm Beach, FL 06/2010 – 08/2012

Program Assistant

1. Maintain Provider database of licensed childcare facilities in Palm Beach County (schools/homes).

2. Manage provider notifications, correspondence and data-entry into EFS system.

3. Prepare and maintain weekly/monthly provider statistical reports.

4. Assist other team members as needed. (Ex: file audit reviews, phone/fax requests for data, correspondence).

Office Team, West Palm Beach, FL 12/2009 – 4/2010

HR Assistant, Independent & Assisted Living facility

1. Assisted with annual employee file audit and prepare audit status reports.

2. Requested DMV reports, issue staff badges, customer service (phone/walk-in).

Administrative Assistant, Management Firm (PBG) 12/2009 – 4/2010

1. Managed Administrative desk/reception.

2. Customer service (phone/walk-in).

3. Prepared correspondence.

4. Collected rental payments & daily mail pickups as needed.

Jewish Community Center, West Palm Beach, FL 07/2009 – 12/2009

Office Manager

Provide high-level administrative support to Associate Executive Director and other Program Directors while managing daily office needs and high volume customer service.

1. Create and maintain calendar of program events.

2. Schedule and reserve program events.

3. Provide professional customer service to all guests and phone inquiries.

4. Process program and membership registrations.

5. Organize travel and accommodations for authors and performers.

6. Create and maintain database for on-going program/event registrations.

7. Create mailings, process correspondence as needed.

Administrative Assistant - Human Resources 06/2008 – 7/2009

Provide high-level administrative support to the Human Resource Manager and Payroll Administrator along with the Chief Financial Officer as needed while continuing to maintain a high-level of confidentiality regarding employer/employee matters.

1. Performed a variety of functions that included: processing new hire paperwork, coordinating drug screenings, requesting on-line background checks, issuing staff badges/key fobs, assisting with ADP payroll and benefit processes, maintaining employee files and processing supply requisitions and purchase orders.

2. Assisted with processing Worker’s Compensation claims.

Administrative Assistant – Associate Executive Director 05/2000 – 6/2008

Provide high-level administrative support to Associate Executive Director of non-profit organization.

1. Performed various functions including: maintaining multiple databases for special events, contributions & committees.

2. Coordinated meetings internally and externally as well as prepare agendas and minutes.

3. Managed invoicing and bill processing via purchase orders. Processed large amounts of cash-flow.

Northwood University, West Palm Beach, FL 1992 -05/2000

Office Manager - Admissions

Directed day-to-day office operations, providing support to Director of Admissions and team of Admissions Counselors.

1. Supervised two support staff and four work-study students.

2. Generated weekly statistical reports for new and returning students.

3. Managed new student files and assisted each student with the admissions process; which included campus tours and scheduled meetings with academic advisors and Director of admissions; also managed mail and supplies.

4. Created Admissions manual for generating weekly statistical reports and procedures.

5. Processed large amounts of cash-flow for student tuition & expenses.

1. Students initial contact to the university via phone or walk-in.

2. Scheduled appointments/tours for Admissions Counselors to meet with prospective students and their families.

3. Data-Entry of prospective student inquiries (+15,000 yearly); processed Form I-20’s for international students.

4. Supervise work-study student projects.

Reynolds Termite Control, San Clemente, CA 1988 - 1992

Data Entry Secretary

1. Provide daily secretarial support to the Office Manager.

2. Scheduled inspection & fumigation appointments.

3. Coordinated & scheduled fumigations with outside contractor.

4. Processed large amounts of cash-flow.

5. Processed State Inspection & Completion reports.

6. Assigned State Stamp to Completion reports.

Education

Northwood University, West Palm Beach, Florida

Bachelors Degree – Business Administration

Associate of Arts Degree – Business Management

San Clemente High School, San Clemente, California

Diploma - Capistrano Unified School District

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