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Administrative Assistant Customer Service

Location:
Temecula, California, 92591, United States
Salary:
20.00-22.00 hour
Posted:
May 28, 2012
Email:
aap3gq@r.postjobfree.com
Contact Info:
**************@*******.***


Becky M. Brudzinski
***** *** ****** *****
Temecula, CA 92591
Cell: 619- ***-****
Email: aap3gq@r.postjobfree.com

SUMMARY
Supported two new Coumadin clinic administrative offices within the UCSD Medical system, combined self -driven organizational and leadership skills with the ability to independently multitask, plan and direct fast paced administrative functions and complicated schedules.

PROFESSIONAL EXPERIENCE
Loma Linda Medical Center - Murrieta CA.
Patient Financial Services - Administrative Assistant (Feb.2011 to Oct. 2011).
Supported front office collection duties to include: Answered/routed heavy load telephone calls, reviewed/distributed mail, customer service, patient billing/collection inquires, researched/updated demographics, letters of agreements/denials, followed-up on return mail and entered cash/credit card payments.
•Assisted patient walk-in’s with questions/concerns, cash/credit card payments, scanned checks/posted in Cerner system.
•Answered multi telephone line and transferred phone calls to appropriate department.
•Reviewed and distributed mail to appropriate department.
•Updated/verified patient demographics into Cerner system.
•Assisted staff with cash handling, balancing and deposit preparation for accuracy.
•Communicated/verified daily insurance information with carriers on letter of agreements and denials. Daily follow up’s on patient billing accounts and updated changes in system with accuracy.
•Followed up on all returned mail for verification of collection processes.
•Responsible for researching calls on self-pay accounts using skip-tracing methods and procedures using internet.
•Researched/updated incomplete patient contact information for collection processes.

UCSD Medical Center – Ambulatory Care Center - Hillcrest/La Jolla, CA.
Coumadin Clinic – Administrative Assistant II (Oct. 2002 to April 2008).
Supported and acted as primary liaison for two new Coumadin clinic administrative offices/departments.

•Answered/triaged a hi-volume patient load from patients, internal staff and outside hospital/agencies.
•Scheduled a high volume of appointments for two clinics.
•Assisted with typing correspondence, memos, graphs and reports.
•Attended meetings, taken minutes and distributed memos.
•Received/compiled/produced confidential material for special projects.
•Created/maintained calendars and scheduled meetings.
•Acted as departmental timekeeper/payroll to staff employees.
•Created and maintained all medical records and database files for 1,000+ patients.
•Responsible for procurement of all office/clinical purchases in accordance with company purchasing policies and budgetary restrictions.
•Prepared and monitored financial expenditures consisting bookkeeping/accounting transactions, analyzed billing reports and assisted with departmental fiscal budget.
•Responsible for assisting /monitoring the pharmaceutical clinical recruitment to all UCSD and UCSF residents program. Set up/followed up candidates for interviews/group meetings/luncheons, created/maintained personnel files, assisted with preparation of slides for presentations, made copies of course materials for distributions and seminar meetings.

UCSD Coumadin Clinic-, Ambulatory Care Center - Hillcrest/ La Jolla CA. (2004 to 2007).
Assisted as a back- up lead coordinator: Scheduling/triage, prescription refills,
Billing reports and authorizations.
•Called pharmacy and verified patient dosage for prescription refills.
•Scheduled a high volume of patient appointments.
•Resolved questions and concerns from patients, internal staff and outside agencies.
•Verified insurance pre-authorizations and eligibility.
•Entered/verified accurate ICD-9 codes in IDX from physicians billing forms.
•Prepared and presented instructional materials packets for patient education program.
•Ran/verified weekly reports for insurance authorizations for each clinic location.

UCSD Medical Center - San Diego, CA.
Home Care - Home Health Aide (April 1996 – Oct. 2002).
•Provided in-home one-on-one personal care to terminally ill patients.
•Monitored patient’s condition via vital signs, wound care and subjective reporting.
•Reported all discrepancies to charge nurse.

EDUCATION
*Achieved Bachelors of Science, from University of Phoenix, San Diego, CA. in Business Administration in 2006*.

COMPUTER SKILLS
•Practiced Operating Systems: * IDX* *PCIS* EPIC* INFOPAC* *CERNER* PRO CLICK* ATS* Financial/Travel Link Family* Medical Terminology and Billing, ICD-9 codes*.

•Practiced Office Package: *Microsoft Word,* Microsoft Excel,* Microsoft *PowerPoint* Microsoft Outlook* 10 key* typing*

REFERENCES
*Available upon request*