Housing Navigator/Case Manager

Job Purpose

The overall purpose of the Housing Navigator/Case Manager is to ensure that all housing procured for the Supportive Services for Veteran Families (SSVF) program meets all the standards as provided by the Department of Veteran's Affairs (VA) and the SSVF program. The incumbent will also provide comprehensive case management, financial counseling, and assistance to assist veteran families to become stably housed.

Qualifications

Bachelor's degree in social services and or a combination of education and experience of outreach and housing

Minimum two years of experience in case management, life skills as well as conducting assessment and counseling services

Experience working with Veterans is preferred

Experience delivering services to SUD, COD, or homeless population is also preferred

Duties and Responsibilities

Case Manager

Delivery of case management and supportive services to homeless or at-risk of becoming homeless veterans;

Maintain case files

Review the Intake Specialist's screen, matrix, categorization, and comprehensive assessment

Make a determination of supportive service needs

Develop a Housing Identification and Stability Plan

Provide housing stability counseling:

Awareness and referral to rental and rent subsidy programs

Awareness and referral to housing assistance programs

Educate participants on supportive service availability and client rights, including:

Fair Housing

Landlord-tenant laws

Lease terms

Rent delinquency

Resolution or intervention of mortgage delinquency

Home maintenance and financial management

Develop and monitor Single Coordinated Care Plan for participants

Request temporary financial assistance after obtaining approval from the supervisor

Make program referrals and establish linkages with appropriate agencies/service providers to assist participants to obtain needed supportive services, including, but not limited to:

Non-compensation benefits from the VA

Vocational and Rehabilitation Counseling

Employment and Training Services

Educational Assistance

Healthcare Services

Childcare Providers and Assistance

Protective Payee Services

Legal Services

Daily Living Services

Direct Financial Assistance

Emergency Assistance

Execute participation agreements with participants

Maintains accurate and timely records of clients through detailed case noting of assessments, contacts, and progress using required case management forms and maintains required HMIS records

Coordinate with additional staff to provide pick-up/drop-off transportation services and administer bus tickets

Provide financial counseling and assist the participant in developing a personal budget

Create a discharge plan for participants including referral options

Housing Navigator

Develop and implement an individual housing plan for each veteran family

Assist Veterans with completing housing applications and securing housing of their choice

Educate veterans on landlord & tenant rights and responsibilities and how to be a good neighbor

Ensure that Veterans have the necessary items to secure housing i.e. income verification, I.D., etc.

Act as a liaison between SSVF, VA (HUD-VASH), and Veteran families.

Advocate to help address issues and barriers between Veteran and landlord that may prevent the participant to move in.

Assist Veterans with obtaining housing by providing housing leads via; the internet, housing authority, landlord database, etc.

Develop relationships with property management, property owners, and low-income housing programs.

Conduct weekly follow-ups to ensure progress is being made towards the veteran's housing goal.

Provide and support linkages to community organizations to obtain furniture/household items etc.

Maintain communication with the HUD/VASH social worker and veteran.

Maintain up-t0-date, accurate and complete records of veteran interactions and services by writing case notes in HMIS.

Request temporary financial assistance after obtaining approval from Supervisor.

Actively participate in case consultation, staff meetings, training etc.

Transport veterans/attend to perspective housing unit appointments.

Other duties as assigned.