ANDY RIZVI

604-***-**** a0ciad@r.postjobfree.com

PROFILE

Employed in service-based industries where commitment to customer satisfaction has been first and foremost. Adept in meeting deadlines optimizing corporate potential & maximizing efficiency. Experience within the UK financial sector allowed me to combine my operations analysis with my management skills. Noted comments by previous employers state that "Andy is very precise and persistent; he utilizes a systematic approach to problem solving".

AREAS OF EXPERTISE

* Operational Analysis

* Project Management

* Management & Decision Making

* Client Billing Implementation

* Staff Training/Problem Solving

* Customer Service

SELECTED ACHIEVEMENTS

* Planned & directed the relocation of the billing operations system to a centralized site.

Results: Consolidated company operating systems "under one roof"

* Introduced latest technology to obtain data from remote telecommunication switches

Results: Improved company efficiency and cost effectiveness within my department

* Managed bank data processing centre volumes ranged from 2 million to 3.5 million cheques.

Results: Branches were able to complete their duties and corporate increased their market share

* Participated in testing new software and analyzed results prior to live implementation

Results: Number of active customers increased from 26K to 800K

EXPERIENCE

Director of Operations Carestation Health Centre Ltd. Vancouver BC 2008-2009

Walk-in medical clinic offering general medical services

* Operated 8 medical clinics assisted by site managers.

* Chaired meetings for the introduction of OSCAR (EMR) into the Carestation clinics.

* Tracked clinic progress against monthly targets.

* Facility management.

* Maintained HR records.

* Strategized marketing initiatives.

Billing / Integration Delivery Manager Orange UK St. Albans UK 2007-2008 (contract)

Mobile network operator and Internet service provider in the UK

* Designed & executed a billing / collections integration plan tracked progress and escalated issues.

* Utilised web-based applications Tomcat & Apache to purge redundant transactions.

* Troubleshoot program & system errors.

* Maintained SLA's & KPI's to ensure deadlines were met.

* Ensured that data security was not breached.

* Designed and facilitated training/handover plan.

* Document & manage standard operating procedures.

* Managed core-billing processes prior to handover.

Manager Information Fulfillment CIBC Data Centre Vancouver BC 2007(contract)

Canadian Imperial Bank of Commerce spans nearly two centuries and is full of adventure and enterprise

* Managed data services and warehousing with a compliment of approximately 40 staff.

* Participated in internal audits to maintain data integrity.

Mediation & Billing Manager Wanadoo UK St. Albans UK 2005-2006

Wanadoo one of the largest ISP's now part of Orange UK

* Instigated and managed procedures to monitor system performance.

* Processed on average 400 000 calls per day.

* Trained staff in current techniques and safety procedures

* Created "BRIO" queries to obtain information from the IBM Data Warehouse.

* Designed and maintained an Access database to monitor hardware stock.

Web Site Manager CANSPEAK Presentation Ltd North Vancouver BC 2002-2005

Public Speakers Bureau

* Created and maintained individual web pages/media files for public speakers

Billing Consultant Primus UK London UK 2002 (contract)

Primus Telecommunications is a leading independent carrier

* Set up PCS system and implemented the billing operations department.

Customer Service Manager Pop-Star Communications Vancouver BC 2001

An IP-messaging service provider

* Monitored gateway allowing international partners to use Pop- Star network

Billing Manager Primus Canada Vancouver BC 1996-2000

Primus Telecommunications is a leading independent carrier

* Collected data from Primus switches and external partners analyzed data and formatted the data

In to a compatible string to load into PCS system and created invoices according to relevant rate plan.

* Processed volumes of up to 50 000 transactions per month with a monetary value in excess of $4m.

* Conducted SQL & Paradox queries on the PCS system to assist other departments within Primus.

* Trained staff in latest techniques and safety issues.

* Conducted employee appraisals.

Senior Office Administrator Allied International Credit Vancouver BC 1996

Provide exceptional debt collection services

* Maintain the Vancouver office AS400 database.

* Liaised with the Toronto head office to resolve system issues.

Canada Statistician Census Canada Vancouver BC 1996

statistical portrait of Canada and its people.

* Collection of general public personal data and follow up with incomplete questionnaires.

Operations Analyst (Tandem / BESS) J.P. Morgan Bank London UK 1993 - 1995

Global financial services company

* International financial transactions using SWIFT link.

* Troubleshoot global office system issues.

* Accessed global database to create critical reports for financial traders.

AS400/RPG Programmer Forbes UK London UK 1992 - 1993

* Diploma course

Network Support / Operations Analyst National Westminster Bank UK 1975 - 1991

Retail bank

* Monitored the 14 Tandem systems used by the bank (7 systems were mirrored back up systems).

* Ensured that the network was fully operational.

* "Signed Off" on change management requests that affected my department.

* Liased with other banks to set up to ability for customers to use other banks ATM's.

* Monitored security access to data / systems any breaches were investigated.

Data Centre Manager National Westminster Bank London UK

* Processed approximately 2 million to 3.5 million clearing house cheques per day.

* Ensured that strict deadlines were met so that branches could operate efficiently.

* Managed up to 60 staff (4 supervisors).

* Liased with other heads of departments to resolve any issues and to communicate any change in policy.

* Ensured that all Problem Records issues were resolved in a timely fashion.

* Used OCR software in order to facilitate corporate payrolls.

* Ensured that all personnel were trained to optimize efficiency and safety.

* Monitored data security & updated personnel access to sensitive files.

* Ensured that training manuals were updated.

ACADEMIC CREDENTIALS

AS400/RPG Programmer Forbes UK Ltd. London UK

Diploma in Business /Office Administration East London College London UK

Operations Analysis Time Management Man Management Tandem operating systems & TACL

National Westminster Bank London UK.

Math's English Accounting Commerce & History Spencer Park School London UK

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