Collections Specialist

Overview:

The Collections Team oversee's the critical and time-sensitive effort of settling delinquent loans or negative accounts while helping the credit union mitigate financial losses. In the role as a Collections Specialist, team members recover past due payments on auto loans, credit cards, signature loans, lines of credit and negative savings accounts. This role also includes the ability to be able to negotiate with members as well as work to find alternative payment solutions in order to keep delinquency low in order to mitigate loss.

Responsibilities:

Manage collection efforts on delinquent employee and member accounts and maintain acceptable delinquency rates

Communicate with members regarding past due accounts via telephone and/or written correspondence

Utilize skip tracing tools and techniques such as credit reports, software applications, and web-based searches

Ensure compliance with all federal and state regulations as it pertains to collections, loss mitigation, and default processing

Negotiate acceptable payment arrangements

Research and resolve discrepancies

Handle a high volume of incoming and outgoing calls on a daily basis

Recommend accounts for charge off

Escalate accounts to management when the member is unwilling or unable to pay when necessary

Performs other related duties as assigned

Remains cognizant of and adheres to NWFCU polices and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)

Qualifications:

High school diploma or equivalent

Minimum 1 year of collections experience; financial institution preferred

Experience working at a financial institutions branch, call center, or retail environment may be substituted for collections experience

Ability to use standard office equipment and systems; working knowledge of Microsoft Office products, especially Word and Excel

Effective oral and written communication skills

Ability to review and analyze or interpret data and documentation and to make decisions regarding subsequent actions

Working knowledge of FDCPA (Fair Debt Collection Practices Act) and TCPA (Telephone Consumer Protection Act)

Accuracy and detail orientation

Effective negotiation skills

Ability to think strategically

Ability to maintain confidentiality

Ability to interact effectively with all levels of the organization and with members

Ability to work flexible hours based on business needs: Monday - Friday 8AM–4:30PMIncludes a rotational shift once every 5 weeks of Saturday 9AM–1PM and a 10:30AM-7PM shift during the week

Ability to work effectively on-site in our Herndon, VA headquarters and equally effectively remotely

EEO Notice:

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at (phone number removed) or (url removed)

Permanent