Automotive Customer Service Specialist

Job Description

Position Overview

The Customer Service Specialist is responsible for all aspects of customer service experience, and light clerical duties.

Essential Duties and Responsibilities

Provide Exceptional Customer Service

Engage with customers in a friendly and helpful manner.

Answer telephone, direct calls, answer customer inquiries and assist in resolving complaints as needed

Educate customers about services available, promotions, and product guarantees.

Review Service Order Ticket thoroughly with customers at check-out, explain services performed, static sticker, and reminder card.

Process all payments using the computer system and credit card machine.

Maintain a clean countertop, waiting room, and coffee service areas.

Clean restroom area and restock supplies throughout the day.

Perform administrative and computer tasks

Stock Service Order Tickets and input vendor shipments on computer

Attend crew meetings and run errands and perform other duties as needed by Manager.Benefits/Perks

Flexible Hours

Employee Discounts

Paid Training

Paid Vacation & HolidaysJob Qualifications

Excellent customer service skills

Basic literacy (ready, writing, math skills), Verbal and written communication skills,

Basic keyboarding skills and beginning computer skills

Attention to detail and accuracy

Previous customer service and general office experience strongly preferredCompany Overview

Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nations largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nations largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.

Our Grease Monkey Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey Technician Training & Certification Program. Grease Monkey certified pit crews offer drivers an exceptional experience, delivered with speed and precision.