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Sales Customer Service

Location:
West Palm Beach, FL
Posted:
July 10, 2013

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Resume:

Franklin Escorcia

*** ** **** *****

Pompano Beach, Florida 33060

754-***-****

ab00q2@r.postjobfree.com

Objective

Looking for a challenging position where I may use my ability to work with

details and precision in providing relevant services. I am a dedicated

professional who is looking for a position that will utilize my skills and

my professional experience. I am self-motivated, reliable, honest, and a

creative Individual, who gets task completed in a profession and timely

manner

Work Experience

2012-2013 Anago Cleaning Systems Pompano Beach, Florida

Telemarketer/Filing

. Schedule appointments for our representatives to go out and announce

our quotes for cleaning services.

. Influence Customers to consider our services and competitive quotes by

following a prepared sales talk to explain service and answer any

questions from customers.

. Complete Appointments by recording names, addresses, and any other

information that will help us provide a quote for customer.

. Contributes to team effort by accomplishing related results as

needed.

. Maintains safe and clean working environment by complying with

procedures, rules, and regulations.

. Secures information by completing data base backups and Maintain

record files of contacts and accounts

. Adjust sales scripts to better target the needs and interests of

specific individuals.

. Telephone or write letters to respond to correspondence from customers

or to follow up initial sales contacts.

. Scanning and faxing documents to our different locations.

2010-2012 Boca Raton Resort and Club Boca Raton,

Florida

Call Center Operator

. Handle all incoming calls to Resorts main number through PBX, as well

as internal guest calls, and direct them to the appropriate individual

or department.

. Accurately facilitate dining reservations for Club Members, Resort

Guests, Resort Management and groups for select restaurants

. Enforce general Resort policies regarding guests and Club Members

. Facilitate wake up calls and phone restrictions, as requested by guest

. Use of Property Management System in order to identify guests and

employee extensions

. Inform callers of Resort Policies

. Distribute information to team members and guest by email

communication

. Utilize fax, scanner, and printer

2010-2010 The Machinery Center Coral

Springs, Florida

Telemarketer

. Schedule appointments for sales representatives to meet with

prospective customers or for customers to attend sales presentations.

. Conduct client or market surveys in order to obtain information about

potential customers.

. Receive and attend to all calls in a professional manner

. Conduct research on several companies

. Maintain records of contacts, accounts, and orders.

2009-2010 Oceanside Cleaners

Jacksonville, Florida

Customer Service

. Assist the client with a professional manner

. Retrieve all items belonging to the customer

. Analyze all garments for defects

. Organize and maintain company files

. Data Entry

Education

2004-2008 Englewood High School, Jacksonville Florida

Academic Degree

Skills

Microsoft Word, Type 40+ WPM

Fluency: Read, Write, and Speak in Spanish

Fork Lift License

Reference Furnished Upon Request

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