User Support Technician

Code Ninjas is the largest kids coding franchise in the world with over 400 locations open and operating in three countries. We offer year-round, engaging, and interactive learning experiences for kids of all ages and skill levels. Code Ninjas University Heights (Saska-toon) is currently seeking a skilled User Support Technician to join our team.

Position: User Support Technician (NOC Code: 22221)

Employment Type: Permanent, Full-time

Wage: $32.00 /hour (paid on a semi-monthly basis)

Work hours: 30-40 hours/week

Location: 1844 McOrmond Dr #142 Saskatoon, SK S7T 1C9

Responsibilities:

1. Provide technical support to customers via phone, email, and chat.

2. Troubleshoot and resolve hardware and software issues.

3. Install and configure software and hardware components.

4. Maintain accurate records of customer interactions and resolutions.

5. Collaborate with cross-functional teams to identify and resolve technical issues.

6. Provide training and support to customers on new products and services.

7. Stay up to date with the latest trends and technologies in the coding education in-dustry.

8. Provide excellent customer service and ensure customer satisfaction.

Requirements:

1. Completion of a college program in computer science, computer programming, or network administration.

2. 2-3 years’ experience in providing technical support to customers via phone, email, and chat.

3. Knowledge of computer hardware and software components.

4. Excellent communication and interpersonal skills.

5. Strong analytical and problem-solving skills.

6. Ability to work independently and as part of a team.

You are entitled to overtime pay for hours worked more than 40 hours per week and/or more than 8 hours per day will be paid at 1.5 x the hourly rate of pay.

You will be entitled to 3 weeks’ annual vacation which is calculated on your earnings at a rate of 5.77%.