Deskside Support Technician

**Job#: 2028002**

**Job Description:**

**Apex Systems is assisting one of their reputable logistics clients in filling their Deskside Support Technician position.

This is a contract to hire and the contract will be 6 months with conversion contingent on performance.**

***Must sit onsite in **WestJefferson, Ohio**and be able to work directly on ApexsW2***

Schedule: M-Friday; fully onsite

Requirements:

- 2+ years of Desktop/Helpdesk Support in warehouse/manufacturing environment

- Experience with installing, troubleshooting and supporting corporate AV equipment, as well asbuilding, deploying and troubleshooting desktop computers in a corporate environment

Responsibilities

- Troubleshoot and resolve Tier 2 and 3 escalated technical issues

- Maintain and manage workload through computerized ITSM ticketing and tracking system (ServiceNow)

- Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients and mobile devices

- Use SCCM, PowerShell, Active Directory and other diagnostic and remediation utilities to identify, diagnose and correct issues

- Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook

**Nice to Haves: Active Directory, ServiceNow, worked with RF Devices in warehouse environment**

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

*Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.*

VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.