Customer Experience Coordinator

Customer Experience Coordinator What you will accomplish: The Customer Experience Coordinator is responsible for overseeing the customer journey by serving as a main point of contact for online customers through phone calls and internal systems.

This person will be enthusiastic about customer satisfaction at all times to ensure a best-in-class customer experience.

Job Responsibilities: * Serve as main point of contact for online customers through phone calls and internal systems.

* Respond to customer inquiries in a professional and thorough manner within a 24-hour time frame.

* Serve as an escalation point for resolution of issues.

* Conduct thorough review of order acknowledgements to ensure accuracy and cross-referencing of orders.

* Coordinate with cross functional teams to support end to end customer experience goals, programs, and practices across the organization.

* Assist with research, collection, database administration, and analysis of customer data and feedback.

* Perform scheduling, document preparation, resource coordination, and other administrative duties.

* Work independently within established procedures associated with the specific job function.

* Special projects and other duties as assigned.

Qualifications: * High School Diploma or equivalent; some college preferred.

* 2-3 years of experience in a customer service environment or call center environment.

* Medium proficiency in Microsoft Excel, Word, Outlook, and Internet Explorer.

* Ability to multitask and deliver on a high volume of projects in a fast-paced, deadline driven environment.

* Strong presentation, written, and verbal communication skills.

Required Skills: * Strong customer orientation.

* Highly organized and detail oriented.

* Team player.

* Upbeat, energetic personality with a desire to learn.

Be a LEADER every day At Leaderpromos Marketing Agency we love coming to work every day, and we have strong beliefs in how we show up to work together.

When you join Leaderpromos, this is the commitment you make back to the organization.

We are proud of what we do for our clients, and we are proud of how we do it-the culture we have built with each other.

We are an inclusive, certified woman-owned business, focused on the individual growth and success of all team members.

If you share a belief in these core values, then you should be a Leader too.

We Lead with Confidence.

We lead with Innovation, creativity, open-mindedness, and commitment.

We Embrace Change and Grow.

We believe diversity, inclusion, always learning, continual self-improvement, and being flexible makes us all better people.

We know that Attitude is Everything.

We know that being positive and passionate will lead to high-level teamwork and accountability.

We Believe in Doing the Right Thing.

We promise to be respectful, operate with integrity and awareness.

We are Eager to Serve.

We believe in customer excellence, consistency, and executing and delivering results that matter!

We are Resilient.

We take pride in our work, our community, and caring.

Doing our part to make this world a better place.

About Leaderpromos: Leaderpromos provides purpose-driven branded merchandise.

Headquartered in Columbus, OH, it is the largest B Corp and WBENC-certified, wholly woman-owned promotional marketing agency in the Americas.

The company is made up of over 120 professionals across the globe who are committed to helping the world's leading and most successful brands elevate their marketing.

Leaderpromos is recognized as a Top 40 distributor out of nearly 28,000 distributors by the Advertising Specialty Institute and ranked number 27 of Leading Distributors by the Promotional Product Industry Association International.

This recognition was based on overall growth, industry faith, innovation, and corporate social responsibility.

Learn more at leaderpromosagency.com.

Leaderpromos is an equal employment opportunity employer.

We welcome everyone regardless of their race, color, religion, sex, sexual orientation, gender expression, national origin, age, disability, veteran status, or genetics.

We provide an inclusive, open, and diverse work environment.