DISPATCHER

Job Description

Summary

The primary duty of an EMS dispatcher at First 2 Aid is to act as the central communication hub between First 2 Aid and our Healthcare partners. They gather information, allocate resources, follow protocols, multitask under pressure, and maintain accurate documentation. By coordinating and communicating with our ambulances and crews the EMS dispatcher fills a crucial role in ensuring timely and effective emergency and non-emergency responses.

Essential Functions

Receives incoming emergency calls from within the facility, such as from patients, staff, or other healthcare professionals

Remains calm and focused while gathering essential details about the nature of the emergency, the location, and the patient's condition

Determines the appropriate level of response required for both Emergency and Non-Emergency calls

Coordinates the deployment of Basic Life Support (BLS), Advanced Life Support (ALS), Specialty Care Transportation (SCT) and Critical Care Transportation (CCT) crews

Serves as a central communication hub, relaying critical information between healthcare personnel, emergency responders, and other relevant parties

Provides updates, relays instructions, and facilitates clear and concise communication to ensure a coordinated and timely response

Follows established protocols and guidelines to ensure consistent and standardized responses to emergencies

Maintains accurate records of all incoming calls, relevant details, response actions taken, and outcomes

Documents pertinent information for future reference, quality assurance and statistical analysis

Efficiently handles multiple tasks simultaneously

Manages high-pressure situations, staying focused, and making quick decisions to prioritize and allocate resources effectively

Receives regular training to stay updated on the latest emergency protocols, communication systems, and technology used in EMS dispatch operations in order to handle emergencies efficiently

Upholds a professional appearance and a courteous demeanor while on duty, treating all individuals with respect and politeness

Qualifications

Must be at least 18 years of age

Ability to pass physical evaluation, including lifting 75 lbs.

High school diploma or general educations degree (GED)

Must be able to communicate and understand written & conversational English

Licensure and Certifications

Valid Class "E" Florida Driver's license

Certification Preferred

Certificate in Medical Billing and Coding

Associate of Applied Science in Health Information Technology

Florida State Licensure, Department of Health as a EMT or Paramedic

Certified Nursing Assistant (CNA)

Benefits

401(k)

Health insurance

Dental insurance

Vision insurance

Paid time off

12 Hr Shifts - Day and Night Rotations

In-House Education

Compensation

Dispatcher: $17.00 - $18.00+ (Commensurating Experience)

First 2 Aid EMS, provides BLS, ALS and CCT inter-facility medical transportation services in Osceola County, Orange County, Polk County, Lake County, and Seminole County.

Please note that the description provided offers a general overview of the work performed and responsibilities held by team members at First 2 Aid. It should not be interpreted as an exhaustive list or applicable to any particular individual on the team.

Our company is dedicated to fostering a diverse and inclusive environment. We ensure that all qualified applicants are given equal consideration for employment opportunities, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are also a Drug-Free Workplace (DFWP).

The opportunities posted here do not establish an employment contract, either implied or express, between you and our company/clients. These opportunities are subject to change at our discretion or the discretion of our clients, and any information provided may be subject to change without prior notice. We reserve the right to determine the suitability of applicants. By submitting your application, you agree to all the terms stated herein.