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Manager Customer Service

Location:
Miami, FL, 33014
Salary:
50000
Posted:
July 11, 2013

Contact this candidate

Resume:

Daniel Nelson

***** **** *** ****

Miami Lakes Fl, 33014

(954) 687- 4366

ab037i@r.postjobfree.com

Objective: To maintain a career with a proven industry leader.

Qualifications: Strong organizational and leadership skills. Fast paced,

detailed, hands on. Highly motivated, team player and customer orientated.

Computer literate via use of MS Excel, Word, Micros, Tangent and Quest.

Knowledgeable in Warehouse Operations, such as, Purchasing and

Distribution, Inventory Control, Employee Safety Training (Serv-Safe

Certified), Payroll Maintenance, and Fleet Maintenance (CDL Class B).

Knowledgeable in all warehouse equipment such as, Forklift, Pallet Jack

(Electrical and Manuel) etc. Bilingual - English/Spanish.

Experience:

9/2012-2/2013 Burger Fi / Sunrise, Florida

General Manager

Charged with overseeing all restaurant operations. This

will include purchasing all food and drinks, marketing and

advertising, accounting, budgeting, the hiring, firing and

scheduling of all staff. Safety training and customer

service training. Provide guidance, motivation. Also

addressed any customer complaints and worked the cashier

when necessary. Coached the department managers, including

kitchen managers. Inventory control Bi-weekly and Monthly

P & L and Building Maintenance.

10/2010-01/2012 Areas USA / Miami International Airport (MIA)

Multi-Unit Manager

Accountable for the overall operation of several terminal outlets

including, Hiring, Scheduling of twenty-five Associates.

Customer Service Training, Up-sales Training, Performance

Action Plans. Bi-yearly and Yearly Associate's

Evaluations, Sale's Projections, Revenue Building Projects.

Food Cost Analysis, Product/Equipment Ordering, Ensured

physical atmosphere and cleanliness of restaurant side-

stations. Monitoring of all current bi-weekly inventories

(liquor, beer, wine, food, etc).

2/2010-10/2010 Areas USA / Pompano Beach Plaza

Multi-Unit QSR and Plaza Operations Manager

(Closed for re-construction - transferred to MIA)

General Plaza Operations included, Facility Maintenance,

Multi-unit Food Locations, and Uphold Brand standards as to

brand specifications. Hire and terminate according to SOP.

Supervision of Forty-three Associates, Direct Customer

Service and Safety Training. Associates Quarterly and

Yearly Evaluations. Bi-weekly and Monthly Inventory. Food

Cost Analysis, Mid-month and Month end Profits and Lost (P

& L) Report.

8/2007-6/2009: Boston Culinary Group (BCG) / NFS Broward Incorporated

Concessions Manager

Liable for overall planning, direction and control of the

Concessions Department Operations, Supervision of Three to

Thirty-four employees (based on event necessity). Employee

Monthly and Yearly Performance Evaluations. Hire &

Terminate as per policy. Provide guidance and motivation,

training, scheduling of all concession employees.

Submission of weekly payroll. Purchasing of all

concessions food and Equipment. Food cost analysis.

Sustain Inventory Control and Product Rotation, Equipment

Maintenance, Customer Service: with Direct Customer

Contact. Develop team members to Work with Client in

determining their best concession needs. Equipment Schedule

and Placement. Unit sanitation. Cash deposits and Month

end Goods Out of Stock (GOS) Reports.

5/2003-8/2007: BCG / Orange Bowl Stadium

Operations Manager

Achieve various operating and financial goals maintain

effective customer rapport and mutually beneficial business

relationships with clients. Interaction with the client and

client's customers Purchasing and coordinating, receiving

schedules, Making strategic decisions, executing, and

delivering on those decisions. Hiring and termination of

associates. Supervision of twelve to seven hundred

associates, oversee operational procedures as it relates to

food distribution, product rotation, included also product

cost analysis, inventory control, associate monthly and

yearly evaluations. Duties also contain safety training,

communicate vision and develop associates to their full

potential. Calculate Payroll, associate weekly schedules.

Corporate Bi-weekly and Monthly P & L reports.

12/2001- 4/2003 Country Fresh Kuts of Orlando / Orlando, Florida

Plant Assistant Manger

(Warehouse Operations Manager)

Assist Production Manager with all operations of plant

production, scheduling of incoming product. Receiving and

inspection of all inbound deliveries insuring proper

rotation and temperatures of all items for consumption.

Staging, routing and distribution of manufactured goods via

company trucks and or private truck line. To include

removal of cancelled accounts, addition of new accounts,

and timed stops. Managed inventories and production par

levels (Daily). Scheduling, training and supervision of ten

warehouse employees and eight night shift cleaning staff.

Monthly and Yearly staff Evaluation, Fleet maintenance of

all trucks and pm schedules of all equipment i.e. Forklifts

electric pallet jacks etc.

3/2000 - 12/2001 Gooding's Hospitality / Baseball City Stadium

Operations Manager

Overall planning, direction and control of stadium food and

beverage. Achieve various operational and financial goals.

Increase revenue and operating profit contributions by

implementing and building service. Customer Service

Training; I provide guidance and motivation. Ensure that

all employees demonstrate up beat hospitality. Ensured the

neatness, cleanliness and safety of all banquet areas.

Supervision of all catering events, including team meals.

Opening and closing inventories of all POS. Hiring and

supervision of all non-profit groups/personnel (98) and (10

hourly employees. Oversee all money room operations.

Including all cash drops. Liaison to stadium operations and

home team (Kansas City Royals). Responsibilities also

included, but were not limited to equipment maintenance,

stand sanitation, inventory control. And Weekly Financial

Reports. (Transferred to Vending Department).

Gooding's Vending / Baseball City Stadium

Warehouse Route Driver Manager

(After baseball season responsibilities shifted to Vending)

Accountable for machine maintenance, new account unit

installations assuring product quality and availability,

daily cash collections. Vehicle fleet maintenance. Routing

all trucks (5), Including new accounts and timed deliveries

Scheduling drivers (5) and warehouse staff (3).

Education: High School, 1979 - Chester, New York



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