Systems Analyst II

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

What You’ll Do:

The Systems Analyst II will collaborate with business users to understand and support day to day business needs as it relates to Enterprise Asset Management, including SAP and other assigned applications. Incumbent will research, analyze and troubleshoot software as well as drive enhancements that generate business value.

The Systems Analyst II acts as the liaison between the business and IT to review, document and implement system changes as necessary. Role requires a high-level of customer focus and business knowledge as well as the ability to configure and develop defined solution. The participation in cross-functional teams is required to analyze business problems as well as recommend solutions or enhancements to current procedures or processes.

Your solution-led, can-do approach will be empowered to add value from day one and affect changes that will impact the entire team!

Essential Duties:

Provide application support for production systems including SAP EAM modules, Primavera P6, etc. Debug and resolve data and system issues using knowledge of SAP PM and/or DM objects – tables, function modules, BADIs etc. Respond to service desk tickets and resolve issues within service level agreements.

Support software upgrades and other standard maintenance activities; determine business process change impacts, design and implement solutions, and perform testing.

Identify and define software solutions to address business needs and requests. Gather business requirements, design system changes, document functional specifications, interact with the development team, conduct testing, and prepare user documentation.

Develop reporting requirements, including ad hoc data analysis, to support the needs of the business.

Participate in planning activities for business application requirements.

Perform integration testing, and work with business users to support user acceptance testing. Participate in application performance tuning.

Perform miscellaneous operational duties as needed (i.e. reports, queries, data loads, helpdesk requests).

Assist with application disaster recovery and business continuity planning and testing.

Develop and utilize departmental standards and procedures.

Maintain up to date skill level and knowledge of industry directions.

Are you a future leader that wants to take your career to the next level? Let’s talk!

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or relevant technical field.

Minimum five years SAP applications support experience.

Minimum two years utilizing one or more of the following applications preferred:

SAP Enterprise Asset Management/Plant Maintenance

SAP Device Management

Customer Information Systems & Billing

Work Management

Essential Utilities, Inc., is an Equal Opportunity/Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.

Essential Utilities is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call ().

To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:

Family members cannot result in a supervisor/subordinate reporting relationship

Family members cannot work in the same department.

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