Law Firm Operations Manager

Job Description

We are looking for an Operations Manager to work directly with the law firm owner to oversee the administrative and business aspects of running the firm. This position will be responsible for planning, organizing, directing, and controlling the day-to-day operations of the firm and for directing the implementation of firm policies and systems. The position encompasses a wide range of activities with involvement in all phases of administration, personnel, finances, facilities, and business systems. We need someone with experience and maturity to work closely with the owner and key staff on strategy, policy, problem-solving, and decision-making.

The Operations Manager role reports directly to the owner. The goal of this position is to secure the functionality of the business to drive extensive and sustainable growth and achieve the quarterly business plan goals. You’ll have to maintain control of diverse business operations, so we expect you to be an experienced and efficient Operations Management of a professional services business with a minimum annual budget ranging from $2M - $5M leading teams of at least 20 people. If you have excellent people skills, business acumen, and work ethic, we’d like to meet you.

If you're passionate about excellence and ready to join a team that values integrity, collaboration, and client satisfaction, explore the opportunity to become our Operations Director.

Compensation- $75,000 + Opportunity for Performance BonusesCompensation:

$75,000 + Opportunity for Performance BonusesResponsibilities:

Execute the firm’s business plan and meet quarterly metrics for marketing, sales, people leadership, production, and physical space management

Design and implement business strategies, plans, and procedures

Set comprehensive goals for performance and growth

Evaluate performance by analyzing and interpreting data and metrics

Supervise the work of the non-lawyer support staff and vendors

Lead recruitment, hiring, staff, and general human resources operations, including payroll and benefits

Ensure that the Firm’s business systems and processes are fully documented in writing, organized, and being followed

Ensure clients and matters move through the workflow pipeline at the right pace

Oversee financial operations with mastery of financial reporting and accounting principles

Manage remote operations effectively

Qualifications:

Degree in Management, Business Management, Human Resources, or a related field

Prior experience running a professional services firm or a division or department of a mid-sized/large professional services firm (law firm experience is a plus)

You must be able to show evidence of your prior success with:

Managing a team of at least 30, with autonomy to hire and fire

Designing, monitoring, and reconciling a budget of at least $2 million (this is crucial)

Comfortability in, and passion for, a high-growth, entrepreneurial environment

Advising & decision-making in a senior management role

Designing, executing, monitoring, and achieving business plans

Understanding key financial reports to monitor and drive the business

Using leadership & management best practices

Assuring quality of workflow systems

Managing a wide variety of projects effectively

Leading people effectively, including recruiting the right people, developing them into great team members, and retaining them over time. This includes ensuring that all federal and state HR laws are followed and risks are minimizedAbout Company

We are a boutique law firm that focuses on estate planning, probate, and trust administration. We pride ourselves on delivering a personalized, seamless client experience by combining expert legal knowledge with cutting-edge technology.

At our firm, teamwork is at the heart of everything we do. Our mission is simple: to understand and meet each client's unique needs with compassion, empathy, and respect. Together, we work tirelessly to provide unwavering support for clients and their families, ensuring a smooth journey through the complexities of estate matters.