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Customer Service Representative

Location:
Brooklyn, NY, 11234
Posted:
July 11, 2013

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Resume:

Jose Zephurine

**** **** **** ******, ***. #*

Brooklyn, New York 11234

347-***-**** (home) 718-***-**** (cell)

ab06pl@r.postjobfree.com

July 11, 2013

To Whom It May Concern:

I am responding in regards to a potential position with you notable company. I believe that I would be an

exceptional candidate for an internship with this distinguished company. Therefore, I am sending my resume for

your consideration. I would love to be a part of the team!

I believe that there is a strong correlation between my qualifications and your requirements for the internship. As a

computerized architecture and industrial design student, I have honed in on my ability to navigate through such

programs as AutoCAD and CADWorx Plant. My education and training has allowed me to develop my skills in

creating and designing 2D and 3D houses and engineering fittings, as well as 3D piping structures with CADworx.

Not only does my practical education make me a strong candidate for this internship, but with exposure in such

classes like Design Fundamentals and Construction Methods with CAD applications and Piping, I have matured in

my ability to use the essential programs with the efficiency and the skills necessary for this position. Additionally,

my experience as a Construction/Masonry worker has given me the opportunity to connect theory with practice. I

have developed the uncanny ability to read, understand and follow plans as related to brick structures. I have

developed the intuitive ability to perform primary duties with minimal supervision or technical direction;

cultivating me to be a go-getter and take on any task that is set before me with minimal support. Furthermore,

through my education and my work experience I have demonstrated the initiative, enthusiasm, and tenacity while

developing my organizational, written and oral communication and CAD modeling skills so that I may become an

asset to your team.

In addition, based upon knowledge gained through my education and my work experience, I have developed my

supervisory and inter-personal abilities, immensely. My dependability, organizational skills and self-motivation are

some of my many attributes that make me a strong candidate for this position. As part of the team, I will contribute

energy, innovative ideas, diligence and dedication to the company. I will strive to learn new things and to develop

my skills so that I may carry out my duties with excellence.

Moreover, I believe that I possess the enthusiasm, creativity and the background you seek. Your review of my

resume and consideration of an employment with your company is deeply appreciated. I look forward to hearing

from you soon.

Sincerely,

Jose S. Zephurine

Jose Zephurine

1644 East 55th Street, Brooklyn NY 11234

347-***-****(home) 718-***-**** (cell)

ab06pl@r.postjobfree.com

OBJECTIVE

To obtain a position where I can develop and utilize my skills in computerized architecture and industrial design.

EDUCATION

Kingsborough Community College September 2009 – May 2011

Major: Liberal Arts

Queensborough Community College September 2011 – May 2013

Computerized Architecture and Industrial Design

EXPERIENCE

Independent Living Association Brooklyn, New York

Maintenance Worker May 2009 – June 2011

• Interacts with the consumers to solve various problems that may arise

• Maintains cleanliness and general upkeep of the residence.

• Cleans bedrooms, bathrooms, and offices daily.

• Performs minor plumbing, electrical, and carpentry repairs.

• Sweeps, mops, waxes, and buffs all floors as required.

Xerox USA Technical Support Center Castries, St. Lucia

Customer Service Representative December 2007 – January 2009

• Provide customers with assistance regarding technical issues or various inquiries and locate resources for

problem resolution and best-option solutions.

• Managed the needs/requirements of high revenue commercial accounts through extensive follow-up

procedures.

• Resolve an average of 200 inquiries daily, exceeding the weekly target by 20% and consistently surpassing

the requirements for all performance benchmarks.

• Assisted in the training of new customer service representatives and associates.

• Successfully handled all public relations issues which helped to improve customer relations/service based on

client feedback

Affordable Tile Company Flint, Michigan

Construction/Masonry August 2005 – June 2007

• Worked alongside a carpentry/masonry team to construct various Uno Chicago Grill Restaurants

• Trained and supervised unskilled laborers

• Read, understood and followed blueprint and plans related to concrete structures.

• Estimated materials and labor required from field observation and reviewed plans and specifications.

• Perform masonry work which includes the proper layout, forming, repair and finishing of brick, stone, cast

stone, tie columns, tie beams and reinforcement

• Perform the layout, surface preparation, installation, grouting and repair of floor and walls

COMMUNITY INVOLVEMENT

• Mentoring and Tutoring High-Risk Youth

• Volunteer Assistant Basketball Coach

PROFESSIONAL SKILLS

• Proficient in AutoCAD, AutoCAD Works Plant, Microsoft Word, Power Point, Excel, Windows 8, and

Safari.

References Available Upon Request



Contact this candidate