Susan M. Burgess, CSPM,CSPE,CSTE,CQSPE,CSA,CSQA,CSEST,CMSQ,CQE,CMST,CSBA,CSSLP

P. O. Box 6659, Columbia, MD 21045

Cell Phone: 571-***-**** eMail: ab0519@r.postjobfree.com

SYNOPSIS:

Susan Burgess is internationally recognized as an expert in Software and Systems Engineering practices, processes,

metrics, testing, risk, program management, process improvement, assessments, audits, standards and quality assurance as

well as configuration management. She represents the United States to the International Standards Organization (ISO) for

systems and software engineering. Ms. Burgess is accredited as a Technical Expert by the American National Standards

Institute (ANSI) and serves as the US Head of Delegation for the new standard ISO 29119 on Software Testing at international

meetings. Ms. Burgess also serves on the standards committee for IEEE 1012:2012 – Standard for System and Software

Verification and Validation and serves as the Secretary for the United States Technical Advisory Group (USTAG).

Ms. Burgess is experienced in implementing and managing efforts such as; ISO 9001:2008 - Quality Management

Systems, ISO 14001 - Environmental Management Systems, OHSAS 18001 – Health and Safety, Project Management,

Software Engineering Institute (SEI) Capability Maturity Model Integration (CMMI) Level 2 and 3, Sarbanes-Oxley, PMI

PMBOK, NIST 800 Series for IT Security, Six Sigma, Supply Chain Quality Audits, Acceptance Test and Inspections,

Process Controls, Configuration Management, Information Technology Infrastructure Library (ITIL), IEEE 1012 - IV&V, the

Agile Methodology, SAP, SCRUM, IEEE 1012 – Standard for Verification and Validation, NIST 800 Series, Control

Objectives for Information Technology (COBIT), Lean Process Improvement, Metrics, Malcolm Baldrige National Quality

Award, ISO 12207: Standard for Software Life Cycle Processes, ISO 20000: IT Service Management, ISO 17025 Lab

Accreditation and ISO 15288:System Life Cycle Processes. Susan has been involved with healthcare requirements for

HIPPA, Centers for Medicare and Medicaid (CMS), Blue Cross Blue Shield and the Maryland Health Care Exchange.

Susan received the Quality Assurance Institute’s (QAI) Lifetime Achievement Award for overall contributions to the Information

Technology profession in May 2005. Ms. Burgess regularly speaks as a keynote speaker at international conferences and

was a keynote at QAI’s “ Best of the Best:” testing conference in November 2007. Susan is the subject of a feature article in

the June 12, 2000 issue of Computerworld. The article under Careers was entitled “Quality Cops” and may be on found at

http://www.computerworld.com. Ms. Burgess, co-authored with William Perry the CEO of QAI, the Quantitative Software

Testing Assessment Rating (Q*STAR) methodology for measuring the effectiveness of testing. Susan has also been a

successful Conference Chair for the past 10 years for Managing IT Projects in a Cost Constrained Economy conference.

Ms. Burgess has served as a Trainer, Examiner, Team Leader and Mentor for the US Senate and Maryland Performance

Excellence Awards. Susan also participates on the Department of Homeland Security’s (DHS) Software Assurance Forum.

Lastly, she received a recognition letter from DHS for her outstanding support in developing new cyber security and supply

chain standards for Information and Software Assurance.

CLEARANCES:

Department of Defense (DOD) – Top Secret Clearance with SSBI, DHS Customs and Border Protection (CBP) - DHS

Suitability, Federal Emergency Management Agency (FEMA), Department of the Interior (DOI), Department of Education

Public Trust level 6 Suitability and have held a Federal Bureau of Investigation (FBI) with SCI and a CI polygraph.

CERTIFICATIONS:

Certified Software Project Manager (CSPM) and PMP Trained

Trained CMMI Appraisal Team Member v1.3

ISO 9001 Quality Management System (QMS) Lead Auditor

Certified Software Test Manager (CSTM)

Certified Software Quality Manager (CSQM)

Certified Secure Software Lifecycle Professional (CSSLP)

Certified Quantitative Software Process Engineer (CQSPE)

Certified Software Process Engineer (CSPE) and Certified Quality Examiner (CQE)

Certified Software Business Analyst (CSBA)

Certified Software Quality Analyst (CSQA) and Certified Software Test Engineer (CSTE)

Certified Senior Examiner of Software Testing (CSEST)

ISO 14001 Environmental Health and Safety Lead Auditor

Certified Software Process Improvement Capability Determination (SPICE) Assessor (CSA)

PROFESSIONAL EXPERIENCE:

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Burgess Consulting - President Columbia, MD 4/2012 - Present

Currently, Ms. Burgess is an independent consultant for various clients. Types of consulting include; proposal

development responses, CMMI Dev v1.2 / 1.3, ITIL and ISO 9001:2008 implementation; performing IV&V

assessments for the Maryland Health Care Exchange and Department of Education projects; performing

internal ISO and PPQA audits as well as generating Quality Control Plans, System Test Plans, Project and Risk

Management Plans and Quality Assurance Surveillance Plans.

Keane Federal Systems – Now NTT Data Federal Services McLean, VA 12/2006 - 04/2012

Formerly, the Senior Director, Quality Management responsible for the project management and technical oversight

of the Independent Verification and Validation (IV&V) practice including staffing as well as profit and loss. I

created the Keane IV&V for Information Technology (KIVVIT) methodology that was cited by the GAO as being

effective for large enterprise wide systems. Responsible for quality management and project related

implementation of ISO 9001:2008, CMMI Level 3 for DEV as well as participating on CMMI SCAMPI v1.2

appraisal teams. Worked on proposal responses and technical solutions for the government and public sector

clients in the areas of quality, integration and testing, quality assurance, ITIL, agile development, health care,

Certifications and Accreditation (C&A) security, earned value management, test automation, IV&V, process

improvement and configuration management. Managed staff that used HP and Rational test automation tool

suites as well as interfacing with off shore staff in India providing technical guidance across various time

zones to meet SLA’s.

Supported numerous federal government and Department of Homeland Security (DHS) clients such as; the Federal

Emergency Management Agency (FEMA), United States Department of Agriculture (USDA), Department of the Interior

(DOI) and Customs and Border Protection (CBP) Secure Border Initiative as a subject matter expert in testing, metrics,

quality, configuration management, requirements assessments, Agile and training Government personnel. Served as the

IV&V Program Manager to approve invoices, generating weekly status reports, monthly program reviews, profit and loss

responsibility, hiring staff as well as interfacing directing with the customer. Ms. Burgess was also involved in doing an

IV&V end-to-end assessment of the DHS United States Visitor and Immigrant Status Indicator Technology (US-VISIT)

program to determine the overall status of the project. Familiar with Blue Cross and Blue Shield applications, Centers for

Medicare and Medicaid (CMS) as well as HIPPA requirements for several health care related projects.

Supported a Federal Bureau of Investigation (FBI) contract in Washington, DC. as the Quality Manager for the

Security Management Information System (SMIS) responsible for establishing processes and procedures to

assure quality for integration of over forty new and legacy applications. As part of the Project Management

Office (PMO), performed oversight of software development and integration efforts; system acceptance

testing, risk management assessments; earned value analyses; process and product auditing; requirements

analysis; configuration management as well as Certification and Accreditation (C&A). Responsible for

assuring contract compliance to standards such as CMMI and the FBI’s Information Technology Life Cycle

Management Directive (LCMD).

Catalyst IT Services Baltimore, MD 9/2006 - 11/2006

Formerly, the Vice President of Quality Assurance for a very small business, responsible for the testing and quality

assurance practice including profit and loss; customer satisfaction, business development, requirements analysis as well

as testing of software development projects across platforms specifically for Service Oriented Architecture (SOA).

Signal Solutions, now General Dynamics Network Systems Fairfax, VA 4/2001 - 5/2006

(Acquisition History - formerly Veridian Information Technology Systems- position Vice President of Quality Assurance,

and formerly the SIGNAL Corporation – position Vice President of Quality Assurance)

Formerly, the Director of Process and Quality Assurance at Signal Solutions, Inc., a General Dynamics Network Systems

Company where she oversaw the corporate ISO 9001:2000 registered Quality Management System (QMS), the ISO

14001 – Environmental Management System registered and OHSAS 18001 compliant Health and Safety program.

Responsible for: managing quality processes and procedures; setting metrics; conducting management reviews; setting

quality objectives; oversaw quality assurance for projects; internal ISO 9001 and CMMI compliance audits; managing

departmental budgets and resources; oversaw recycling efforts; software testing; customer satisfaction; facilitating

process improvement; cost estimation for new work; implementing risk management and mitigation; conducting trend and

root cause analyses as well as resolving corrective actions. Frequently presented ISO 9001:2008, CMMI and ITIL audit

findings with recommendations for process improvements to executive management. Additionally, contributed to

proposals, supported projects, and internal programs such as the Software Engineering Institute (SEI) Capability Maturity

Model Integration (CMMI) and Information Technology Infrastructure Library (ITIL) initiatives as well as being certified in

quality, testing, program management, and process improvement. Served as the Program Manager for a CMMI effort that

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attained Level 2 in only seven months and was the Subject Matter Expert for the overall parent company to attain CMMI

version 1.1 – SW/SE/IPPD/SS for Level 3. Ms. Burgess has participated in several SCAMPI A, B and C appraisals,

developed software and systems engineering CMMI policies, procedures, plans, WBS as well as testing functions.

Information Technology Business Group, Inc. Rockville, MD 5/95 – 4/2001

Managing Director of I.T.B.G., a Small, Disadvantaged, Woman-Owned consulting business. Responsibilities include

overseeing and directing all projects, working on new business development, assuring customer satisfaction, staffing the

projects and profit and loss decisions as well as supporting working on various consulting assignments as outlined below.

• At Amtrak, Susan led the System and User Acceptance testing for the Amtrak Food and Beverage Point

of Sale system. The testing included all aspects of on-board service including: all functionality of the

POS devices, end to end testing to include testing of all interfaces to legacy systems, on-board terminal

functionality, reporting, and POS functions. Acceptance testing included typical operational scenarios that

a service attendant would perform, re-provisioning of a train from Food and Beverage depots, and

financial reconciliation for a simulated train trip.

• Worked with Ann Taylor Inc., a leading fashion retailer going to on-line shopping to perform project

assessment and to assess the testing required. She subsequently assumed responsibility for system

integration effort and test management for acceptance testing for their web site. The task involved

selecting a test management tool, installing and implementing it as well as defining and implementing

testing with various user groups and vendors, risk assessment, scheduling, and CM processes.

• Served as the Quality Manager on the Departmental Grants Management System (DGMS) at Department of

Housing and Urban Development (HUD) responsible for testing the system including designing and

developing test processes, plans, cases, procedures and scenarios for testing requirements, stress, verifying

the user guide, threads, load, capacity, interfaces with other systems, performance under key operational

conditions with Oracle access and the data repository. At the Office of Real Estate Management (OREMS,

responsible for leading a team to develop exemplar models for IT initiatives in support of Clinger-Cohen,

OMB and Raines Rules. Created models of effective Business Cases, Project Plans and Work Breakdown

Structures (WBS) for activity based costing.

• Susan was the acting Director of Quality Assurance for 24/7 Media, Inc., an Internet Services provider

located in Alexandria, VA. She was responsible for developing a quality assurance infrastructure and a Y2K

Remediation Plan reporting directly to the Chief Information Officer to establish processes and procedures for

on-line pop up advertisements.

• Worked as the System Acceptance and IV & V Lead for the Department of Commerce, Bureau of the Census

Program in Bowie, MD. Responsible for the staffing, establishment of teams and performance of IV&V,

System Acceptance and Requirements Verification Testing for the Data Capture and Imaging System

supporting the Year 2000 Decennial Census. Duties include Technical Lead for Independent Verification and

Validation (IV&V), System Acceptance Test (SAT) and Requirements Verification Test (RVT). Performed

IV&V assessments and audits of DCS 2000 project including cost, schedule and quality issues, development

products, and adherence to SEI CMM Level 3 processes.

• Supported Computer Sciences Corporation (CSC) corporate MIS department in establishing test plans and

scenarios, developing test schedules, supervising testing the software components as well as performing risk

assessments in the implementation of the Labor Cost Distribution (LCD) system that interfaces with SAP R3

product and legacy systems.

• Worked as the Task Order Project Manager (TOPM) and Subject Matter Expert with the Defensive

Investigative Service (DIS) to develop a comprehensive Configuration Management (CM) system to support

all DIS locations across the country. Developed a comprehensive CM strategy including processes that

encompassed software, hardware, and documentation change control management. Implemented an

ORACLE based problem reporting database, inventory control system for the LAN client server environment.

• Supported the Federal Aviation Administration (FAA) William J. Hughes Technical Center in Atlantic City, New

Jersey as an industry expert to assess the FAA test methodology to implement process improvements in

configuration management and testing. Co-authored a tailored Testing Capability Maturity Model (TCMM©)

to assess the maturity of the FAA testing process and procedures.

• Worked on the IRS Document Processing System (DPS) Client-Server project at Lockheed Martin Federal

Systems to digitally image tax returns for storage and retrieval of data. As Senior Test Engineer, responsible

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for requirements analysis and verification, preparing test plans and procedures, developing testing metrics to

assess progress, McCabe complexity analyses, and system level, performance, and user testing for a SEI

CMM Level 3 program.

Aeronautical Radio, Inc. (ARINC) Annapolis, MD 10/1989 – 05/1995

As Principal Quality Planning Analyst, responsible for overall Quality Management functions of the ARINC Data Network

Service (ADNS), a distributed packet switching network that serves the airlines and related industries. The responsibilities

include evaluations, assessments, audit inspections, corrective actions, as well as risk and value analyses of the deliverables

to assure compliance to appropriate standards. These duties included participation in design reviews, code walkthroughs,

requirements evaluations, vendor quality audits, system integration and user testing, documentation assessments, as well as

functional and physical configuration audits.

Performed as the Project Leader for the Software Quality Metrics Program, which is defining the Cost-Related Quality (CRQ)

metrics to identify areas that require process improvement, to establish a benchmark for resource utilization profiles and defect

analysis designed to produce a cost-effective, high-quality system-better and faster.

CAE-Link (Formerly Singer-Link) Silver Spring, MD 6/84 – 10/89

As Staff Engineer, worked with implementation and evaluation of DOD-STD-2167A and 2168, and Military Standards 480A, 483A,

490A, 1521B, 1644B, and 9858A. Also used IEEE Standards 728, 730, 828, 830, and 1042 for commercial applications. Other areas of

responsibilities included preparing software quality assurance plans; writing internal procedures; and participating in bid and proposal

efforts, problem reporting, resource management, audits, reviews, integration testing and training. Worked with ADA programming

language, Object-Oriented Design (OOD), CASE tools and Quality Metrics. As Senior Systems Engineer, worked as Lead Analyst

responsible for the implementation, programming, design, and documentation of Instructor Station display software for power plants.

EDUCATION:

M. B. A in Management Frostburg State University December 1980

B. S. Ceramic Engineering Alfred University May 1978

PROFESSIONAL MEMBERSHIPS:

National Association of Female Executives (NAFE)

Project Management Institute (PMI)

Senior Member - American Society for Quality (ASQ)

President, Quality Assurance Association of Maryland (QAAM)

International Information Systems Security Certification Consortium, Inc, (ISC)

Information Technology Service Management Forum (itSMF)

Elected Senior Member of IEEE

Department of Homeland Security (DHS) Software Assurance Forum (SwA)

US Technical Advisory Group (USTAG)

Quality Assurance Institute (QAI)

Member of IEEE and the IEEE Computer Society

Member of the International Verification and Validation (V&V) Study Group

Recognized in the Cambridge Who’s Who Registry of Executives, Professionals and Entrepreneurs

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