Customer Service Quality Assurance

Stacy L. Stephens

*** ******* **

Richardson, TX 75080

Phone: 469-***-****

******@*******.***

Solution focused professional providing rapid client focused technical support. Proven ability to master new tools and technologies quickly. Well versed in both Widows and Macintosh operating systems. Seeking any position where personal and technical skills are needed to satisfy customer needs. Look forward to meeting you soon to discus my qualifications further.

EXPERIENCE:

Technical Support (Dec. 2009 – Present)

PRC, Durant, Ok.

Internet technical support for Verizon DSL customers. This includes all connectivity, email and networking problems encountered for both Macintosh and Windows based systems. This position also requires tech support for both residential and business customers.

Quality Assurance (July 2007 – Sept. 2008)

Southern Graphics Systems, Richardson, TX.

Responsible for checking the accuracy of all proofs before release to customer. Responsible for checking the quality and accuracy of all final digital files from production before release to customer and/or sister facility for digital plate making.

Prepress Coordinator (July 1998 – June 2007)

Container Graphics Corporation, Irving, TX.

Responsible for maintaining a smooth and consistent work flow between Customer Service and Production. This function included screening all production orders for accurate information to produce quality printing plates. It also included preflight of all supplied files to inform Production and Customer Service of any problems or additional work needed to produce a quality product for our client.

Quality Assurance (Jan. 1998 – July 1998)

Blanks Color Imaging, Dallas, TX.

Preflight all supplied digital files. Checked all proofs before release to customer. Check all film for specifications and accuracy before release to plate department.

Project Engineer (Nov. 1995 – Jan. 1998)

STM Graphics, Dallas, TX.

Duties included providing costing estimates for sales department for quoting projects. To maintain current pricing from all vendors such as color separations, film output, vinyl, paper and various other printing stocks. Upon receiving an order from sales, work with customer service to plan each project and make sure all materials needed are available and all information accurate.

EDUCATION:

Atoka High School (Sept. 1980 – May 1982)

Atoka, Ok. 1982 Graduate

SKILLS:

28 years of PrePress – Quality Assurance – Trouble shooting – Planning – Scheduling – Order Entry – Customer Service – Estimating – Windows and Apple operating systems – Networking – Digital Printing

Contact this candidate