Alan Robson

587-***-****

ab01qt@r.postjobfree.com

Executive Profile

A highly talented business orientated, operations and staff manager. Over

** ***** ** ************* ******** experience including: recruitment and

retention, conflict resolution, change management, labor relations and

staff deployment and scheduling. Proven experience collaborating with

senior management to conduct strategies and planning in order to support

and further corporate goals. Possess broad knowledge of business in a

variety of sectors including union and non-union environments with a large

number of employees. Demonstrated experience initiating cost containment

strategies resulting in significant savings. Excellent ability to address

and implement strategic plans for talent acquisition, retention and

succession planning. Proven skills in labor and employment law.

General Education Credentials

Halifax Business College, UK

1993-1998

Bachelor HND in Business Administration (Hons.)

Bachelor Degree in Business Administration BA.BA

Garstang High School, UK

Completion-1981

Graduate General Education Diploma (Hons.)

Other Professional Credentials

Train the Trainer

1991

Dale Carnegie Program

1992

HR Generalist Training Program

2002 - 2003

Core corporate/business training program

2007-2008

Six Sigma

2010

British Dental Association Diploma

1994

Core competencies and skills

. Analytical and problem solving

. Employee relations

. Strategy, execution and management

. Team development and leadership

. Understanding bottom line retention

. Results orientated and a high achiever of goals

. Frontline and office staff management

. Managing Unionized employees

. Professional coach

. Product and client services management

. Training, coaching and managing staff in various industries

. Recruiting, interviewing and career development management

. HR management

. Open and highly respected communicator at all levels

. Business professional with vision

. Customer Service staff management, building talented and successful

teams

. Operations Management in retail, manufacturing and supply chain

. Staff retention expertise

. Creating and facilitating Sales and Marketing programs

. General management of operations and budgets

. Facilitating and organizing meetings at all levels

. Retail store management

. Product development and marketing

. Policy and process design and administration

. Facilitating and designing sales, marketing and client care training

programs

. KPI Management

. Staff Review Management

. Budget creation

Computer Skills

. Full Microsoft Office

. SAP Management

. HR Access

. AIM

. Event Manager

. ADP

Employment History

Senior Lighting Specialist

Cartwright Lighting

2012-Present

. Sales consulting with designer's and client's

. Designing lighting lay-out for residential

. House package creation and pricing

. Over counter retail sales

. Training new staff

Operations Manager

Canada Post Corporation

2007-2012

. Managed and coached employees on a day to day basis, creating and

attaining a positive attitude with the team consistently

. Reduced attendance management issues by 65%, month by month,

utilizing staff reviews and coaching

. Oversaw payroll and staffing for 50 employees

. Financial and Service delivery reporting daily to Head Office and

local Directors

. Training and conducting staffing appraisals

. Staff retention expertise using daily motivation and one on one

coaching, retaining a high level of performance within a highly

satisfied team environment

. Facilitating and organizing meetings at all levels

. Conducted training programs with depot and main plant staff

. Staff scheduling and movement of labor daily

. Managed formal interview, PIP process and follow up procedures

. Transportation and logistic management

. Facilitating weekly safety meetings

. Managed departments both in depot and plant operations. Continually

analyzing cost savings and exceeding growth plans by 25-40%

. KPI Management

. Review management

. OHSE

Business Owner

Integrity In Home Healthcare

2004-2007

. Planned and started new business from ground up

. Increased business market share by 28% in first 6 months

. Hired and coached new employees and managers

. Designed new store from blueprints

. Full financial control of business and budget planning

. Purchasing and pricing of all products

. Business strategy planning to increase market share of product

placement

. Working with client's on a day to day basis, to establish and

exceed their needs

. Building professional relationships with the community

Store Director

Shoppers Home Health Care

2001-2004

. Managed store and staff on a daily basis

. Ordered all product lines for two stores

. Prepared sales and financial reports for Head Office daily

. Financial control of sales and products, whether corporate or city

wide

. Increasing market share of product sales, using promotion and

pricing strategies, increasing sales in two stores by 45% over a six

month period

. Staff reviews monthly

. Hired and trained new and existing staff

. Warehouse and receiving management

. Valued community leader

. Ensured customer needs were meet and exceeded

Business Owner

1999-2001

Inside and Out Homecare

. Established a successful homecare business

. Recruited and trained staff to their highest potential

. Managed company on a day to day basis

. Budget planning

. Built a strong customer base on reputation and excellent customer care

Customer Care Director

1985-1998

Baxter Dental

. Managed the customer service dental and orthodontic division

. Designed new marketing literature

. Managed the dental marketing and sales division

. Customer visits to deal with any issues and successful resolution

. Recruited, trained new and existing employees

. Facilitated Diploma courses in dentistry

. Managed product knowledge for all customer service and sales staff

. Established company branded products

. Designed and implemented customer care training programs

. Implemented sales programs to increase market share

. Prepared financial reports daily

. Conducted weekly meetings at all levels

Guardsman

British Army

1982-84

References available upon request

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