Customer Service Representative - State Farm Agent Team Member

Job Description

Benefits:

Opportunity for advancement

Training & development

ROLE DESCRIPTION:

John McGee State Farm Agency is looking to add a Part-Time Customer Service Associate to our team here in Medina, OH, just off Medina Square. An Ohio Property and Casualty License is required for this role. The ability to be a dependable member of our team is essential. The ideal candidate will need to be comfortable with 4-5 days per week for a total of approximately 20 hours.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Establish customer relationships and follow up with customers as needed.

Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.

Use a customer-focused, needs-based review process to educate customers about insurance options.

Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.QUALIFICATIONS:

Dedicated to customer service

Current Ohio Property and Casualty License

Able to effectively relate to a customer, answer their questions, and anticipate their needs.

Excellent communication skills to assist customers and coordinate with other agency team members

Proactive in problem-solvingBENEFITS:

Hourly pay of $20/hour

Growth potential/Opportunity for advancement within my office

Valuable career-building experience