Front Desk Clerk

Job Description

Description:

We are looking for a motivated and customer-service oriented Front Desk Clerk to join our organization. As a Front Desk Clerk, you will be the first point of contact for our guests, and you will be responsible for providing exceptional customer service. You will be responsible for registering and checking guests in, answering phones, providing information about the facility and its services, and taking reservations. You will also be responsible for collecting payments, issuing room keys, and keeping the front desk area organized and presentable. If you have excellent customer service skills, a friendly demeanor, and a commitment to providing a quality guest experience, we want to hear from you!

Job Responsibilities

Greet visitors and provide them with superior customer service

Answer incoming calls and take messages

Maintain a neat and organized front desk area

Schedule appointments for customers

Collect payments from customers

Issue visitor passes and maintain visitor log

Update customer information in the system

Assist in answering customers’ inquiries

Provide general administrative and clerical support

Monitor office supplies and order new items

Ensure compliance with all applicable regulations and laws

Assist with other duties as assignedRequirements:

Provide excellent customer service to all guests

Greet guests in a friendly and professional manner

Register guests and assign rooms

Answer inquiries regarding hotel services and registration procedures

Handle cash, credit, or debit card transactions with accuracy

Sort, organize, and distribute mail, messages, and packages

Answer incoming calls and direct them to the appropriate departments

Keep records of room availability, rates, and occupied rooms

Maintain the cleanliness of the lobby area and front desk

Balance the daily transactions and complete the daily reports

Ensure the accuracy of guest bills and provide customer service during check-out

Perform other duties as assigned