Manager EPMO-Client Implementation

Location: This position is located at our Dublin, OH campus with hybrid flexibility.

Who we are

Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

About the role

The Manager of the EPMO is part of the EPMO leadership team and responsible for leading a team of Project Manager professionals through the execution of enterprise and/or client implementation projects. You will be responsible for helping drive consistency, excellence and promote the adoption of project management best practices and methodologies to support the execution of projects. You will manage the day-to-day activities in the PMO, provide guidance on PMO policies and processes, oversee project management staff, and collaborate with other department leaders to ensure delivery of projects.

What you’ll do

Manage a team of Project Managers; Ensure Project Managers are following the project management methodology and processes and completing the project artifacts with a high degree of quality; Ensure projects are delivered per the approved charter and timelines, manage resourcing and staffing for all enterprise projects; Ensure project managers are provided the right level of training to further their project management career; Mentor project managers as needed; manage team resource capacity.

Be a strategic thought partner within the EPMO; Identify and drive continuous improvements within the EPMO; Collaborate with partners outside of the EPMO; support departments as needed, e.g., Sales during Client site visits.

Manage enterprise and/or client implementation projects following the project methodology and project management best practices.

Identify opportunities for growth and development across the EPMO (trainings, speakers, internal opportunities, etc.)

All other duties as assigned.

What you’ll bring

Bachelor's degree in Business, Administration, or related field preferred.

5-7 years’ hands-on experience as a Project Manager leading large, complex projects.

PMP certification a plus.

Prior experience managing and leading teams of people.

Prior experience leading business programs and planning initiatives.

Experience managing resource capacity and demand.

Excellent collaboration skills.

Excellent written and verbal communications skills: capable of organizing information succinctly and clearly communicating to all level of the organization.

Experience working and/or presenting to all levels of an organization, including executives, managers, and subject matter experts.

Experience with Project Management software, MS Office, and Visio/Lucid chart

Strong leadership skills.

Strong attention to details.

Strong interpersonal and multi-tasking skills.

Strong analytical and problem-solving skills.

Desire to help mentor and develop a team.

Ability to have crucial conversations when needed.

Protect and take care of our company and member’s data every day by committing to work within our company ethics and policies

Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.

Trustworthy and accountable behavior, capable of viewing and maintaining confidential information daily.

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