Intermodal Customer Service Rep II

Job Description

Description

As a Customer Service Representative, you will ensure that STG delivers on our promise of outstanding service. You will work with customers and business partners to ensure we meet our commitments and delight our customers at every step of the experience. To succeed in this role, you must be extraordinary at multitasking and delivering solutions that move multiple projects toward completion.

What you'll do:

Is the internal “Voice of the Customer” and acts as a champion on behalf of the customer to fulfill, meet, and exceed expectations.

Assist customers and business partners via telephone and email.

Handle customer complaints in a calm, professional manner

Diagnose, assess, and resolve problems or issues.

Monitor the progress of orders from start to finish.

Process charges or cancellations to customer orders

What you'll have:

Minimum of a High School Diploma, bachelor’s degree preferred, or equivalent work experience

1 year of customer service or transportation experience

Excellent organizational skills with the drive to resolve issues.

Ability to thrive under pressure while delivering solutions that exceed customer expectations.

What we'll offer:

8 paid holidays and 1 additional floating Diversity Day

PTO program based on role and tenure, starting at 15 days!

Incentive Bonus Program based on role within STG

Comprehensive Benefits that include Medical, Vision, and Dental Insurance Options

401K program with Employer match

Wellness programs

Additional benefits including recognition program, financial education and engagement activities

*STG benefits can be found here: