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Manager Customer Service

Location:
Pune, MH, 411039, India
Salary:
65000 pm
Posted:
August 01, 2012

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Resume:

Bansal City Flat No- **,* th floor,D Wing

Old Dighi Rd. Bhosari Pune-411039 Mobile: +91-962*******

a498uy@r.postjobfree.com

Bhushan G. Kabadi

Career Summary

Result driven individual and functionally / technically proven leader with significant 11 years 7 months within Banking and Insurance sectors. Exceptional in all processes of Branch Banking & Regional Processing Center Operational activities of baking & Insurance. Highly talented result oriented, creative professional simultaneously culturally sensitive professional with the acquaintance for Cheque Clearing Section in Baking. Innovative individual with proven ability to identify, analyze and solve problems to increase customer satisfaction and control costs through expertise in co operative society, training Processes, Technical Competency Initiative, client training and cross functional team leadership. Exceptional in cross sell of Banking products like CASA & other Banking products to customer. Design and equipped with demonstrated skills in organizing workflow from group planning sessions through implementation in varied industries and capitalizing on primary competencies of team management.

Career Objective

Well organized in stirring personnel and project accomplishments holds a proven track record of motivating, aspire to work in Senior / Responsible positions with the functionality exposed within preferably Banking / Insurance sector. Proficient in training management to ensure the subordinates in accomplishing the organizational set targets, I propose myself with:

To initiate business requirements analysis in motivation coordination with entire branch functioning.

Exceptional in accomplishments organizational assigned targets in stipulated time.

Competent with a large number of teams of differing cultural back grounds under fast paced environments, brought up a strong team coordination mentoring with the team.

Exceptional in Resource management, KYC of Account Opening in Banking and Team management.

Equipped with the aptitudes of personal behavior, leadership skills, quick learner and patience.

Ability to anticipate and resolve urgent and often, conflicting needs.

Career Path

Manager-Retail (PBA-TA)

HDFC Bank. April’12-Till Date

Finance Manager

New Testament Pentecostal Holiness Ministries.(NGO+Sec 25 Comp.) May’11 – March’12

Senior Assistant Manager

ICICI Bank. Apr’ 08 – April’11

Assistant Branch Supervisor

Bajaj Allianz Life Insurance company Nov’ 05 – Mar’ 08

Assistant Manager

Shivrai Credit Co-operative Ltd.

Nov’ 2000 – Nov’ 05

Professional Responsibilities

Manager-Retail (PBA-TA)-HDFC Bank Ltd. (Akot)

• Branch Merchandising

• Supervise & Monitor Personal Banker desks and contract sales staff

• Authorize Personal Banker transactions

• Branch administration

• Lobby Management

• Resolution of customer queries/complaints

• Customer service to ensure walk in customers issues

• Generate business, cross sell and monitor cross sales of Personal Bankers

• Enhancing the value of existing accounts

• Retention of existing portfolio

• Cost Management and staff productivity

• Responsible for Cash and Customer transactions at the Teller counters

• Supervising all Non-Cash transactions like DD/MC, fund transfer etc

• Penetration of Saving Accounts on non liability customers

• Ensure quality customer service is delivered.

• Generate leads for Third Party Products to the customers

• Ensure that all tellers are adequately trained on the Products of the bank.

• Monitor Staff productivity and give guidance on improving the same in conjunction with the Branch Manager

• Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable

• Reconciliation and maintenance of suspense accounts register

• Branch Operations and Audit Compliance.•

Finance Manager – New Testament Pentecostal Holiness Ministries Pune (NGO+Sec 25 Comp)

• Daily Expense Monitoring & controlling

• To ensure proper accounting of expenses of the respective units

• Monthly Internal Audits

• Co-ordination with external auditors and compliance of audit queries

• To check the effectiveness of Internal controls

• BRS & Tax filling of organization

• Monthly MIS to United States operations Team.

• Preparation and Monitoring of Budget.

• Preparation of Final accounts in tally

• Monitoring of all construction works and legal Land issue

• Project tracking & coordination with U.S team

Senior Assistant Manager-ICICI Bank Ltd. (Nasik,Pune)

Unit Manager for Saving, Current, Web trade, NRI and Fixed Deposit Account opening and Account modifications, Cash Management Services.

• Closure of Critical request and Service Request within TAT, Reduction Of Critical Request Services,

• Conducting Total Process Reviews for Regional processing Center, Asset Branches and Integrated Currency Management Chests for all process.

• Concurrent audits - review and corrective action,and conducting Mock Audits for Assets & liability units

• Clause 49 compliance issues.

• Five S audits, Vendor audits including Cash Replenishment Agencies.

• Coordination during IAD audit and ensuring closure within timeliness. KAF closure of IAD reports

• RCA's based on ops risk/fraud risk and customer issues & share the same with RH/ZH with cc to Central team.

• Coordination with external auditors like RBI.

• Check for implementation of new processes / process changes issued through circulars,L3 processes, etc.

• Sharing of best practices amongst the units for implementation of the same in other units.

Assistant Branch Supervisor- Bajaj Allianz Life Insurance co. Ltd. (Pune)

Maintaining Branch Service Index Meter.

Policy Issuance, servicing,

Branch Internal and Satellite Branch Audit.

Support to sales and Admin Dept. Collection of renewals, fresh policy login

Financial & Medical underwriting of fresh proposal forms, dispatch of policy,

Daily cash collection of new business

Collection of Renewals, STMS reimbursement settlement,

Maintaining TAT of all request, Follow-up of proposals requirements

Assistant Manager- Shivrai Credit /co-op Ltd. (Junnar)

Daily cash collection from Pigmy Agent, commission Calculations, FD and loan interest calculations, Maintaining Daily and Monthly MIS

Disbursement of loan and Recovery of loan,recovery of loan under 156,

Maintaining Cash book ledgers, Preparation of Trial Balance, Dead stock register and share register of members

Constantly conducting monthly and AGM meeting of board of directors preparation of Agenda for meeting

Preparing new FD plan and daily collection plan for pigmy Agents, Micro finance and Self help Group finance

Education

Master of Business Administration (Finance)

Institute of Behavioral Mangement.and Science Pursuing

GDCA (Co-operation)

Co operative Board Pune 2005

Bachelor of Commerce (Accounts)

SSC College - Pune University 1999

Trainings Attended

IRDA 100 hrs Training

ICICI Banks Speed Training

ICICI Banks & HDFC Bank KYC Training of Account opening

Personal Details

Date Of Birth 7th May 1978

Marital Status Married

Languages Known English, Hindi & Marathi

Nationality Indian

Personal Interests Martial arts, skating & listening music



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