Client Support Analyst

Client Support Analyst

Department: Drayage Operations

Employment Type: Full Time

Location: Dublin, OH

Reporting To: Dustin Lytle

Compensation: $48,300 - $69,037 / year

Description

As an Analyst, Drayage Operations, you will focus on ensuring we are managing equipment efficiently, paying vendors, and billing customers timely for container per diem charges. This includes limiting our customers' exposure to container and chassis per diem charges, as well as running point on all potential disputes for incorrect billing of per diem. The goal of this role is to be a point of contact for both Steamship Lines and our Trucking Terminals to handle all dispute issues, as well as preventing our customers from being charged per diem that is avoidable. Additionally, you will work with accounting and finance regularly to ensure we are calling out any one-time items in the non-dray areas, ensuring we adjust our monthly forecasts accordingly. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and STG. On our team, you will have the support to excel at work and the resources to build an exciting career.

What you'll do:

Take ownership of container per diem compliance from invoice to resolution.

Take lead on all disputes, including initiation, as well as ensuring terminals provide correct and thorough backup documentation.

Routinely meet with terminals to identify opportunities to limit our container and chassis per diem exposure.

Engage with customers and terminals on billing disputes raised by customers.

Identify root cause of container per diem issues within terminals.

Interact with Steamship Lines on continuous improvements initiatives. Ensure we have relationships with the correct contacts to drive positive impact for both parties.

Engage Regional VPs if deadlines are not being met or documentation is consistently insufficient.

Distribute reporting to terminals, Regional VPs, and any other invested parties.

Work closely with FP&A and Accounting on outstanding disputes, collectability, and risk.

Be the lead on month end accounting accruals for Non-Dray financials. This includes Storage, Demurrage, Container Per Diem, and Tolls.

Analyze financials daily. Become the point of contact for Non-Dray projections, and how they relate to budget and actual. What you'll have:

Bachelor's degree or equivalent related work or military experience.

3 years of logistics or transportation experience.

Experience in Microsoft Excel required.

Excellent customer service, communication, and organizational skills.

Ability to identify financial trends and variances month over month.

Willingness to go dive into the details to determine root causes for trends and variances.

An interest in learning more about financials, and how each charge impacts P&L statements. What we'll offer:

8 paid holidays and 1 additional floating Diversity Day

PTO program based on role and tenure, starting at 15 days!

Incentive Bonus Program based on role within STG

Comprehensive Benefits that include Medical, Vision, and Dental Insurance Options

401K program with Employer match

Wellness programs

Additional benefits including recognition program, financial education and engagement activities

*STG benefits can be found here: