LENAE P. MCNAIR

**** ******** *****—DALLAS, TX.75229--214-***-****- a4ubk8@r.postjobfree.com Cell 816-***-****

OBJECTIVE:

Seeking a position with a company that offers the opportunity for advancement.

SKILLS

Word Typing Skills/Data Entry Medical/Insurance (HMO-PPO-Medicaid-Medicare)

Excel Customer Service Auto-Fire-Life/Insurance

Access Call Center/Multi-line phone Underwriting/Loan Modifications

PowerPoint Home Agent/Team Lead Receptionist/Office Assistance

Search Engines Billing/Payroll/Collections Registration/Admissions

EXPERIENCE:

06/09-02/10 CLEARVOX, Overland Park, KS

LOAN REPRESENTATIVE 11

•Assisted customers with Pay-Day Loans via the Internet. Processed Loans, for funds to be deposited into customer’s bank account. Updated ach/drafting information into computer system.

•Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customer’s needs. Performed some collections.

06/08-05/09 SPHERION/OFFICE TEAM- (STAFFING AGENCY), Kansas City, MO.-Overland Park, KS.

OFFICE ASSISTANT/LOAN MODIFICATION REP 11

•Worked as an Office Assistant at (Pinnacle Career Institute). Used software programs to update demographic/financial information into computer system. Updated graduation or dropped status.

•Worked for (Indy-Mac Bank), assisting customers with Loan Modifications, Foreclosures, Short-Sales, Escrow, Collections and Billing.

05/06-05/08 FARMERS INSURANCE, Olathe, KS

CUSTOMER ADVOCATE 11

•Served as initial point of contact for agents, lien holders, and policy holders for Auto/Fire and Personal Lines products. Followed product system and underwriting procedures.

•Excel at supporting policy processing and billing systems. Explained corporate procedures, underwriting philosophies, policies and marketing initiatives to agents or policyholders.

•Analyzed plus answered coverage, premium, discounts and billing questions. Excel at developing strong relationships with staff, senior executives and clients.

07/05-04/06 ENCORE STAFFING SERVICES, Kansas City, MO.

RECEPTIONIST

•Greeted, assisted, announce and direct visitors or vendors to appropriate personnel. Answer multi-phone lines and took messages as necessary. Provided exceptional support to peers and senior management.

•Prepared correspondence reports and other documentation as required. Performed a wide-range of office functions, such as schedule meetings, filing, typing, scanning, faxing and Word and Excel.

•Sent distributed facsimile documentation plus maintained files and records. Received, distributed incoming mail and prepared outgoing packages.

EDUCATION:

UNIVERSITY OF KANSAS CITY, MO. Kansas City, MO.

G.E.D.

THE URBAN LEAQUE OF KANSAS CITY, MO. Kansas City, MO.

Administrative Assistant/Secretarial Science, Gen. ==Keyboarding Skills, Computer Literacy, Business Office Skills, and Personal/Professional Development. Micro-Computer Applications.

FARMERS INSURANCE Olathe, KS.--Insurance Essentials Course

REFERENCES AVAILABLE UPON REQUEST