Implementation Engineering

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit

Your Role at Impact:

技术服务工程师为我们的客户提供理想的技术解决方案和技术支持 协同项目经理 技术服务工程师需要在售后阶段设计技术方案 推进对接项目进展 技术服务工程师需要具备一定的技术背景 解决复杂的客户技术对接 解答客户技术难题 此外 必要时也需要协助销售在售前阶段为客户提供技术咨询服务

What You'll Do:

熟悉公司的产品和解决方案

与客户技术团队沟通 推进客户与impact.com平台的技术对接

解决对接过程中遇到的技术问题

与项目经理协作 推进项目整体顺利进展

What You Have:

1-3年SaaS产品技术支持经验

本科及以上计算机科学或信息系统相关专业背景 熟悉JS和API接口开发优先

有相关技术支持工作经验 技术对接项目经验者优先

学习能力强

良好的人际关系处理与沟通能力

中文 普通话 与英文会话能力

Nice to Have:

Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits:

Hybrid, Casual work environment

Unlimited PTO policy

Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both

Primary caregiver leave

Training & Development

Learning the advanced partnership automation products

Private Health insurance

Mental Health & Wellness care via Modern Health

Restricted Stock Units

Internet Allowance

Fitness club fee reimbursements

Technology stipend

Bi-weekly lunches

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-Hybrid