Franklin Escorcia
Pompano Beach, Florida 33060
ab00q2@r.postjobfree.com
Objective
Looking for a challenging position where I may use my ability to work with
details and precision in providing relevant services. I am a dedicated
professional who is looking for a position that will utilize my skills and
my professional experience. I am self-motivated, reliable, honest, and a
creative Individual, who gets task completed in a profession and timely
manner
Work Experience
2012-2013 Anago Cleaning Systems Pompano Beach, Florida
Telemarketer/Filing
. Schedule appointments for our representatives to go out and announce
our quotes for cleaning services.
. Influence Customers to consider our services and competitive quotes by
following a prepared sales talk to explain service and answer any
questions from customers.
. Complete Appointments by recording names, addresses, and any other
information that will help us provide a quote for customer.
. Contributes to team effort by accomplishing related results as
needed.
. Maintains safe and clean working environment by complying with
procedures, rules, and regulations.
. Secures information by completing data base backups and Maintain
record files of contacts and accounts
. Adjust sales scripts to better target the needs and interests of
specific individuals.
. Telephone or write letters to respond to correspondence from customers
or to follow up initial sales contacts.
. Scanning and faxing documents to our different locations.
2010-2012 Boca Raton Resort and Club Boca Raton,
Florida
Call Center Operator
. Handle all incoming calls to Resorts main number through PBX, as well
as internal guest calls, and direct them to the appropriate individual
or department.
. Accurately facilitate dining reservations for Club Members, Resort
Guests, Resort Management and groups for select restaurants
. Enforce general Resort policies regarding guests and Club Members
. Facilitate wake up calls and phone restrictions, as requested by guest
. Use of Property Management System in order to identify guests and
employee extensions
. Inform callers of Resort Policies
. Distribute information to team members and guest by email
communication
. Utilize fax, scanner, and printer
2010-2010 The Machinery Center Coral
Springs, Florida
Telemarketer
. Schedule appointments for sales representatives to meet with
prospective customers or for customers to attend sales presentations.
. Conduct client or market surveys in order to obtain information about
potential customers.
. Receive and attend to all calls in a professional manner
. Conduct research on several companies
. Maintain records of contacts, accounts, and orders.
2009-2010 Oceanside Cleaners
Jacksonville, Florida
Customer Service
. Assist the client with a professional manner
. Retrieve all items belonging to the customer
. Analyze all garments for defects
. Organize and maintain company files
. Data Entry
Education
2004-2008 Englewood High School, Jacksonville Florida
Academic Degree
Skills
Microsoft Word, Type 40+ WPM
Fluency: Read, Write, and Speak in Spanish
Fork Lift License
Reference Furnished Upon Request
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