Service Advisor - Germain Volkswagen of Westerville

Job Description

Germain Automotive Partnership is looking for Service Advisors for our New Volkswagen of Westerville location opening June 2024!

Job Description:

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed services to customers.

Service Advisor Duties and Responsibilities:

Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.

Greets customers in a timely, friendly manner.

Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".

Checks on the progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail and gets proper authorization before any additional repairs are performed.

Maintain a Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone, or branch average.

Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturer's specifications, using maintenance menus.

Maintains a dealership-prescribed standard for "hours per customer repair order written."

Understands and follows federal, state, and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.

Follows all company safety policies and procedures, and immediately reports any and all accidents to a manager or supervisor..

Two years of experience in a dealership position.

General knowledge of vehicle mechanical operations

Professional personal appearance.

Excellent oral and written communication skills.

All applicants must perform duties and responsibilities in a safe manner

Bilingualism is not required but can be very helpful.

A valid Driver’s license is required.

Ability to pass pre-employment testing including background check, drug test, and motor vehicle report is required.

Service Advisor Qualifications:

Ability to read and comprehend instructions and information.

Two years of experience in a dealership position.

General knowledge of vehicle mechanical operations.

ASE certification preferred.

Sales experience is preferred.

Benefits Overview: BENEFITS ELIGIBLE FIRST DAY OF EMPLOYMENT

Germain Automotive Partnership is proud to offer the following benefits for our employees:

Medical Insurance

Dental Insurance

Vision Insurance

401K after 30 days of employment

Life Insurance

Short and Long-term Disability Insurance

Paid time off

Employee Discounts

State of the art technology