customer Service Representative
Resume:
College Park, GA *****
Email: a8km24@r.postjobfree.com
Lillie J. Copeland
To Whom This May Concern:
Please accept the enclosed resume as an expression of interest in exploring employment opportunities with your company as a Customer Service Representative. I think you’ll find that my ability to quickly learn any skill necessary to adapt to new working environments in collaboration with my knowledge, strong work ethics, and dedication to whatever I endeavor qualifies me a desirable candidate for employment.
When we have the opportunity to meet, I’ll elaborate on my work experience, which seems to complement your needs and I will supply you with strong references. I can be reached at 678-***-****.
I’m looking forward to discussing the position with you.
Sincerely,
Lillie J. Copeland
Enclosure
/ljc
5505 Morning Creek Circle
College Park, GA 30349
a8km24@r.postjobfree.com
Lillie J. Copeland
OBJECTIVE
To obtain a challenging and responsible position as an Customer Service Representative that will allow me to utilize my experience, enthusiasm, and education to the fullest of my ability and potential.
EDUCATION:
Everest Institute Jonesboro, GA 2010
Medical Administrative Assistant
SKILLS:
Telephone (multi-line) and reception techniques Patient billing (electronic, manual)
Correspondence, mail processing CMS 1500, UB-92 claim forms
Bookkeeping & collection procedures coding: CPT, ICD-9, HCPCS, DRGs
Medical Terminology Medical Manager 9.20
Managing/filing patient records Computer Proficient: Word, Excel and PowerPoint
Appointment scheduling Knowledge of insurance programs:
Treatment authorization referrals HMO’s, PPO’s, workers compensation
Disability income and disability benefits CHAMPVA, Blue Plans, Medicare
Medical law & ethics Medicaid, Medi-Medi
Use of PDR (Physician’s desk Reference) Good interpersonal skills, highly organized
EXPERIENCE:
Well health Chiropractic Center College Park, GA 2010
Medical Administrative Assistant (Externship)
• Answered multi line phones and transferred to appropriate staff.
• Greeted patients when they entered the establishment
• Responsible for working with queries from patients regarding medical insurance.
• Prepared records of patients and ensured that their medical profiles, conditions, progress and pending treatments are logged in and are properly coordinated to the patient.
• Assisted with preparing procedure rooms
• Transmit correspondence and medical records by mail, e-mail, or fax.
• Scheduled and confirmed patient’s appointments.
Avis Budget Group Atlanta, GA 08/95 – 12/209
Customer service Rep/Courtesy Bus Driver
• Meet and Greet customers
• Computed charges for merchandise or services.
• Provided information about rental items, such as availability, operation or description.
Explained rental fees, policies and procedures.
• Park vehicles at loading areas so that passengers can board.
• Advise passengers to be seated and orderly while on vehicles.
• Inspect vehicles, and check gas, oil, and water levels prior to departure.
• Assist passengers, such as elderly or disabled individuals, on and off bus, ensure they are seated properly, help carry baggage, and answer questions about bus schedules or routes.
• Handle passenger emergencies or disruptions.
• Record information into the computer, such as customers name and rental information.
CERTIFICATIONS:
CRP Certification American Health Association 2010
HIPAA and OSHA Training Everest Institute 2010
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