Part-Time Guest Experience Representative, Charleston

Summary of Position:

Iacofano's Guest Experience Representative is the liaison between our company and its current and potential customers and employees. The successful candidate will be able to accept ownership for effectively solving customer and employee issues, complaints and inquiries; keeping customer satisfaction at the core of every decision. Representatives are expected to perform all duties via established policies and procedures, while demonstrating excellent telephone and email etiquette in a professional and courteous manner.

Duties & Responsibilities:

Accept ownership effectively by taking phone and email order

Keep customer satisfaction at the core of every decision and behavior and creating a positive internal customer service experience.

Solve customer complaints and inquiries

Manage large amounts of inbound and outbound calls and emails in a timely manner

Identify customers' needs, clarify information, research issues and provide solutions and/or alternatives

Seize opportunities to upsell products with incoming orders

Build sustainable relationships and engage customers by going the extra mile

Meet personal/team qualitative and quantitative targets

Positive Internal Customer Service

Follow up calls on previous orders

Cold calling potential clients

Follow communication "scripts" when doing follow-ups and cold calls Requirements

Qualifications:

1 year of proven experience in a customer support role (required)

Quick Books experience (preferred)

Previous food service experience helpful (preferred)

Strong phone and verbal communication skills along with active listening

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

Self-motivated and able to work independently

Dependable and timely

Quick Books experience helpful

Previous food service experience helpful

Salary Description

$20/hr