Air Compressor Sales Support Specialist

Summary of the position:

The Air Compressor Sales and Support Specialist works jointly with customers and engineering to ensure the highest quality and most reliable system is provided for the application. This role acts as a technical resource between customers and engineering. Working as part of a cross functional team, the Air Compressor Sales and Support Specialist fields general equipment inquiries (phone & email), technical questions, and special pricing requests. The candidate will routinely coordinate multiple projects simultaneously and provide customer focused input to the team for success in the market.

Duties and responsibilities:

Work with internal and external Product Management, Commercial, and Engineering teams to develop specialty equipment proposals

Assist customers with sizing air compressors, air dryers, air filters

Help customers compare various product offerings and articulate technology and product positioning

Respond to functional and technical elements of RFQs

Provide technical sales support to customers

Maintain a high level of product and application knowledge

Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives

Maintain professional business relationships with all customers

Travel 5-10% in North America to customer sites and facilities

Qualifications:

Maintain professional business relationships with all customers

High energy, customer centric candidates that have entry level understanding of air compressors or similar rotating equipment assemblies

Customer friendly personality a plus

Education:

Associate or bachelor’s degree in Mechanical Engineering Technology preferred, but not required.

Bachelor’s degree from an accredited college

Professional experience:

Strong interpersonal communication skills to work cross-functionally on product issue resolution

Proficient in Microsoft Office

Strong customer focus with a demonstrated ability to develop relationships and interface with customers on critical technical matters

Highly organized with a strong attention to detail

Multitasking capability

Technical aptitude to quickly and efficiently gather, understand, condense, and organize information necessary to make informed engineering decisions

Ability to communicate clearly using both written and verbal methods

Ability to communicate professionally with all levels of the organizations including both internal and external customers

Knowledge of oil-flooded screw, oil- free screw, and centrifugal compressed air systems preferred

Strong analytical abilities and technical knowledge of systems and controls

Key behaviors:

Excellent verbal and written communication skills

Mechanically inclined

Ability to manage multiple priorities, adapt to changing business conditions, and work well across all levels of the organization

Team player

Self- Motivated and Assertive

Strong interpersonal and active listening skills

Candidate must work well in a team environment

Strict attention to detail

Must be results-oriented, high energy, and a representative of the Hitachi Global Air Power Values

Direct reports:

N/A

The successful candidate is responsible for complying with Hitachi Global Air Power US Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Hitachi Global Air Power US is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.