Customer Service Representative

Customer Service Representative

Position Summary: This position is partial in the office and partial remote with training and potential weekly meetings held at the office. The Customer Service Account Representative maintains client accounts, which includes providing status information, facilitating production processes, and acting as the liaison between the client and internal departments.

The position has in office and remote working requirements and opportunities within a team environment.

Principal Duties & Responsibilities (Essential Functions):The Customer Service Account Representative will be assigned accounts and work in conjunction with the sales team, while providing exceptional customer service, a high quality of business services and maintaining overall operational efficiency.

Manage assigned client base by carrying out the following tasks:·

Order entry with high degree of accuracy

Provides price quotes using contracts, upon the approval of the BDM

Provides customers literature and price book requests

Expedites and manages all open orders·

Monitors status of all blanket orders according to customers’ requirements and coordinates reorders as requested

Establishes and maintains relationships with customers via phone and email

Maintains a working knowledge of Change Orders and/or Addendums to existing contracts

Acts as a partner to the BDM on implementations for new product launches; in conjunction with the BDM, conducts milestone reviews of progress against project plans

Ensures that communications to client is accurate, timely, and appropriate

Identifies changes and modifications to existing products and services

Maintains and reviews inventory levels and orders stock if necessary; provides inventory status to client

Operates independently in most activities

Education/Experience: High School Diploma or GED and 3+ years of customer service or account management experience within a manufacturing and warehouse environment.

Knowledge, Skills & Abilities:·

Demonstrates a commitment to high levels of customer service and a sense of urgency in satisfying and delighting clients

Strong organization and time management skills - able to handle multiple aspects of several ongoing projects, including timelines, client concerns and other internal project maintenance as needed

Must have technical and logical thinking abilities, along with good problem-solving skills

Professional demeanor and appearance, including the maturity required to interact with higher management (both internal and with the client)

Proficient in Microsoft Office Suite (including MS Word, and Excel)

Must be assertive, intuitive, cooperative, creative and flexible

Able to work under pressure in a fast-paced environment and remain composed and objective in highly stressful situations – conflict resolution skills are desirable

Strong verbal, presentation, and written communication skills

Conceptual understanding of sales and customer support· Can easily adapt to change· Able to work overtime as needed

Physical Demands:

While performing the duties of this job, the individual is regularly required to stand, walk, sit, talk, hear, and use hands and is frequently required to reach with hands and arms.

Please submit your resume to be considered for this position.

Job Type: Full-time/Direct-Hire

Pay: $25.00 an hour.

Benefits:

401(k)

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Experience level:

3 years

Shift:

Day shift

Weekly day range:

Monday to Friday

Work setting:

In-person/Remote

Office (Hybrid)