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Thomas P. Mathew
Lilburn, GA 30047
Cell : 678-***-****
ab03pg@r.postjobfree.com
[pic]
Summary: I have excellent customer relationship skills and a strong
technical background. I have fulfilled the roles of Business Analyst,
Technical Architect, Development Lead, Interface Lead and Solution
Architect.
About 18 years of IT experience in the analysis, design, development and
implementation of Complex systems using Siebel 7.x, Siebel 8.1.1.x,
Salesforce.com, SAP/R3, Oracle, Sybase, Ingress, C, C++, Perl, ABAP/4,
HTML and XML. Expert Siebel eAI (4 projects), eScript, Siebel VB,
Configuration, SAP Eethods DI and exposure to Fusion Middleware, SOA.and
Web Methods
Solely responsible for creating a product rules engine and USC(User
Selectable Choices) engine for Product and Service offerings using Java
script for Siebel applications. Responsible for gathering the requirements,
creating use cases, functional design, technical design, prototyping and
implementation of Products rules and User Selectable Choices (USC) for
achieving Automation of their Sales Force Automation (SFA) . My
responsibilities included identifying the areas of highest risk and flush
out a meaningful solution. This include
Education: MS (Computer Science), New Jersey Institute of Technology,
Newark, NJ
BS (Electrical Engineering), University of
Mysore, India
Certification: Siebel 7.7 Certified
Siebel 7 Certified
Siebel 2000 Certified
Siebel 99 Certified
Siebel 7 Customer Certified by AT&T Wireless, Xerox
Siebel Customer Certified by BellSouth and Coca-Cola
Fountain .
Recent Training Siebel 7.8 Order Management June 2006
Oracle JDeveloper and Java Programming June 2006
Oracle Financials 11i Overview July 2006
Oracle 11i System Administration July 2006
Oracle 11i Application Development Framework July 2006
Technical Skills:
Siebel Modules Tools Customisation; System Administration; Workflow
Manager; Email Response, CTI, and eBusiness Application
Integration ( eAI), Siebel VB, Siebel eScript, Siebel
Order Management, Field Services, Siebel Sales, Call
Center, eCommunications and eAutomotive
Server Components: Workflow Manager, Enterprise Integration Manager
(EIM) and
eBusiness Application Integration ( eAI)
Customization: Siebel Tools, Siebel VB, Siebel eScript, Browser
script
ERP: SAP R/3 4.0B
Languages: ABAP/4, SQL, PL/SQL C, PERL, C++, Proc*C, Siebel VB,
Siebel eScript, Java script, SGML, Oracle 10g : Java using
JDeveloper
RDBMS: Oracle 7.3, Oracle 8.1, Sybase, Ingres, MS SQL
Server
Tools: SAP GUI, Developer/2000, Siebel Tools, Clarify
SQL * Loader, HTML, VB Script, eScript
Operating Systems: Unix, Aix, VAX/VMS, Windows NT, Windows
95/98/2000/XP, MS DOS
Work Experience:
Auritas /TCS April 2013 - present
Customer: Equinix, Sunnyvale, CA
Solution (BSA) Lead - Order Fulfillment
Siebel eCommunitcations 8.1.19
Responsible for the Analysis and Functional and Technical design of
the Order Fulfillmernt and Orchastration of Call cCenter
application for their Global deployment. Specifica responsibi;ites
include analysis of the requirements, identify the Gap in the siebel
OOB application, provide solutions with minimum customization, co-
ordinate among on-site and offshore resources to create a
functional design including POC, mockup screens, prototyping, create
the Technical design document.
Fujitsu America Inc. December 2012- March 2013
Customer: Blue Cross Blue Shields of North Carolina, Raleigh, NC
Senior Solution Architect
Responsible for the upgrade of Siebel 7.8 Financial application to
Siebel 8.1.1.8 SIA on IBM AIX 6100.-06. Specific duties include
upgrade activities of analysis, solutioning, sizing, conversion of
the database from DB2 to Oracle 11.2.0.3.3. Also responsible for
managing day-to-day activities of the offshore and onsite Techncal
Team
Hunter Technical Resources Atlanta GA November 2011 - September
2012
Customer: L3 Communications Boston MA
Technical Consultant.
Environment: Siebel 8.1.4. SQL Server.
Responsible for tor the analysis, design, implementation of Siebel Field
Service application for a government project (TSA). My specific duties
include fathering requirements, functional design, technical design,
creating complex custom reports, configuring the Siebel Field Service
Application .
Oracle Corp November 2010 - May 2011
Senior Principal Consultant
Environment: Windows XP, Oracle, Siebel Call Center version 8.1.1.0
Participated in the performance tuning of the Siebel implementation for a
major Airlines for their Loyalty program. Specific responsibilities
included analysis of long running SQL and modify them to improve
performance.
Environment: Windows XP, Oracle, Siebel Call Center version 8.1.1.0
Participated in the development of a POC (Proof Of Concept) for Order
Management for their cosmetic products. Specific responsibilities included
the configuration of various Pricing techniques such a Attribute Pricing,
setting up Volume discount matrix, csetting up of pricing for products with
components and Product configuration, creating Products promotion and
integrating to their legacy application for Credit Card Payment and
Payment Terms
Cap Gemini Atlanta GA February 2010 - October 2010
Environment: Windows XP, Oracle, Siebel eCommunication 7.8.2.
Responsible for analyzing the Order Management related production issues
and providing technical solutions for a major Siebel implementation for a
Telecommunication company. The project was implemented in Siebel 7.8.2
eCommunication interfacing with the Kenan Billing system and M6 Order
Management systems. Responsible for analyzing and fixing Billing and Order
processing issues and reduce the Sales Order fallouts and Revenue leakage.
Also responsible for coordinating the development efforts with the off-
shore team
Saskatchewan Telecom, Regina, Canada August 2006 - June 2009
Technical Solution Owner (TSO)
Environment: Windows XP, Oracle, Siebel eCommunication 7.8.2.
Solely responsible for gathering the requirements, creating use cases,
functional design, technical design, prototyping and implementation of
Products rules and User Selectable Choices (USC) for achieving Automation
of their Sales Force (SFA) . My responsibilities include identifying the
areas of highest risk and flush out a meaningful solution. This include
. Identify areas that are not supported in Siebel or covered by initial
discovery and ensure that gathered requirements are valid and the
design is complete.
. Evaluate Siebel's ability to handle complex rules.
. Improve product data administration capabilities.
. Single entry of information
. Display all Product Rules information user-friendly terminology
. Handle the various rule types and behaviors per requirements
. Ensure rules evaluation will scale and will meet customer's KPI at
runtime
. Simplify the Products Rules Administration process
. Combine similar product rules; hence eliminates duplication
. Rules are evaluated automatically when a user action and/or system
action takes place
. Minimize the number of product rules to be administrated.
Siebel Systems, Inc. / Oracle Corporation, Atlanta,GA March 2000-August
2006
Principal Consultant, Professional Services
DirecTV, Los Angeles, CA Sep2005 - June 2006
OM Architect/OM Configurator
Environment: Windows XP, Oracle, Siebel eCommunication 7.7.2.
Conducted the assessment for the development of the Enterprise Offer
Management/Order Management System for DirecTV. Evaluated the performance
issues of their current Call Center application. Provided recommendations
to improve eConfiurator performance. Implemented new Business Services to
their current implementation for Price Protection and Account Activation.
Participated in the implementation of Real Time Decision (RTD) Engine.
South East Toyota, Fort Lauderdale, FL Jan 2005 - Sep
2005
Solution Specialist
Environment: Windows XP, Oracle, Siebel Automotive 7.8.
Design and development of the Vehicle movement application for the Toyota
distributor, Participate in Requirements gathering workshops, Functional
Design, Technical Design and development of some of the complex business
requirements for Product Configurator using Siebel 7.8 and eScript.
Developed the custom Rules engine for the Product configurator.
Home Depot Supplies, San Diego, CA Aug 2004 - Dec 2004
Solution Specialist
Environment: Windows XP, Oracle, Siebel Call Center 7.7.1
Design of Call Center Application for a B2B Application using Siebel 7.7.1.
Participated in the Requirement Workshops, Functional Design, Technical
Design and the development of various Business Services for the cascading
of various Business Rules for the Application
US Navy, Reston, VA June 2004 - Aug 2004
Technical Architect
Environment: Windows XP, DB2, Siebel Call Center 7.0.4 and Siebel 7.7.1
Implement Siebel Experts Service's Configuration and Scripting review
recommendations for the Navy Recruitment Application (NRAMS). The project
was originally done by a different vendor. Rectified several scripting and
configuration errors. Participated in the upgrade from 7.04.217 to Siebel
7.7.1 version.
Xerox, Rochester, NY Jun 2003 - Jun 2004
Technical Lead
Environment: Windows XP, MS SQL Server, Siebel Field Services 7.5.2
Implement Siebel Field Services. My specific responsibilities included
design, development, prototyping, scripting, training customer developers
and implementation of various Business Services of the Xerox's Falcon
project
IBM, Raleigh, NC Mar 2003 - May 2003
eAI Specialist
Environment: AIX, DB2, Siebel 7.04., MQSeries
Implement POST/Enlighten interface using MQSeries. The interface itself is
carried out using IBM's MQ Series as the Queuing mechanism and the Siebel
adapter MQ Series Server Transport as the transport mechanism on the Siebel
side. There is a Java bean on the AIX end, the Enlighten, where the bean
acts as the 'send/receive' transport mechanism. My specific
responsibilities included design, development, testing and implementation
of the interface business services, create workflows, scripting,
installation and configuration of MQSeries software, training the
customer's developers.
Convergys, Jacksonville, FL Dec. 2002 - Feb
2003
eAI Specialist
Environment: Windows 2000, Siebel Tools 7.5.2, Siebel Service 7.5.2,
Oracle 8.1.7
A large SAP HR, ERM and Call Center implementation. Responsible for
developing Functional and Technical design documents based on the gathered
requirements. Part of the Siebel - SAP integration team responsible for
design and development of various interfaces to display data from SAP
within Siebel using VBCs, Business Services, BAPI and IDOC and SAP
Connector. Also involved in the prototyping of the User Interface.
Coca-Cola Fountain, Atlanta, GA Sep. 2002 - Dec 2002
Configuration Specialist
Environment: Windows 2000, Siebel Tools 7.0.4, Siebel Call Center 7.0.4,
Oracle 8.1.7
Upgrading the development environment from Siebel email Response v6.2 to
Siebel Call Center 7.0.4. Also participated in web enabling of custom
applets and views for Siebel 7. Migration of Siebel 6.2 Data to Siebel
7.04 using EIM.
John Harland (Check Printing Company) Atlanta, GA Aug. 2002 - Sep
2002
Performance Analyst
Environment: AIX, DB2 7.x, Siebel 7.04.10 Call Center
Worked in the performance tuning of a Call Center Application using Siebel
7.04.10. Specific responsibilities included creating test scripts, debug
the customization programs, benchmark various functions, comparing run
results and implementing configuration and Siebel VB best practices.
AT&T Wireless, Seattle, WA Apr. 2002 - July 2002
Configuration Specialist
Environment: AIX, Oracle 8.x, Siebel 7.04 eCommunications
Working in a Team implementing a Call Center Application using Siebel 7.04
eCommunications for a Wireless Service Provider. Specific responsibilities
included creating the Configuration Best Practices document, Technical
Design Template, Unit Testing Template, Functional Design, Technical Design
and Implementation of a Call Center Application using Siebel
eCommunications 7.04. Responsible for prototyping and customizing the Order
Management module application for the Call Center. Also responsible for
maintaining and fixing some defects of the current production environment
(Siebel 6.3 eCommunications)
Gilbarco,, Greensboro, NC Jan 2002 - Apr. 2002
Configuration Specialist
Environment: Microsoft windows 2000, Siebel 7 Field Service, Microsoft SQL
Server.
Working in a Team implementing Siebel 7.03 Field Services for a
Manufacturing Company. Specific responsibilities included Functional
Design, Technical Design and Implementation of a Call Center Application
using Siebel Field Services 7.3.Responsible for customizing the application
using extensive scripting and configuration of Service Request and
Activities. Also responsible for writing custom programs for handling
complex business process for Commissioning and Decommissioning of
equipments using Siebel eScript and Business Services.
LG& E (Utility Co.), Louisville, KY Sep. 2001 - Dec.
2001
eAI Team Lead
Environment: Windows 2000, Siebel Tools 2000 V6.0.1., Siebel energy
v6.0.1, MS SQL Server, TIBCO Version 3.4 and 4.0
eAI Lead for the implementation of Siebel eEnergy version 6.0.1 for an
Electric/Gas Utility company. My specific responsibility is to design,
implement and test real time interface programs with legacy systems using
Siebel eAI, VBC and Business Integration Objects using TIBCO middleware.
Responsible for the design and programming of various real-time programs
using eScript.
Coca-Cola Fountain, Atlanta, GA Jun 2001 - Sep 2001
Configuration Consultant
Environment: Windows 2000, Unix, Siebel Tools 2000 V6.2., Siebel eMail
Response v6.2.121, Oracle 8.1
Implementation of Siebel eMail Response for Coca-Cola Fountain Good
Answer project The project is to processing of Incoming Calls, Emails,
Letters, Faxes for complaints, compliments, suggestions and inquiries. I
was involved with the various Phases including Discovery/Requirements
Gathering, Design, Software installation and setup Servers, Thin Client,
Configuration, Programming (eScript ), Testing, User Training and
Production Rollout.
Bellsouth, Atlanta, GA Aug 2000 - Jun
2001
eAI Specialist
Environment: Windows NT, Sun Solaris, Siebel Tools 99.6, Siebel Sales
Communications, Oracle 7.3 and 8.1
Conversion of the company's Scopus Customer Net application to Siebel
Communications. Specific responsibilities include the design and
implementation, customization using Siebel VB and configuration of Real-
time Interfaces of the Customer Net applications. Also responsible for
creating a prototype using Siebel2000s' eAI, Virtual Business Components
and eScript. Created various Business Objects, Business Components,
Applets, Views, and Screens to improve the functionality as per the
client's sales requirements using Siebel Tools. Created List of Values
items for the various fields in the application. Created Custom Tables for
the Real time interfaces. Created several SVB functions for the real-time
interfaces. This was required because the application is a 100% Customized
one. Written PL/SQL stored Procedure to extract data from External Legacy
systems.
Indus (Service Provider) Jun 2000 Jul 2000
Configuration Consultant
Environment: Windows NT, Sun Siebel Tools 99.6, Siebel Service
Enterprise, Oracle 8.1
Worked with the configuration of Siebel Service Application for the Indus
International project. Created various Business Objects, Business
Components, Applets, Views, and Screens to improve the functionality as per
the client's sales requirements using Siebel Tools. Created Database
extensions for the applicationImplementation and Testing of Siebel
applications.
Siebel Systems, Inc., San Mateo, CA Mar 2000 Jun 2000
Configuration Consultant -
Environment: Windows NT, Sun Siebel Tools 99.6, Siebel Service
Enterprise, Oracle 8.1
Worked in the configuration of eBiz applications and Workflow Manager and
Assignment Manager. Also worked on the Dot Com Rollout of eSales
application. Familiar with the installation of Web Server and all Siebel
Web applications. Also involved with the upgrade of Siebel2000 from Siebel
99.6. Worked on the Prototyping of the Pre-sales Demo for AIMCO Property
Management project using Siebel 2000. Prototyping for the Pre-sales Demo of
Destination Disney Project. Worked on the various modules of Siebel Call
Center Application
GE Capital ITS Atlanta, GA Feb 1999 - Feb 2000
SAP EDI Technical Consultant
Environment: Windows NT, HP Unix SAP 3.1 H,/4.1B GEIS EDI Translator,
Oracle 8.1
Worked on EDI -IDOC configuration for transactions 214(Inbound),
810(Inbound and Outbound), 820(Outbound), 832(Inbound), 846(Outbound),
850(Inbound/ Outbound), 855(Inbound and Outbound), 860(Inbound ) and
870(Inbound)
Created the GAP Analysis and Mapping Documents for the above Transactions
Worked with various Trading Partners (IBM, Pennzoil, Exxon, Allmerica, Bank
of America, TechData, Deutshe Financial Services, IBMCC, Bristol Myers etc)
at the various phases of the project such as Requirement analysis, design,
testing and implementation.
Created ABAP/4 Program for Data Extraction of Price Catalog and Proof of
Delivery
Worked with the Variant Configuration to accept inbound Configurable 850
Orders
Worked with the GEIS Enterprise and Application Integrator Technical Team
Setup Workflow for the various inbound Transactions
Worked on the conversion of ANSI X.12 3030 and 3040 versions to 4010
Version
Worked with the Unix Shell scripts for inbound and Outbound transactions
Mahe Pistons Inc. Morristown TN Sep 1998 - Feb 1999
Automotive Manufacturing Company
SAP EDI Consultant
Environment: Windows NT, AS400 SAP 3.1 GENTRAN EDI Translator, DB 2
Worked on EDI-IDOC configuration for transactions 830, 862 and 856 for
Ford, GM and Chrysler .
Created the GAP Analysis of EDI - IDOC for the above Transactions in both
ANSI X.12 and EDIFACT standards
Worked with the GENTRAN mapping personnel in the mapping of EDI X.12 Data
to IDOC
Work Flow configuration for capturing the Errors of Inbound EDI Documents
Smartsoft International, Atlanta, GA Mar 1998 - Sep
1998
SAP Technical Consultant
Environment: Windows NT, HP Unix SAP 3.1 H, Gentran EDI Translator,
Oracle 7.3
Designed functional & technical specs for reports, label printing
interactive programs, BDC programs, and ABAP/4 Query in SD and MM areas.
Worked on EDI-IDOC configuration for both inbound and outbound 810, 850
and 860).
Created IDOC Extensions and User Exits.
Resolved performance issues and maintained quality control in designing and
coding.
Extensively worked on BDC, EDI, Background job monitoring & automation of
status communication, dialogue and report transactions.
Developed Batch Data Communications (BDC) programs for Customer Material
Information records from sequential files to SAP database.
Backlog Sales order items report with Auto Fax Feature using sap scripts
and layout sets.
Various sales adhoc reports created using report painter and Query
processor
LHS Communication Group Atlanta, GA Nov 1997 - Mar 1998
Telecommunications Company
Oracle Consultant
Environment: HP Unix Oracle 7.3 ProC, PERL C
Worked in the conversion of a Cellular Company's Customer Care Module of
the Tris+ Billing System to the BSCS. Evaluated the feasibility of using
PERL and ORAPERL as the Tool for Conversion. Created the generic library
functions for the Conversion using PERL and ORAPERL.
Worked in the GAP Analysis of the Standard Implementation Package (SIP)
and the Requirement of the Nextel International Argentina project.
Created the Functional Design Specification for the Non- Kernel Modules
(PIH, POH, BGH).
Working with the GAP Analysis of the Migration of (Business Systems &
Control Systems) BSCS Version 4.03 to 5.0 for the Powertel Project.
Completed the Training in the Customer Care (KV) and Accounts Receivable
(AR) Modules of the BSCS
Alltel Information Services, Atlanta, GA Jan
1996 - Nov 1997
Telecommunications Company
Technical Consultant
Environment: HP Unix Sybase, Transact SQL, C
Worked as a Consultant in the conversion of GTE's Cellular Management
Information System (CMIS) to Virtuoso II and Alltel Mobile's conversion
from Virtuoso1 to Virtuso11. My specihfic responsibilities include Design,
Programming, Operations, Unit Testing, System Testing and Reconciliation of
Programs using C, Unix, SQL, PERL, Stored Procedures, Sybase, Shell
Programming in the Conversion to a Client/Server environment.
Concert, Atlanta, GA (A MCI/British Telecom Company) Jul 1995 -
Jan 1996
Telecommunication Industry
Oracle Consultant
Environment: Sun OS, Oracle 7.3 ProC, C, Clarify
Worked as a Consultant to the Telecommunication Company in the development
of Customer Service Management Interface (CSM) to the Concerts' Trouble
Management System (CTMS). My specific responsibilities include the
Logical Design, Physical Design, Detailed Design, Program, Test the various
interface programs, System Integration and System Integration Testing. The
system was developed in ORACLE (V.7.1.x), C, ProC, Clarify, Unix and Sun
OS .
Delta Air Lines, Atlanta, GA Jun 1994- Jul 1995
full time
Jul 1995 - Jul 1997 part time
Oracle Consultant
Environment: DEC VAX/VMS Oracle 7.1 ProC, PL/SQL, SQLForms 3.0/4/0
Worked as a Consultant to the Airline's Technical Operations Center in
Atlanta. My responsibilities include providing Technical support for the
Technical Operations Publishing System for Aircraft Maintenance, Database
Administration, Performance Tuning, develop new functionality, enhancement
of the system, document the system. The system was developed using Oracle
DBMS (version 7.1.3), SQLFORMS 3.0 /4.0, ProC, PL/SQL and C on DEC VAX/VMS
and Unix
Also involved with the Analysis, Design and Implementation of the Air Cargo
Booking System using HP9000/Unix, C, and Sybase
AJC International, Atlanta, GA Jan 1994-Jun 1994
(part time)
Oracle Consultant
Environment: SCO Unix, Oracle 7.1, Oracle Financials, ProC, C, SQR
Worked in the Design, programming and testing of various financial reports
for their Food export business. The reports were created using SQR (version
3.0), ORACLE (version 7.0 ) and ORACLE Financials on a SCO Unix platform.
Created complex reports using all the functionality available with SQR such
as multidimensional Arrays, etc.
Shared Services for Southern Hospitals, Atlanta, GA Jan 1994 -
Jun 1994
Technical Consultant
Environment: Windows, Foxpro, Visual Basic
Worked as a Consultant in the development of a Sales And Reporting System
and an Electronic Catalog System. The former is a Sales And Reporting
System, which keeps track of all transactions and contract details of the
various hospital products from various vendors. The later is an electronic
catalog system distributed among the member hospitals for the rapid access
of information about the various hospital products from several vendors
along with various details. My specific responsibilities included the
preparation of functional specification, detailed design and programming of
various applications, reports, import programs, testing the entire system
and modifying the reports, applications according to the client's requests.
I was also involved with the implementation of GENTRANPC interface for
Electronic Data Interchange (EDI). The system was implemented using FOXPRO
and VISUAL BASIC
Princeton Financials, Princeton, NJ Sep 1993 - Jan
1994
Mortgage Company
Technical Consultant
Environment: MS DOS, BETRIVE, C
Worked as a Consultant and was responsible for the major modifications for
a Portfolio Accounts Management System for Mortgages. The primary
responsibility was to redesign the entire screen layout, to add new
functionality, write various report programs, compiling and testing of the
entire system, fixing up the bugs etc. The system was implemented using
Microsoft C and a record manger namely BTRIEVE.
Coca Cola Corporation, Atlanta, GA Jul 1991 - Sep
1993
Technical Consultant.
Environment: IBM RISC RS6000 AIX, Ingres ESQL/ C
Worked as consultant to Coca Cola Corporations' Technical division
and participated in the analysis, design, programming, and testing for the
corporation's worldwide Quality Assurance system. This client/server
application is an AIX (UNIX) based system written in ESQL/C and using the
Ingres Relational Database Management System on the IBM RS6000. My
specific contributions included gathering data for all new and existing
reports, developing preliminary requirements and specifications for each,
and writing report programs in C with embedded SQL, developing 4 GL modules
for the Data Manipulation screens using Ingres RDBMS UNIX SCO System V
operating system.
Superior Tele Tech, Atlanta, GA Apr 1991 - Jul 1991
Programmer Analyst
Environment: SCO Unix, Ingres ESQL/ C, ABF
Was responsible for the analysis and design of a financial software
package system. My primary responsibility was to develop the design from an
existing system with no documentation. The system operates in an on-line
environment using IBM PC terminals located on site for data entry. My
specific responsibilities included studying the system and identifying
relationships between tables; and creating the schema for the entire
system. The system was implemented using Ingres DBMS and C under UNIX SCO
System V operating system.
New Jersey Institute of Technology Sep 1988 - Dec
1990
Graduate Assistant
Participated in the analysis, design, programming, and implementation
of an equipment maintenance database system. The system was a
comprehensive equipment maintenance database for various buildings in the
university. The specific responsibilities were requirement analysis,
design and implementation of the system; conducting protocol analysis,
modifying the system according to the user requirements; preparing the
user manual for the system; and performing testing of the system. The
system was implemented using INGRES 4GL, C and RBF Report writer, VIFRED
for the DEC VAX 8800 under the VMS operating system
x
Training Courses Completed
. Customer Care (KV) and Accounts Receivable (AR) Modules of the BSCS
(Wireless Billing System) December 1997
. Siebel eBusiness Application Integration (EAI) Training
December 2000
. Siebel Analytics Training October
2002
. XML in Siebel March 2003
. UAN March 2003
. Siebel-HP Installation Training January
2004