GBS Project Manager

Are you an experienced project manager with strong P2P (Procure to Pay) experience? Are you looking to join the biggest jewelry company in the world? Then this is the role for you!

Drive projects in Pandora’s Global Business Service

GBS manages delivery of transactional as well as knowledge-centric services through Service Delivery Centres and dedicated Centres of Excellence (CoE) with the initial headcount of 250+ FTEs globally. The GBS team is transforming these services, underpinned by process excellence and automation.

The Project Manager will be responsible for leading assigned GBS projects in line with the plan and budget to achieve agreed business outcomes. The you will track work to be completed, set deadlines and delegate tasks to the project team, report status to stakeholders and work to resolve or mitigate issues. Examples of projects within the P2P space could be:

Purchase order process implementation

Supply valuation and onboarding

Improvement of accounts payable processes

Within GBS, you will lead improvement projects impacting processes, policies, applications and people. You will use standard project methodologies and tools to manage complex multi-departmental initiatives globally.

As project manager, you will:

Follow a standard process, as defined by a recognized professional project management certification

Initiate projects by checking feasibility and working out budgets, teams and resources

Carry out planning - this will include setting goals and objectives, defining roles and producing schedules and timelines for tasks - in accordance with the needs of the project. Some tools, such as Gantt charts, can be used to create a visual project plan

Select, lead and motivate your project team from both internal and external stakeholders

Manage the project - which includes coordinating the project team to keep them on track and keeping the project on budget

Carry out monitoring and control activities in order to track the progress of the project

Identify and manage risks to ensure delivery is on time

Implement any necessary changes throughout the process

Report regularly to management and governance forums

Close the project - including evaluating successes and challenges to enhance learning for your next project

Key KPI’s:

Business outcome delivery

Project costs within budget

On time project delivery

Key stakeholders:

SVP Global Business Services

Global Process Owners

Delivery Directors

Intelligent Process and Automation COE Leads

Finance Leadership Team

D&T and other Functional (e.g. Procurement) Leads

Professional Experience

5+ years of solid experience working as a project manager on complex projects

Experience working as a P2P (Procure to Pay) Project Manager is a must

Professional project management certification

Experience from retail, fashion or FMCG industry (preferred)

Strong transformation experience within multiple global organizations

Experience with Finance or Procurement operational processes (preferred)

Fluent in English – verbally and written

Something about you

At Pandora, we recognise that it takes winning personalities to create winning cultures – and we believe it is of essence that you bring strong stakeholder management skills and an ability to collaborate cross-functionally and cross-culturally to secure business results. In addition, we would like you to have/be;

Disciplined with an organized working style

Action oriented, resourceful and comfortable with ambiguity

Process and functional knowledge

Affinity with technology

Budget, cost & performance management skills

Effective stakeholder engagement

Presentation skills

Change management skills

Willing to travel regularly and an international mindset

Team oriented

Ability to collaborate cross-functionally

Critical thinking and problem-solving skills

Adept at negotiating internally as well as externally

Additional information

Career Band: 4

Travel is to be expected in this role

Did we get your attention?

We hope you got all your questions answered and feel confident and ready to apply for this position, however if you have more questions regarding the position, please contact:

Christian Buch

Global Recruiter

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site

Icing on the cake

You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design, we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.

About Pandora

Established in 1982, Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora’s products are available in more than 100 countries on six continents through more than 6,500 points of sale, including around 2,500 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand, using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 28.1 billion in 2023.

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.