Payroll Coordinator - Dollywood Parks & Resorts - Full Time Year Round

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Payroll Coordinator who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Payroll Coordinator checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Payroll Coordinator position is an hourly non-exempt position in the Human Resources Department. Under general supervision this position performs a variety of routine to complex administrative technical and professional work related to administration of timekeeping, payroll records and data for the company.

Additionally, the ideal candidate will be able to display and live outLead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

Maintain government and company policy compliance of payroll and timekeeping records for all Hosts at all Dollywood Company properties.

Proactively coordinate the timecard and payroll processing of over 3000 Host records by working closely with department leaders. This includes but is not limited to building relationships, maintaining regular contact, creating processes, training those involved, and holding leaders accountable for compliance.

Ensure that all time cards are approved by the established deadline.

Collect and process payroll adjustments including premiums, missed pay, retro pay, non-discretionary bonus, incentives and terminated Host PTO payout by the established deadline.

Run weekly audit reports and make corrections by the established deadline.

Serve as liaison between all Dollywood property leaders and Hosts and Herschend Property Support Center Payroll. This includes written, verbal, and face-to-face contact.

Complete Contract Labor Reports by Monday Afternoon.

Correct system errors that interfere with proper payment processing.

Correct direct deposit enrollments or pre-note errors.

Enter new Direct Deposits and W-4's

Set up Rapid! Paycards and input the Direct Deposit information into Hosts profile

Collect, track, audit, and correct Payroll Exception Forms for missed punches or timecard changes.

Serve as champion on the UKG (Ultimate Kronos Group) project implementation team including upgrades, recommend system and procedural modifications, rollout to end users.

Track and process historical time corrections.

Identify timekeeping or payroll problems, re-train, and hold leaders accountable for compliance.

Maintain annual W-2s returned by mail and make contact with Hosts to distribute. Request W-2 reprints.

Assist and complete New Hire Orientation Activations along with New Hire Orientation File Audits

Complete Clearances for Contract Labor Hosts

Maintain strict confidentiality and judgment at all times regarding privileged information.

Perform routine office functions. Keep work area clean and safe.

Assist with all HR-sponsored Host events.

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

Minimum 18 years of age.

High school diploma or equivalent with at least two years office or administrative experience in a high-volume setting required.

Previous payroll experience preferred.

Proficiently type 25 wpm with ability to compose and structure reports.

Proven proficiency in computer software including but not limited to Microsoft Office (Excel, Word, Outlook), G-Suite, ad hoc reporting, and online products.

Ability to obtain Notary Commission within thirty (30) days of hire.

Experience with Kronos Workforce Dimensions or other timekeeping system preferred.

Experience with various paper and electronic filing systems.

Must successfully complete a pre-employment background check.

Knowledge, Skills, and Abilities

Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.

Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work.

Must be self-motivated and disciplined.

Must be able to prioritize and complete work assignments on a timely basis.

Must maintain strict confidentiality and judgment regarding privileged information.

Must be committed to continuous improvement.

Must have professional appearance with good personal hygiene.

Must promote and support a "team" work environment by cooperating and helping co-workers.

Must be productive in a fast-paced, dynamic environment.

Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays. Typical work week includes Monday evenings and some Saturdays

Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.

Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills.

Must show appreciation of others.

Able to get along with other employees to work out problems and resolve conflicts.

Able to comprehend instructions and retain information

Able to perform duties consistent with creating a safe and secure environment for hosts and guests.

Able to be flexible to handle frequent changes in priorities.

Must have manual dexterity necessary to complete all job duties.

Able to add, subtract, multiply and divide with accuracy.

Able to communicate effectively using standard English grammar and punctuation.

Able to tolerate various temperatures while working outdoors.

Able to operate/drive a company vehicle with valid TN driver's license and insurance.

Able to meet the physical demands of the job.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.