Senior Operations Manager

About us

Join our team at Foundever!

Are you looking for a job in a dynamic environment where you can develop your skills and gain experience in the outsourcing and consulting industry? We are a leading company with 1500 great people across Poland (Warsaw, Gdansk, and W@H), and now we are looking for you to join our team!

Senior Operations Manager

Location: Warsaw

Your daily tasks:

Lead teams to meet and exceed business objectives;

Line management responsibility for coaches/Team Managers;

Supervisory responsibility for multiple teams with more than one client;

Management of any client escalations related to the Operational team's performance;

Ensure GOS metrics are consistently achieved.

What do we expect from you?

Language: Proficiency in English (C1) and Polish (B2);

Experience: : 5+ years of relevant experience in team management of 100+ employees;

Technology: Knowledge of MS Office and developed computer skills;

Personal skills: Strong leadership skills with ability to manage multiple teams

Advantages will be:

demonstrated knowledge of contact center operations and customer support;

Independence AND ability to work with minimal supervision;

Supervisory skills (including tools, processes and system knowledge);

Demonstrated ability to analyze processes, enact change, think operationally and strategically;

Soft skills.

Working conditions:

Type of contract employment contract;

Basic salary + bonuses;

Work Environment is in our new office in Warsaw

What else should you know?

Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Children's Day, etc.);

We offer private Medicover insurance;

Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle;

Professional development through training and cross-location cooperation at the international level.

Company Overview:

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.