Customer Service Representative

Job Description

Customer Service Representative

Banking & Financial Services

$17.00 per hour

Permanent Opportunity

Monday-Friday, 10:00a-7:00p; Saturday 9:00a-1:00p

Hilliard or Whitehall, Ohio (onsite)

What the position offers:

Medical, Dental, and Vision insurance

At least 1 Saturday off a month

Employer matches HSA account contributions

Wellness program

Employee Assistance Program

401k plan dollar-for-dollar employer match

Profit sharing bonus

Generous PTO, 10 paid holidays, paid time off for birthdays

Free life and disability insurance

Tuition reimbursement

Annual pay increases

What you’ll be doing:

Provide professional and friendly service to members through Interactive Teller Machine (ITM) interactions, handling basic and complex transactions with accuracy and efficiency

Assist members with various account-related activities, including deposits, withdrawals, payments, and inquiries about account information, share drafts, certificates, money markets, IRAs, rates, terms, and shared branching services

Monitor transactions to detect and prevent potential fraud, safeguarding members’, and the institution's assets

Proactively identify and recommend new and alternative financial services to members, tailored to their specific needs and preferences

Meet or exceed assigned service and productivity goals, ensuring high levels of member satisfaction and operational efficiency

Adhere strictly to policies and procedures, maintaining compliance in all aspects of service delivery

Collaborate with other tellers as needed to support workload and ensure consistent service standards

Develop a comprehensive understanding of the Credit Union's history, philosophy, organization, policies, and operational procedures

Pursue ongoing self-directed learning and certification through established educational programs, enhancing individual competency and performance

Demonstrate effective interpersonal skills, fostering positive relationships with coworkers and peers, and responding constructively to feedback from supervisors

Who we’re looking for:

Prior teller experience or equivalent

Prior experience in a sales or customer service environment

Strong organizational skills and attention to detail

Must value a high degree of accuracy

Professional demeanor and ability to be “On Stage” for extended periods maintaining a positive attitude

Excellent communication skills with appropriate grammar

Basic PC skills (Windows)

Willing to work a flexible schedule

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