Stephen F. Pennock

**** ********* ******

Phone: 513-***-****

Middletown, OH 45044

ab04aq@r.postjobfree.com

EXPERTISE

Primary strengths include strong strategic thinking, planning, organizing

and people-oriented skills. Self-motivated, an analytical problem solver --

a solid multi-tasking performer. Extensive experience in business

management and customer service; accustomed to leadership functions.

PROFESSIONAL EXPERIENCE

Data Recognition Corporation

2002-2013

Sharonville, Ohio

Team Supervisor

. Managed and supervised a 10-12 person reading/scoring team.

. Evaluated and scored state sanctioned reading, writing and math

standardized testing.

. Adhered to strict state mandated scoring parameters.

. Ensured each team member's compliance to these parameters.

. Monitored reader's scoring accuracy and productivity in real time.

. Hand scored student responses and provided data for reporting student

results.

Cornerstone Brands, Incorporated

2007 -2008

West Chester, Ohio

Remote Customer Sales and Service Representative - Level 2 (Second job)

. Assisted customers with placing orders and account maintenance.

. Resolved customer complaints by negotiating resolutions quickly and

courteously on first contact.

. Educated customers about product usage and offered the customer

opportunities to purchase related products or services.

. Maintained and adhered to company's high quality standards.

. Provided World Class Customer Service in a high volume call

environment from a secure at-home setting.

Insty-Prints

1993- 2001

McLean, Virginia

Customer Service Manager

. Managed all printing operations including pre-press and post-press

including paste-up, bindery and distribution.

. Supervised and scheduled production work for entire company staff.

. Interacted with customers on all levels including inside sales.

. Ensured complete customer satisfaction for every print order.

. Defined customer specifications and provided accurate estimates to

customer.

. Negotiated contract services for specialized requirements.

. Verified correct pricing before final billing.

Sir Speedy Printing

1991-1993

Wilmington, Delaware

Production Manager

. Supervised and scheduled production work for entire company staff.

. Operated IBM black and white, Canon color, and large format copiers

and printers.

. Operated all equipment including folders, cutters and bindery

machinery.

. Prepared artwork for press including multi-color paste-up, stripping

and plate burning.

. Ordered all printing supplies and maintained adequate inventory for

rush jobs.

. Ensured the strictest quality control procedures for all internal

operations.

United States Army

1983-1986

Ft. Campbell, Kentucky

Ground Surveillance Radar Crewman (96R)

. Reconnaissance and detection of enemy combatants utilizing

lightweight, coherent doppler, short range combat surveillance radar

systems.

. Operated, maintained and transported PPS 4, 5 and 15 radar systems.

. Awarded Air Assault Badge and Waterborne Qualified.

. Awarded Expert Rifle, Expert Bayonet and Expert Grenade Badges.

. Secret Clearance.

EDUCATION

West Virginia University - Institute of Technology

Montgomery, West Virginia

Bachelor of Science, Printing Management,

Associate of Science, Printing Technology

Honor: Dean's List

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