Resume Text:
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Joseph N. Harmon
*** - ** ***** ******, *********** Gardens, NY 11413
Phone (347) *** - **** Email: a89712@r.postjobfree.com
Proven Transportation &Technical Industry Management
PROFESSIONAL PROFILE:
Management of up to 363 staff members including Front Line Supervisors
Performance reviews with individual feedback
Scheduling, dispatching and project management expertise
Created a digital lab for Sharp that saved $12 million and was completed 6 months ahead of deadline
Possesses the Rutgers Transportation Management Certification
Software/ Applications:
Microsoft Office Suite, Windows 2k (Administrator/Active Directories), Windows 2000, Windows XP, Macintosh 9.2/10.2, MS Office, TCP/IP, DNS, VPN Internet Explorer, Outlook 95, 2000, Reform, , Sharp Desk, Sharp Printer Administration Utility, Doc2Net Sharp EZ Cluster, OSA 1, DHCP, LDAP
Hardware/Printing Devices:
QMS, Minolta, Xerox, OCE, OKI, HP, Sharp, Mita, Lanier, Samsung, Konica, Panasonic, Toshiba, Canon, Lexmark, Hitachi, Pitney Bowes, Dell, IBM, Compaq, Secure Fax, HP
PROFESSIONAL EXPERIENCE
General Manager, PIA Car Limo Nov. 2011 – Present
Planning and providing leadership to other managerial and professional staff.
Provided strategic direction for the company
Establish proper procures for handling revenue, payroll and other company expenses and ensure proper accounting practices
Staff supervision, directed financial information and daily operation
Create policies, goals, deadlines and oversee their implementation by delegating the work to the lower level managers
Managed all Purchasing phases
Oversee the daily operations for transportation of passengers to and from NYC
Provide daily reports to support passenger rider ship and safety
Managed all financial transfers
Resolve all customer concerns and issues
Supervisor, Golden Touch Transportation (NYC Airporter) Dec. 2010 to Nov. 2011
Trained and evaluate sales team’s goals and accomplishments Managed the daily transportation operation transportation of passengers to and from NYC, LaGuardia Airport, Port Authority, Penn Station, and Grand Central
Provided daily reports to support passenger rider ship and safety
Supervised all monies transferred for accurate accounting and validation
Met and exceed all company set operations and sales goals
Provided measures to supervise personnel scheduling
Resolved all customer concerns and issues Assist international and domestic passengers to their proper destinations with the necessary ground transportation
Customer Relations, Bimmy’s LLC, LIC, NY Sept. 2007 to Dec. 2010
Managed day-to-day operations for high quality support of Client
Managed staff for high quality phone support and problem resolution
Resolved high profile issues for Major Corporate accounts for the Tri –State
Maintained all Transportation records and Staffing for annual review
Joseph N. Harmon
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Phone (347) *** - **** Email: a89712@r.postjobfree.com
Sharp Electronics: Oct. 1990 to Oct. 2007
Product Administrative Manager,
Managed staff for high quality phone support for incoming technical calls with efficiency and accuracy rate up to 98%
Created new company policies for administrative billing, time sensitive documents and retrieval
Pre-Sales Technical Manager
Recruited to start up a companywide Pre-Sales Technical Services Group to support 500 dealers in multiple locations.
Managed a $12 M Capital and Operations budget for department. Scope of positions is expansive and includes departmental direction, Application Installation, Report Generation, Support, Sales Training, Administration and Management for:
PC Desktops Systems, Helpdesk Operations, POS ticketing, LAN/WAN Network Services, Spearheaded the Pre-Sales Technical Department to become highly functional, cost effective, knowledgeable technical team that improved efficiency, decreased expenses and increased communication with the dealer network.
Directed design of Pre-Sales Technical Lab Infrastructure, utilizing state of the art technology to provide efficient phone, PC, Server and Network support
Completed Pre-Sales Technical Lab 4 months ahead of schedule saving 12K $
Saved more than 30K modifying reports for Corporate Headquarters
Standardized Application, PC Desktops and Servers for Technical Group
Provided Security training for Secure Fax and Secure Printing for Government Accounts
Defused and resolved long-lasting conflicts and department problems, elevated morale and decreased high employee turnover rate, achieving the best retention rate in the company
Customer Service Manager
Managed and Performed Network Analysis for dealers
Created and Provided FAQ platform for Network Technical Support
Developed and trained a team to provide Network Support
Interfaced with vendors for Network Products
Regional Technical Support
Set Policies and Procedures for Regional Staff
Interfaced with Vendors for Field Supplies
Provided training for Secure Printing
Performed Preventive Maintenance
Onsite Technician at Brokerage Firm
Supported end users on complex printing problems
Fulfilled Service Contract Obligations
EDUCATION/ CERTIFICATIONS
DeVry Technical Institute Woodbridge, NJ 1982 -1984
2 year Intensive Technical Program / Associate Degree
Rutgers University Continuing Education
Transportation Management Certification September 2011
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